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Holiday Inn Express Trussville

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1 room 2 adults 0 children
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Holiday Inn Express Trussville
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79 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Trussville
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Showing 76: English reviews
Reviewed 31 July 2016 via mobile

As an IHG employee, I was looking forward to seeing how different properties are ran. This property is very clean and welcoming! We were very impressed with the cleanliness of the areas and room. Front Desk staff was very friendly and accommodating. Beds and pillows are super amazingly comfortable!! Great experience and highly recommended! Will be staying here again.

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Thank Brooklyn Ann S
Santo
Reviewed 14 July 2016 via mobile

Upon check in, the girl was extremely rude, no personality, and not friendly. We got to our NONsmoking room, and as we opened it, the smell of an ashtray filled our noses. My kids wouldn't stop talking about the horrible smell. Our TV said "no signal," and I called down to the front desk and the girl said, "it was...

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Thank Crickycrick
IHGService, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Dear Crickycrick, Thank you so much for your candid review of our hotel. We strive to provide the best service for all of our guests and when it doesn't happen it helps to have these reviews so we can improve on those issues. I am truly sorry the smell of the room and the level of hotel customer service at...

MA
Reviewed 4 July 2016

Nice hotel, nothing extravagant, but perfect stop along the highway. Typical Holiday Inn Express. Clean facilities, pleasant staff, excellent free breakfast. The only slight negative is a small parking lot and drive up.

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Thank HDRoadKing
Reviewed 25 June 2016 via mobile

First I would like to say ms jasmine the front desk agent was AWESOME. It was a mistake with the room I had on reservation. She got me a better room and was very fast at addressing the issue. So again thanks ms jasmine.

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Thank hendoesee
Presque Isle, Maine
Reviewed 25 June 2016 via mobile

We are on vacation and stayed here on the recommendation of a friend. The room was clean, but we did find a huge roach on the wall in the morning. The desk chair had a broken back. The breakfast area was clean but the lady keeping things stocked up was not keeping up very well. We were in the breakfast...

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Thank picallen
IHGService, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Dear picallen, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to know that the cleanliness of the room received is up to par. However, it is regrettable if the roach and the unfixed chair...

Cleveland, Ohio
Reviewed 17 June 2016

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Thank Bruce S
Richmond, Virginia
Reviewed 9 May 2016 via mobile

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Thank Mary F
IHGService, Guest Relations Manager at Holiday Inn Express Trussville, responded to this review

Reviewed 29 April 2016 via mobile

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Thank Standley H
East Point, Georgia
Reviewed 4 February 2016

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Thank beverlyh482
Clinton, Tennessee
Reviewed 30 January 2016

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Thank Sandy C

63 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Trussville staff and other travellers.
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Questions? Get answers from Holiday Inn Express Trussville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The elevator is surprisingly slow and small. Lower is better in this hotel.”
 of 5 bubbles barryt848, 12 Dec 2016 | Read review
“We had an odd room on the first floor.”
 of 5 bubbles 579tinaf, 15 Sep 2016 | Read review
“get room on second floor.”
 of 5 bubbles bruces250, 16 Jun 2016 | Read review
“We were in handicap access room 222 and there was a loud mechanical noise occurring every few minutes out in the hallway. Breakfast great!”
 of 5 bubbles beverlyh482, 4 Feb 2016 | Read review
“The top floor, the third, is probably the least noisiest.”
 of 5 bubbles CPhilken, 18 Feb 2015 | Read review
5 of 5