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Baranof Downtown, BW Signature Collection

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Traveller (153)
Room & Suite (247)
Dining (13)

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About

#11 of 16 hotels in Juneau
Location
Cleanliness
Service
Value
The Baranof Downtown, BW Signature Collection continues Best Western Hotels & Resort's rich history - always providing guests with a stylishly unique hotel experience. Located in Juneau,AK, this carefully chosen upper-midscale hotel has been selected for their ability to offer travelers seeking a unique and memorable stay at an outstanding value.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
Parking
Wifi
Restaurant
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Room service
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English
705Reviews9Q+A100Room tips

Reviews
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D P wrote a review Feb 2024
1 contribution
This hotel is disgusting. I have literally never written a hotel review before and am logging in right now, from my hotel room, to make sure people avoid this place. The bathtub is covered with a greasy film that I can only imagine is composed of old soap and dead skin cells. The only reason this can possibly happen is that the tub has not been cleaned, period. If that isn't enough, the heaters in many rooms are broken, and when we had completely cold showers in the morning, we were told "there's nothing we can do about it - when that many people shower at once, the water is going to be cold." There aren't many options in this town, but I would definitely avoid this one at all costs.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled solo
Room Tip: Do not stay at this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aimon I, General Manager at Baranof Downtown, BW Signature Collection
Responded 2 weeks ago
I am deeply sorry for your experience, I will share this with the housekeeping manager to review the rooms and also take a look at our cleaning products and see if the residue is an improperly used spray. As far as I know I have not received reports that heaters are not working, when we do we take the room offline to replace the thermostat valve. As it has been very cold this month, there has been two sold out nights when the load on the boiler between morning departures and the dryer system have overtaxed how fast we can replace the hot water/steam system, and we have asked laundry to wait to run the steam dryers until after the morning rush. My apologies again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark wrote a review May 2022
Newcastle upon Tyne, United Kingdom4 contributions3 helpful votes
Hotel's Favourite
Stayed here for 3 nights while visiting Juneau for the first time. I love this hotel, I love its history and how quirky it is! The hotel could do with a facelift, however considering it’s survived a pandemic with 2 years of no tourism I’m pleased it’s still open and it’s decor is appealing in a retro way. We had a king suite on the 7th floor which was lovely, very comfortable bed and room was clean and had everthing you needed. No air conditioning but the room has windows which open fully and there are fans in the room (which we did not need to use) The staff I came into contact with were friendly and they have a laundry room you can use (accessed through a separate entrance to the left of the main hotel entrance) for $4 I also saw a gym, plenty of working areas and there is an ATM in the lobby alongside a restaurant and bar. I did not eat here, however enjoyed a drink in the bubble bar which was very nice! Great location as a hotel and we were lucky to have some amazing views of the cruise ships docked. I would happily stay here again, and would recommend it to anyone
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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brendaptatc wrote a review Feb 2024
1 contribution
The Baranof staff were amazing when it came to the check-in and any arrangements that I needed. They went out of their way to assist others as well. The walk to the Alaska State Capital was convenient as well as the access to dinning. It was a simple walk for lunch or dinner. The room was comfortable and made my stay enjoyable.
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Review collected in partnership with Best Western
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Elizabeth G wrote a review Oct 2023
Atlanta, Georgia3 contributions
The room was clean and satisfactory although HOT at night. Had to open windows and turn on the box fan provided on to draw out the hot air. Stayed on the fifth floor on the street side, which offered good views until large noisy trucks started to wake me up at 4am. The main issue, and why this is review is terrible, is that post trip, after I got home, I received a receipt via email that was not commensurate with the original price of the stay that was advertised. Attempted to call the hotel, no one will answer the phone and the voicemail box is full. Called national customer care and they said I needed to call the hotel directly. The irony. I'm not sure if I'm more frustrated at the online BW portal that I originally booked through, or the hotel itself at this point. If you're a government traveler, just avoid.
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aimon I, General Manager at Baranof Downtown, BW Signature Collection
Responded 25 Oct 2023
Hello Elizabeth G, I apologize for the hassle, the hotel closed October 13 for a short season and will reopen January 15th. I will look into your reservation based on your username and I will contact you about government adjustments for taxes. You can also email reservations@baranofhotel.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AlaskanWilderness wrote a review Sept 2023
Juneau, Alaska154 contributions44 helpful votes
+1
It's a historic hotel in a convenient downtown Juneau location. Although the property has a restaurant, cafe, and bar, only the restaurant is open with limited service/hours. The facility is not operating in its "Hey Day." I had a King Suite, which was very large with a separate living room and bedroom. The room was moderately clean and maintained. Nothing gross, but also not well detailed. The room was intolerably hot the first night, leading to windows open with fan running after that. Street noise was an issue, so in went ear plugs. The provided toiletries were not great quality, but eco-conscious in refillable dispensers. I would stay here again knowing that most Juneau accommodations can get away with sub-par facilities based on high demand during the summer.
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Date of stay: September 2023Trip type: Travelled on business
Room Tip: Be prepared for hot rooms. Non-suite rooms are very small.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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613gabriellad wrote a review Sept 2023
Billings, Montana12 contributions15 helpful votes
American Cruise Lines booked us into this hotel for the night prior to embarking on our cruise. We were given a small room, clearly in a wing that had not been renovated. The room had an unpleasant odor, no air conditioning or fan. We had to open the window which opened onto a moldy appearing roof. The overhead light in the room was not working. It took the maintenance man three tries and a trip to Ace Hardware to repair it. Breakfast the next day was mediocre at best. The appearance of the hotel lobby is old and run down. We, as well as other travelers were disappointed in American Cruise lines choice of hotel. There have to be better options in Juneau.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jamie Hansen, Owner at Baranof Downtown, BW Signature Collection
Responded 28 Sept 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jack S wrote a review Sept 2023
Corsicana, Texas83 contributions57 helpful votes
Stayed at the Baranoff two years ago. Last time it was being remodeled and my rooms was upgraded to a top floor suite. This time the upgrade was only to a smaller apartment type room. Both were great! the location of the hotel as the Hotel on the hill were great. Easy walk to everythijg
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sajoni wrote a review Sept 2023
Hastings, New Zealand41 contributions14 helpful votes
A hotel with lots of character, wonderfully located downtown and with great views over the water. Special thanks to Lee at the reception desk who was very helpful. It’s a great location and quiet at night. Nice and close to the Gin Distillery and The Rookery cafe.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sudbury9122 wrote a review Sept 2023
Arlington, Virginia237 contributions117 helpful votes
We stayed here only because it was recommended by our tour company. It was adequate for a one-night stay. Bed was comfortable, bathroom quite small. Breakfast not included, but buffet was good if pricey. Laundromat around the corner but not in hotel. There is a secure room to store luggage. Main desk staff seemed more interested in chatting about their dinner plans than waiting on guests. A hotel this large cannot afford to have one of their two elevators out of order. We waited for 15 minutes to get an elevator in the morning and wound up having to take the stairs lugging heavy bags. Four hours later it still wasn't working.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Travel59178134836 wrote a review Sept 2023
1 contribution
Very unsafe almost got mugged or killed no one at desk overnight or early waited for taxi at 3 am for flight n doors are open to junkies n homeless on the street they see you waiting in lobby n just come on in n try to either mug or kill you n no security they even have access to elevator to rooms never again Stayed 8/30/23- 9/03/23. Very dangerous for cruise people dangerous
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Date of stay: September 2023
Value
Location
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Trip type: Travelled as a couple
Room Tip: Do not stay here not safe
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Aimon Indoung, General Manager at Baranof Downtown, BW Signature Collection
Responded 5 Sept 2023
Thank you for taking the time to respond, we do have 24 hour front desk agents manning the hotel doors, sometimes, however they are called away to rooms for issues at times and to assist guests. The inner double doors remain locked between 11pm -6am, but do allow for guests to exit automatically for convenience and safety. We have had no muggings or assault on property or towards guests, but I would advise anyone walking around anywhere at night to stay in well lit areas and walk with someone else if you are able to. Local police patrol Downtown Juneau as well, more than likely you would be asked for change or a cigarette, but always better to be safe.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£177 - £294 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westmark baranof juneau, westmark baranof hotel juneau
LOCATION
United StatesAlaskaJuneau
NUMBER OF ROOMS
215
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BARANOF DOWNTOWN, BW SIGNATURE COLLECTION - Updated 2024 (Juneau, AK)

Frequently Asked Questions about Baranof Downtown, BW Signature Collection
Which popular attractions are close to Baranof Downtown, BW Signature Collection?
Nearby attractions include Nugget Falls (0.3 miles), Caribou Crossings (0.3 miles), and Tripp's Mt. Juneau Trading Post (0.06 miles).
What are some of the property amenities at Baranof Downtown, BW Signature Collection?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Baranof Downtown, BW Signature Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Baranof Downtown, BW Signature Collection?
Yes, free parking is available to guests.
What are some restaurants close to Baranof Downtown, BW Signature Collection?
Conveniently located restaurants include Deckhand Dave's, Alaskan Crepe Escape, and The Rookery Cafe.
Are there opportunities to exercise at Baranof Downtown, BW Signature Collection?
Yes, guests have access to a fitness centre during their stay.
Is Baranof Downtown, BW Signature Collection located near the city centre?
Yes, it is 0.6 miles away from the centre of Juneau.
Are any cleaning services offered at Baranof Downtown, BW Signature Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Baranof Downtown, BW Signature Collection offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Baranof Downtown, BW Signature Collection?
Many travellers enjoy visiting Alaska State Museum (0.3 miles), Statue of Patsy Ann, the Dog (0.1 miles), and Alaska Governor’s Mansion (0.3 miles).
Is Baranof Downtown, BW Signature Collection accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.