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Birchwood Hotel

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Birchwood Hotel
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458 Reviews from our TripAdvisor Community

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Showing 433: English reviews
Gaborone
Reviewed yesterday NEW

The service is excellent. The rooms are clean, the food delicious and the personnel very helpful. Its proximty to the OR Tambo International airport makes suitable for those intransit. The fast WiFi is great for those who want to keep in contact and download files.

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Helpful?
Thank Lenny C
Greg H, Manager at Birchwood Hotel, responded to this review

Dear Lenny C, Thank you for your valued feedback, We appreciate your comments regarding our WiFi, service and food as well as room cleanliness. It is superb to hear that all aspects of your stay were as they should have been. See you again soon!

Kimberley, South Africa
Reviewed 2 days ago NEW

The Venue ,Accommodation and food was super.Staff friendly and helpful. The signage and assistance to get around was accommodative. Transport to and from the hotel was on time, and professional staff assisted with the luggage.

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Helpful?
Thank desereea2016
Greg H, Manager at Birchwood Hotel, responded to this review

Dear desereea2016, Thank you for your review, We are very pleased that you enjoyed your time with us and we look forward to welcoming you back again in the near future.

Richards Bay, South Africa
Reviewed 2 days ago NEW

Ensure that windows and blinds are in good working condition, waiters were not friendly "when asked for coffee during supper, we were told that they don't serve coffee during the night" dinner was cold and we couldn't have toast in the morning because according to the waiter "they were too busy".

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Helpful?
Thank 802nhlanhlap
Greg H, Manager at Birchwood Hotel, responded to this review

Dear 802nhlanhlap, Thank you for your review, We appreciate you bringing to our attention the window in 3020, and our Maintenance Team will attend to this. We hope it did not provide you with any severe inconvenience and apologise for this. Unfortunately, our BC Cafe is not a 24-hour establishment hence coffee could not be served, however, we do provide...

Windhoek, Namibia
Reviewed 4 days ago NEW

Stayed at Birchwood Hotel for 5 nights in the Valuestay rooms. Good Value for money. Room was comfortable, centrally located on the huge hotel complex. Low flying aircraft noise was not a problem. Room has tv with few tv channels, fridge and then cupboard and bathroom with shower. Staff was always very friendly and helpful. Shuttle service that runs to...

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Helpful?
Thank Mari K
Greg H, Manager at Birchwood Hotel, responded to this review

Dear Mari K, Thank you for providing us with your feedback regarding your stay in our ValuStay Accommodation - we are pleased that felt you received the value-for-money which this room type is intended to provide as well as enjoyed our features such as the free shuttle to the mall, our restaurants, porter carts and more. We look forward to...

Cape Town Central, South Africa
Reviewed 1 week ago via mobile

After being having my flight cancelled the airline booked me in at this hotel. The rooms were well appointed. The reception staff friendly and competent. The estate is huge with gorgeous gardens. Shuttle to and from the airport

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Helpful?
Thank LeeLancaster
Greg H, Manager at Birchwood Hotel, responded to this review

Dear LeeLancaster, Thank you for your review, We were most happy to assist you! We look forward to seeing you again!

Johannesburg, South Africa
Reviewed 1 week ago

The hotel was a pleasure to stay at and the stuff was very helpful with everything. The Wi-Fi was available but ran out quickly. The rooms were clean and was cleaned everyday. The reception staff was just excellent.

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Helpful?
Thank soniak149
Greg H, Manager at Birchwood Hotel, responded to this review

Dear soniak149. Thank you for your feedback, We are pleased that our staff were efficient and helpful with anything you required - this is certainly how it should be. Regarding the WiFi, we appreciate the feedback and would like to notify you that this is a relatively new system that we continue to improve. We hope that we can welcome...

London, United Kingdom
Reviewed 1 week ago

I am not sure how to adequately describe my experience at this establishment other than to say it was one of the worst I have had to enjure. We had been booked in by British Airways after missing our flight home due to the late arrival of our connecting flight. Arriving very late in the evening initial reception was curt...

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Helpful?
Thank worldwide080
Greg H, Manager at Birchwood Hotel, responded to this review

Dear worldwide080, Thank you for your feedback, We appreciate your bringing this to our attention and request that you kindly accept our sincerest apologies for a very poor level of service delivery. Clearly, the lack in communication internally from our side, led to frustrations with regard to restaurant allocation, and further, an unacceptable standard provided. The staff not being efficient...

Durban, South Africa
Reviewed 2 weeks ago

Location good; friendly staff but I found my room tired - needs a refurb. The last guests's hair was still lying on the shower floor. The wifi was weak and not of a great standard - my room was one of the furthest away from the car park - possibly the reason.

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Helpful?
Thank 799dalej
Greg H, Manager at Birchwood Hotel, responded to this review

Dear 799dalej, Thank you for your feedback, While we are pleased that you enjoyed our location and found our staff to be friendly and efficient, we'd like to sincerely apologise for the shower not being sufficiently cleaned. This will be addressed internally with our Housekeeping Supervisor and we can assure you that this will not be repeated. We hope that...

Pretoria, South Africa
Reviewed 2 weeks ago

If you are staying over at Birchwood expect a lady to come knocking on the door at 8:00am for an "unrequested" wake up call. I really didn't expect it and it was very unprofessional. Just because some customers are late to check out don't interrupt the sleep of all your customers.

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Helpful?
Thank markv826
Greg H, Manager at Birchwood Hotel, responded to this review

Dear markv826, Thank for your feedback, Once again, we'd like to apologise for this inconvenience as it is certainly not our standard practice. We appreciate you elaborating on the issue in your email correspondence with our General Manager on 22 November, and hope that despite the issue that we can welcome you back in the future.

Durban, South Africa
Reviewed 2 weeks ago

Replace old technology TV 's in rooms, The TV was an old tube type and was virtually unwatchable. The rooms were on the dark side and needed more lighting, especially in the bathroom and mainly over the shower area.

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Helpful?
Thank grahammK4184WQ
Greg H, Manager at Birchwood Hotel, responded to this review

Dear Graham, Thank you for your review, We appreciate your feedback on our ValuStay Rooms - this is an area of the hotel that we continue to develop and apologies for the experience not meeting your expectations. We hope that we can welcome you back in order that you can experience our true standard.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The Birchwood Hotel and OR Tambo Conference Centre is South Africa's leading business-to-business conferencing facility, catering to hundreds of business travellers from all over the world each year. Over 17 years of experience in hospitality, and in understanding the needs of our guests, coupled with a location that is hard to beat, are the secrets to our success at the Birchwood Hotel. Added to our "success formula" is our staff who are highly trained and dedicated to exceeding the expectations of our guests. The Birchwood Hotel offers 665 accommodation rooms, 60 on-site venues, three restaurants, including a fine-dining steak-house, a café and wine bar for quick meals and drinks and our aviation bar, for relaxing after a hard day's business. Other facilities include the Mangwanani African Day Spa, a gym, pool and squash courts. We at the Birchwood Hotel pride ourselves on the exceptional service of our staff and their dedication to ensuring all our guests' needs and preferences are catered for. With our large range of venues and facilities which enables us to host any sized event, whether it be for two delegates or 3000 delegates, we guarantee the all-important personal touch, by ensuring flexibility and affordability for all event types and budgets. Let us at the Birchwood Hotel assist you with your next conference, banquet, product launch, exhibition, wedding or accommodation needs, because as Gauteng's premier hospitality hub we endeavour to make your occasion our occasion! ... more   less 

Additional Information about Birchwood Hotel

Address: Viewpoint Street | Bartlett, Boksburg 1459, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Boksburg
Price Range: £39 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Birchwood Hotel 3.5*
Number of rooms: 665
Reservation Options:
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Also Known As:
Birchwood Hotel Boksburg
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Questions & Answers

Here's what travellers have asked, with answers from Birchwood Hotel staff and other travellers.
3 questions
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Questions? Get answers from Birchwood Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Value stay rooms are quiet noisy”
 of 5 bubbles ThisPandaTravels, 14 Nov 2016 | Read review
“Depends on whether you want to be near the lobby area, the conference center, the spa, or the Grill restaurant.”
 of 5 bubbles D2612CWgarym, 10 Nov 2016 | Read review
“Don't make any special request as you may get the opposite of what you'd asked for.”
 of 5 bubbles JJ503, 25 Sep 2016 | Read review
“choose a different hotel”
 of 5 bubbles AresQui, 15 Aug 2016 | Read review
“Some rooms are very close to the malls.”
 of 5 bubbles kilabox2000, 24 Jun 2016 | Read review
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