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It was a nice surprise to arrive to this hotel when the neighborhood isn't precisely the fanciest. While it's well located to touristic areas and it's central (I went to a conference in Universidad de Costa Rica and it wasn't that far), I didn't dare...More
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 4 days ago
We appreciate the time you have taken to write this review it is very important for us know about your perception and opinions about the quality of our Service.
It is satisfying for us that you had pleasant time at the Holiday Inn, San Jose,...More
The hotel has wonderful views of the park and surrounding areas. Gambling casino is beside the hotel and the rooms are clean and beds comfortable. The restaurant serves great food whether you are eating from the buffet or off the menu. Wonderful location to be...More
1 Thank cpurser2017
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 28 August 2018
The reason why every day we work hard, is so that all our guests can experience the best of the stays in our Hotel, this is our main purpose and for which all our efforts are directed
When we receive comments like yours, we are...More
Let me start by saying that the lobby is nice, our room, although a bit older (bed could use replacing and the bathtub and bathroom floor were stained), was clean and comfy. We were on a higher floor, which had a nice lounge and a...More
Thank Jackie C
Response from Katherine May M, Front Office Manager at Holiday Inn San Jose Downtown AurolaResponded 1 week ago
Upon reading your comment we have taken your suggestions and concern into careful.
thank you for taking the time in help to improve our service ,
We would like to extend our apologies if had faced any inconveniences during your stay with us
Location is smack in downtown - perhaps you would find that convenient but there isn't much around as far as tourist places, so keep that in mind. We upgraded to executive rooms which were nicer and provided access to the business lounge (so-so). The bathrooms...More
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 1 week ago
Each comment we receive adds value to our work and the efforts we make to make the stay of our guests spectacular experience.
For this reason we thank you for sending us your comments about our Hotel, these are taken into consideration for the implementation...More
although the hotel is bit old but the location is excellent , good shower , clean , good mattress and pillow .
restaurant is so so , more fun to explore restaurant in the city .
about 20 mins drive from the airport , pls...More
1 Thank Josco W
Response from Katherine May M, Manager at Holiday Inn San Jose Downtown AurolaResponded 3 weeks ago
We appreciate the feedback regarding your stay at our hotel
We apologize for any inconvenience you might faced, we will do whatever is in our hands to implement all the immediate corrective actions
thank you and we hope you will consider returning to our property...More
Experience a relaxing getaway in the heart of Central America at the Holiday Inn ® Hotel San Jose Downtown – Aurola, conveniently nestled in the center of lively San Jose, with panoramic views of the beautiful …MoreCentral Valley. Conveniently located within walking distance of a variety of local attractions, guests will enjoy superior modern amenities and facilities such as free high speed WIFI access, an on-site business center, large meeting rooms, swimming pool and hot tub, fitness center, pub bar, and two restaurants. Discover a hotel where technology and hospitality come together in perfect harmony, where you can stay connected with modern Internet wireless access, and disconnect with a relaxed Costa Rica ambiance and modern luxuries. Whether visiting for a leisure getaway or a business connection, this San Jose hotel offers a peaceful, productive atmosphere where you can get the most out of your San Jose experience.Conveniently located within walking distance of all the best downtown attractions as well as downtown businesses. You will enjoy people watching in Parque Morazan, located just outside our front door. This park features a number of sculptures and monuments which decorate the expanse of urban green, including a beautiful domed structure, known as Templo de Música, or the Temple of Music. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from Katherine May M | Property representative |
Efectivamente tenemos opciones sin gluten en nuestro desayuno , nuestro oferta de desayuno es tipo buffet y tenemos una estación de huevos al gusto donde además de los quesos y los fiambres puede solicitar... More
Efectivamente tenemos opciones sin gluten en nuestro desayuno , nuestro oferta de desayuno es tipo buffet y tenemos una estación de huevos al gusto donde además de los quesos y los fiambres puede solicitar que le hagan los huevos como Ud los desee y con los ingredientes extra que Ud escoja