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Real InterContinental Costa Rica at Multiplaza Mall

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#6 of 15 Hotels in Escazu
Certificate of Excellence
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Real InterContinental Costa Rica at Multiplaza Mall
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1,240 Reviews from our TripAdvisor Community

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There are newer reviews for Real InterContinental Costa Rica at Multiplaza Mall
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Showing 844: English reviews
Atlanta, Georgia
Reviewed 28 August 2014

The only reason we stayed at this hotel was that it was considered one of the best in San Jose. That being said, we were very disappointed with almost everything at this hotel. Check-in on Monday was 3hrs. There is no customer service. I had to ask how to get to my room as they don't bother to tell you...

1Thank S M
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear S M, please accept my most sincere apologies for the obvious disappointment during your stay, be advised we have already shared your Honest review with our staff. I kindly ask you if possible to please contact our Director of Rooms, Ernesto Carrero (ernesto.carrero@r-hr.com) to obtain further details. Sincerely, Ricardo M.

Reviewed 27 August 2014

we had a very nice 8 night stay this past month, we had the presidential suite, and a connected room. I was pretty impressed with the property, some good varied food offerings, the food was of a high standard, four pools to choose from, heated, cool, a kiddie's pool, and a spa bath/jacuzzi, nice spa facility, Mr Ernest Carrero, the...

Thank BuddhistNYC
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Mr. BuddhistNY, thank you very much for the overall review, we hope you live an special experience on the presidential suite, it is our best room and it’s great to read that you are satisfied with your stay, our Director of Rooms, Ernesto Carrero, is truly glad he was able to create such memory for you and your family....

Sao Paulo, SP
Reviewed 24 August 2014

Hotel is so beautiful and with great services! It makes you want to stay! Many good restaurants inside the hotel (Japanese, Italian, Lobster, Internation). Breakfast is so good, with options for anyone. I stayed at the Tower and you have a special room for breakfast if you don´t want to go to the big one. And everyday from 6PM to...

Thank Marina N
Ricardo M, Gerente at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Mrs. NeuMarina, Thank you very much for your comment; we are really happy your overall experience was so great, we will definitely are going to keep up your expectations on your next visit. Sincerely

Oslo, Norway
Reviewed 16 August 2014 via mobile

Surprisingly good quality Intercontinental hotel with good size rooms, positive service attitude, good breakfast at the executive lounge, and good food at the main restaurant. Only down side was that the AC would not cool the room below 23c and turn down was forgotten. Excellent location for business an the mall at the outskirts of San Jose.

Thank EKnive
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear EKnive, thank you for the overall review, please accept my most sincere apologies for the service opportunities you experienced within your rooms. Sincerely, Ricardo M.

Reviewed 14 August 2014

In my years of traveling, this was the classiest place I have ever stayed. Immaculately clean, great staff, huge breakfast buffet, comfortable beds, lovely grounds and pool. Even the towels are thick and long and the bed sheets crisp and clean. Everything spic and span. We stayed here the first two nights of a Caravan tour and I did not...

Thank JoeSchlambe
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear JoeSchlambe, we are definitely honored to be the nicest hotel you have ever stayed after so many years of savvy traveling. We strive to provide the best service along with the greatest people. We look forward to welcome you back soon. Best regards, Ricardo M.

Reviewed 13 August 2014

I was only here for a quick night before I went on to the countryside. The breakfast that was included in the room rate was really exceptional- lots, and lots of choices and probably the best breakfast I had anywhere in the country. The staff were very friendly and attentive. The rooms were roomy and clean, and they have a...

Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

CTMDM, why not come back for a longer stay? great to know we offered best breakfast during your visit to Costa Rica. Thank you for your comments, Ricardo M.

Reviewed 12 August 2014

Even though this hotel is in Costa Rica, it really didn't feel much different than an upscale hotel stateside. The rooms were modern and spacious and the service was above average. The outdoor pool area was well maintained and quite large. The hotel is literally 2 blocks from the largest shopping mall in all of Central America. We were traveling...

Thank tknopf
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear Schofield, my sincere apologies we were not able to exceed your needs, Caravan Tours selects our Hotel as the initial experience within Costa Rica before they travel to the different beautiful remote locations outside San Jose. Thank you for your review, Ricardo M.

San Jose, Costa Rica
Reviewed 10 August 2014

This is my third time staying at the Intercontinental Hotel in Escazu. Considered by many to be pre-eminent in San Jose's upscale market. Good location, decent restaurants (although the staff make it abundantly clear that closing is at 10 30 on Fridays and Saturdays) and well appointed rooms. Although Consistent failure of my key-cards meant I had to exchange them...

Thank Escazu2
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear TuleTiki, please accept our apologies in regards to the rate difference, indeed we charge for second person in order to be more competitive one 1 person stays. Be advised we already received new key cards with a better magnetic bar in order to avoid recurrence of this opportunity. Sincerely, Ricardo M.

Reviewed 9 August 2014

Excelente services and accommodations. All their resultants delicious. Went there for work and became pleasure, thanks to the great service and accommodations. Business will take me to San Jose Cost Rica again in the near future, no question as to where i am staying. Real InterContinental Costa Rica at Multi plaza Mall

Thank NoobTrip
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear NoobTrip, it is an honor for us to have changed the nature of your stay even thought I am sure you were on meetings all day long. Next time we invite you to experience our Spa which will definitely changed your mind entirely. Best regards, Ricardo M.

London, United Kingdom
Reviewed 6 August 2014

I have stayed here a few times while on business in San Jose, Costa Rica. This is one of the better hotels in the area. Although it doesn't feel as upscale as other posher IC properties elsewhere, everything works quite well here, and it is generally priced appropriately for what it is. Living up to the reputation of the IC...

Thank Joseph C
Ricardo M, General Manager at Real InterContinental Costa Rica at Multiplaza Mall, responded to this review

Dear JoeC99, nice to you have back during all your business trips, we strive to keep the reputation you mentioned reason why we take your feedback very seriously. Sincerely, Ricardo M.

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04/06/2017 05/06/2017
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  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Real InterContinental Costa Rica at Multiplaza Mall is ideal for business and leisure, we invite you to discover this urban retreat in the heart of Escazu, San Jose's most exclusive neighborhood. The hotel is located within the city's most prestigious shopping mall complex, where you will find upscale stores, bars and the finest restaurants. Escazu Corporate Center and Plaza Roble Corporate Center are just a short stroll away from the hotel. This San Jose, Costa Rica hotel features the hottest concepts in entertainment and dining, including four trendy and lively concept restaurants: The Market, Factory Steak and Lobster, NAU Sushi Lounge and Pimento. The hotel's full service spa blends with nature, it is perfect for guests that want to escape and relax in our outdoor massage rooms or enjoy our Finnish sauna, Vichy showers, steam baths or an array of other relaxing massage treatments. The hotel's updated fitness center overlooks serene tropical gardens, a Jacuzzi and three heated outdoor pools. For meetings and events, the hotel offers a new Corporate Center with thirteen modern event rooms and a ballroom that can accommodate up to 3,000 people. All guestrooms are designed to fulfill the needs of today's global traveler, with streaming speed Internet access, soundproof windows, total blackout curtains, bedding with 300 thread count Egyptian cotton sheets, LCD TVs, alarm clock with mobile docking station, wireless telephone and more. On the second floor of our Club Tower guests will find the exclusive Club InterContinental lounge, where they can enjoy complimentary breakfast, afternoon cocktails and hors d'oeuvres. Real InterContinental Costa Rica at Multiplaza Mall is just 9 miles away from Juan Santamaria International Airport. On your next visit to San Jose, stay at the place to be in Escazu, where work and play blend perfectly. ... more   less 

Additional Information about Real InterContinental Costa Rica at Multiplaza Mall

Address: Prospero Fernandez Highway | In front of Multiplaza Shopping Center, Escazu 11856-1000, Costa Rica
Region: Costa Rica > Province of San Jose > San Jose Metro > Escazu
Price Range: £138 - £241 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Real InterContinental Costa Rica at Multiplaza Mall 4.5*
Number of rooms: 372
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Also Known As:
Real Intercontinental Hotel And Club Tower Costa Rica
Intercontinental Hotel Escazu
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu
Hotel Style:
#3 Business Hotel in Escazu
#3 Green Hotel in Escazu
#5 Romantic Hotel in Escazu
#6 Family Hotel in Escazu
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Questions & Answers

Here's what travellers have asked, with answers from Real InterContinental Costa Rica at Multiplaza Mall staff and other travellers.
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Zimmerman, Minnesota
Hartland, Wisconsin

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Questions? Get answers from Real InterContinental Costa Rica at Multiplaza Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The moderen wing has city views”
rjw1202, 19 May 2017 | Read review
“I was in room 469 which is at the end of the corridor with a window of the mountains.”
X9442KVmariad, 16 May 2017 | Read review
“Pool side room view is preferred.”
rsorbara56, 2 May 2017 | Read review
“Great! My room was very comfortable and elegant. The beds were softly and warmy It was located at fifth floor ”
elenar807, 27 Apr 2017 | Read review
“All upper level rooms are quiet”
  • Desk and bureau with TV
  • Bathroom
  • Coffee service
  • Toiletries from the bathroom
  • Two queen beds
Lestertheinvestor, 24 Apr 2017 | Read review
5 of 5
US$225* /night
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