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Victoria Sapa Resort and Spa

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#7 of 60 Hotels in Sapa
Certificate of Excellence
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Victoria Sapa Resort and Spa
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1,047 Reviews from our TripAdvisor Community

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Showing 763: English reviews
Boston, Massachusetts
Reviewed yesterday NEW

WONDERFUL hotel! I stayed in the resort with my fiancé and my parents in 2 rooms. Both rooms were lovely, clean, spoiling and spacious. The resort had the most wonderful staff and receptionists. Best of all was their breakfast! So much selection - western, vietnamese, etc. It is located right near the center. After full days of walking from morning...

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Helpful?
Thank Perruli
Jeruslem
Reviewed yesterday NEW

We spent 2 nights here , the hotel is a lodge type hotel with average slightly old fashioned rooms in a Vietnamese style which is not a bad thing .the location is excellent and the staff very helpful especially Mr Cau Thang who was very professional and demonstrated on several occasions that nothing was too much trouble which included arranging...

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Thank Martin aryeh W
Tel Aviv, Israel
Reviewed 2 days ago NEWvia mobile

We stayed 2 nights at Sapa at the Victoria hotel the place look great like a Swiss chalet, the room were very cosy, nice and confortable. We had 2 diners at the hotel restaurant a very nice carte with a combination of Vietnamese and western food, excellent diners both time, no mistake The service of all the hotel staff was...

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3Thank Avi B
St Albans, United Kingdom
Reviewed 3 days ago NEW

We had a de luxe room with mountain view. The room was great -clean and spacious - , and if you looked up, there was the mountain. Look down, and it's a building sight which is a great shame for this hotel. Breakfasts were delicious, the staff delightful, the spa very relaxing. However, we booked a Buffalo tour to the...

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Helpful?
Thank Angela377
VictoriaSapaTeam, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Angela377, Thank you for sharing your feedback on TripAdvisor following your recent stay in our hotel. It is encouraging for us to learn that you enjoyed your stay in our Deluxe Room and especially your kind appreciation with the friendliness and assistance of our staff. It is noteworthy that you found our breakfast buffet delicious including a relaxing spa...

northwood
Reviewed 6 days ago NEW

Outdated very average property clearly living on its bygone era days. It's clean and well varnished but has zero personality, very patchy service and is now surrounded by major developments that make it an unattractive place to stay. A walk from the town centre down100 steps or through a road that's a building site and covered with mud. Rooms are...

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Helpful?
Thank peterah
VictoriaSapaTeam, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear peterah, It has been our great pleasure to welcome you at Victoria Sapa Resort & Spa and thank you for sharing your comments. We regret that our facilities and services did not meet your expectations. Your comments have certainly raised areas of concern that need to be addressed and will inspire us to strive harder in servicing our future...

Reviewed 1 week ago

So glad we chose the Victoria Sapa Resort and Spa! The hotel exceeded our expectations and the staff was attentive to all of our needs. The restaurant had a great selection of western and Vietnamese meals and was situated with stunning views of the nearby mountains.

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1Thank Crchapman
VictoriaSapaTeam, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Crchapman, We would like to thank you for choosing our hotel and for taking the time to share your great review. We really appreciate your comments and had shared these with our team. A positive guest experience is something our staff takes great pride in, so we value your feedback. We do hope to have the opportunity to welcome...

Peripatetic member
Reviewed 1 week ago

Victoria group has several excellent hotels. We spent several days in their hotel in Sapa: the rooms are excellent (& the suites are magnificent) & the facilities of a high standard. In particular the management and staff are very helpful and attentive. Special mention to Mr Thang, Front Office Manager, who quickly resolved a problem with our room and went...

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1Thank yogayogi
VictoriaSapaTeam, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear yogayogi, Thank you for choosing Victoria Sapa Resort & Spa as your accommodation choice during your recent stay in Sapa and for taking the time to share your experience. We are very pleased to read that you enjoyed your visit in our hotel, particularly complimented Mr. Thang who made your stay even more pleasant. It is always encouraging for...

London, United Kingdom
Reviewed 1 week ago

Our stay at the hotel was met with mixed feelings; it was average but not great. Check in was smooth but the rooms was outdated and the linen had a musty smell. The staff was very friendly and warm; we expected a higher level of understanding and speaking English from them as they deal with so many tourists. There are...

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1Thank johannfriedman
VictoriaSapaTeam, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear johannfriedman, Thank you for choosing Victoria Sapa Resort & Spa as your accommodation choice during your recent visit to Sapa. We sincerely appreciate you taking the time to share your constructive comments. Please rest assured that we have taken serious note of your comments and will be taken into account for our development. It is through feedback such as...

Gold Coast, Australia
Reviewed 1 week ago via mobile

We had a fantastic time in Sapa, thanks to your helpful attentive wonderful staff. Great breakie, lovely views, excellent pool and spa what else could you ask for. Special thanks for locating my 2 hats that I left behind and returning them to Australia. Amazing!!

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Helpful?
Thank Karen H
VictoriaSapaTeam, Guest Relations Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Karen H, We would like to thank you for taking the time to share your Victoria experience following your recent visit at Victoria Sapa Resort & Spa. We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern. Your comments on the service provided by...

Vitoria, ES
Reviewed 2 weeks ago

We stayed in a double room with balcony and Mountain view. We like it very much. My husband and I have had a drink at the bar and, then, we went to the restaurant to have dinner. We enjoyed a lot everything. The staff and mainly the manager were very friendly.

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Helpful?
Thank Sandra F
VSP_Management, Assistant Guest Experience Manager at Victoria Sapa Resort and Spa, responded to this review

Dear Sandra F, Thank you very much for your wonderful review! We are delighted to hear that you felt enjoyed regarding many aspects of your stay. We looking forward to welcoming you back to our hotel and to continue ensuring your stays with us, impress you and provide fond memories of Sapa. Warmest regards. The management team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. In December 2015 the Luxury Victoria Coach will be launched from Hanoi to Laocai with 6 trips/week. ... more   less 

Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Street, Sapa 84, Vietnam
Region: Vietnam > Lao Cai Province > Sapa
Price Range: £79 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel
Hotel Style:
#3 Spa Hotel in Sapa
#4 Romantic Hotel in Sapa
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Questions & Answers

Here's what travellers have asked, with answers from Victoria Sapa Resort and Spa staff and other travellers.
13 questions
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Questions? Get answers from Victoria Sapa Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms overlook the garden but try to get a room where the front door does not overlook the noisy main road.”
 of 5 bubbles peterah, 3 Dec 2016 | Read review
“Ask for 2nd or 3rd floor room; also suites are fabulous”
 of 5 bubbles yogayogi, 28 Nov 2016 | Read review
“Ask for a room that has a view of the lake or down town Sapa. If you are expecting a 4.5 star room then insist on it.”
 of 5 bubbles Alexis935, 12 Nov 2016 | Read review
“high floor”
 of 5 bubbles CherryNguyen2707, 4 Nov 2016 | Read review
“Garden view is probably best!”
 of 5 bubbles 994hillaryb, 4 Nov 2016 | Read review
5 of 5
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