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Courtyard Troy

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#3 of 9 Hotels in Troy
Certificate of Excellence
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103 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Reviewed 2 weeks ago

I am a regular traveler and Marriott has been my first choice for hotels. At check in the staff was very friendly and helpful. The following morning I had breakfast at the Bistro. That was a very unpleasant experience. The person behind the counter couldn’t have been more negative. A guest right after me got into an argument about their...

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Helpful?
Thank AndyK5100
Stan R, General Manager at Courtyard Troy, responded to this review

Thank you for your response. I was very sorry to hear of your experience both at the Bistro and Front Desk. This is not typical of the level of service we usually provide, and without your survey, we may or may not have had an opportunity to correct this behavior. Rest assured we will address it immediately. Thank you,

owhitehurst
Reviewed 2 weeks ago via mobile

There are only three things I look for in a hotel like this. A staff member at or near the front desk to serve customers who want to do basic things like check in, check out, etc; a place to grab coffee/breakfast that opens when it is supposed to; and newspapers. This place went 0 for 3. Cafe was supposed...

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Helpful?
Thank OwenW514
Stan R, General Manager at Courtyard Troy, responded to this review

Thank you for your survey. I must say, I was taken aback by your comments, as what you experienced is not indicative of our usual staff performance. Please accept my sincere apologies and promise that this incident will be investigated and corrected. Thank you again for your feedback,

Lakeland, Florida
Reviewed 2 weeks ago

Last minute booking for trip from Florida to Tuscaloosa, Alabama. Typical Courtyard hotel. Room was clean, bathroom clean, rates were average for the area. The only downside I noticed was the strange odor (stench) in the hallways; it smelled like stale body odor. I have experienced some carpet cleaners that leave a similar odor but not as strong as this....

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Helpful?
Thank RSPRB
Stan R, General Manager at Courtyard Troy, responded to this review

Thank you for review, and particularly for the nice comments regarding your stay. We have shared your comment regarding an odor in the hallway with our housekeeping and maintenance staff so that this problem is corrected going forward. We pride ourselves in delivering a memorable experience for our guests and have fallen short. We hope that we can continue to...

Bonaire, Georgia
Reviewed 3 weeks ago

We ended up at the Courtyard when our usual Hotel was unavailable, as was every other decent Hotel in Troy because it was SOTS Alumni Weekend. The reason the Courtyard was still available was becasue it's rates were twice everyone elses, and no special rates seemed to be availlable (AARP - Government - Etc). So rather than stay miles away...

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Helpful?
Thank Blue-Eyes-Fam
Stan R, Manager at Courtyard Troy, responded to this review

Thank you for your review of our hotel. It is through these reviews that we can understand our guests and provide a higher quality service. While we certainly understand that hotel space is limited in Troy, AL, we do want to excel at meeting your expectations. The events of this past weekend did impact the room rates all over town,...

Parrish, Florida
Reviewed 18 October 2016

We stopped here on our way home and used more of our Marriott points with no problem at all with using them, finding the hotel. While there is lots of construction going on around the hotel it was still easily accessible. There are several restaurants within walking distance which made it even better. The room was comfortable and the bed...

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Helpful?
Thank Trish M
Stan R, General Manager at Courtyard Troy, responded to this review

Thank you so much for your kind comments regarding your recent stay. It is always a pleasure to share such comments with our team. As far as the pillows go, I would be happy to try to get them for you. Please contact me at any time and I will do my best. Thank you,

Rochester, New York
Reviewed 17 October 2016

Stayed here on business and found that the hotel was very clean and the staff very pleasant... I thought that the room was in good shape with the exception of the shower area that had multiple areas of spackling above the shower that had not been textured or painted over.. also be aware that while the shower head and water...

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Helpful?
Thank TravelingGuyColorado
Stan R, General Manager at Courtyard Troy, responded to this review

Thank you for your post on Trip Advisor. It was very nice to hear that you found the hotel clean and that the staff was pleasant. I will look into the area above the shower, I'm sure we can make it more presentable. I am also glad that you did enjoy our Bistro, although not complimentary. As far as the...

Apple Valley, Minnesota
Reviewed 11 October 2016

Clean and comfortable. Easy on and off access from Hwy 231 Professional and friendly staff. Have stayed at too many Marriott properties to remember but the room I enjoyed in Troy was large, comfortable and well laid out.

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Thank jhguy2016
Stan R, General Manager at Courtyard Troy, responded to this review

Thank you so much for pointing out that your room was clean and comfortable, and especially for your comments about our team. I will enjoy sharing your comments with the team. Thank you,

Bonita Springs, Florida
Reviewed 10 October 2016

Very nice large room. Good location. Our room only had a shower. My husband thought it was difficult to use; I liked that the water pressure was great and lots of hot water. Reasonably priced. No breakfast, but no great loss. Bed was comfortable.

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Helpful?
Thank Hawkeyewriter
Stan R, General Manager at Courtyard Troy, responded to this review

Thank you for your kind Trip Advisor response, and sorry that you had difficulty with the shower. We really appreciate receiving these responses and sharing them with our team. Thank you,

Opelika, Alabama
Reviewed 28 September 2016

This hotel was very clean and reasonably priced. I would definitely recommend this place to other travelers. The staff was very friendly and helpful. The location is great, plenty of good eating places close by.

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Helpful?
Thank Robert M
Stan R, General Manager at Courtyard Troy, responded to this review

Thank you for posting your comments about the Courtyard Troy. Sharing great comments with the team is always a pleasure and a positive reinforcement that their efforts are rewarded. Thank you,

Tennessee
Reviewed 23 September 2016

Stopped here for one night as a free night on our way to Florida. It was very clean, the staff was very friendly, the room was very nice, and the hotel was convenient to restaurants and highway. Will stay here again next time we travel that way.

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Helpful?
Thank we4farm
Stan R, General Manager at Courtyard Troy, responded to this review

Thank you for posting your comments about the Courtyard Troy. Sharing great comments with the team is always a pleasure and a positive reinforcement that their efforts are rewarded. Thank you,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
If you're looking for a great hotel in Troy, Alabama, you'll love the Courtyard Troy - one of the newest hotels in the region. Our Troy hotel is near Troy University, as well as attractions like Troy Sportsplex, Pioneer Museum of Alabama, and the Pike County Cultural Arts Center. Our hotel is also convenient to Fort Rucker, as well as Sikorsky, Lockheed Martin, CGI, and Troy Regional Medical. Look for us just south of Montgomery and Auburn, and north of Dothan. Each of our stylish rooms and suites offers free Wi-Fi, a 32" flat-screen TV, and upscale bedding. Our modern lobby features media pods, communal seating, a business library, meeting room, and a 52" GoBoard touch-screen with up-to-date news and events. Drop by The Bistro for delicious breakfasts and dinners as well as beverages from Starbucks and our full bar. Unwind in our sparkling pool or fitness room, or around our cozy outdoor fire pit. Few hotels in Troy can match our attention to detail, so book a room or suite today! ... more   less 

Additional Information about Courtyard Troy

Address: 115 Troy Loop, Troy, AL 36081
Region: United States > Alabama > Troy
Price Range: £86 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Troy 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Courtyard By Marriott Troy Hotel Troy
Courtyard Troy Alabama
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Troy staff and other travellers.
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Questions? Get answers from Courtyard Troy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go across the street to the Hampton Inn for half he price & free breakfast”
 of 5 bubbles Blue-Eyes-Fam, 12 Nov 2016 | Read review
“Avoid the 3rd floor, awful and looking plaster job on ceiling in several rooms.”
 of 5 bubbles tryangie, 5 Jul 2016 | Read review
“Room 214 is a bit loud because it is beside the "mechanical room"”
 of 5 bubbles Javygirl, 28 May 2016 | Read review
“Rooms on the ends are easily accesable and you get great parking!”
 of 5 bubbles D1279IDcindym, 21 Jan 2016 | Read review
“Very nice set up, a lot of space, and clean.”
 of 5 bubbles mayo7712, 15 Jan 2016 | Read review
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