We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

890 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
See the most recent reviews
Showing 800: English reviews
Reviewed 7 March 2017

We were guests of friends who were staying at the hotel and looking forward to a great evening. Sadly it all fell apart. What can you say about a great venue with reasonably priced, ok food? Nothing bad right? NO! The service was nothing short of dreadful so everything else paled into insignificance. Not to be repeated.

 Report
Helpful?
Thank Sandra H
Gabrielle_Abrahams, Guest Relations Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Sandra H, Thank you for using this platform to reach out to us. As horrifying as your experience sounds myself and the Food & Beverage Manager Evan, would like to reach out to you personally so we can learn more about what transpired during your dinning experience with us. evan.weinberg@proteahotels.com We look forward to hearing from you. Regards, Sisanda...

Reviewed 7 March 2017

Great service, Great food. Would definitely go back to this place. Fine dining, even if it is just breakfast. The staff are very pleasant and the lounge areas are very classy N.B you have to try their milk shakes.

 Report
Helpful?
Thank Jordache M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Jordache M, We are world famous for our milkshakes and they are legendary if I may add that. Very curious to know which one out of the 36 flavors you enjoyed. I will be sure to share this with the TEAM so they can use this as a form of motivation so they can carry on being the stars...

Canada
Reviewed 6 March 2017

We stayed at Protea Ice & Fire for 2 nights. I have to say that I really enjoy this hotel: good service, courteous staff members; modern decor, comfortable room and excellent breakfast. Our room was on the first floor at the end of the hallway. It was nice and quiet. The room is mid size. The bed and pillows were...

 Report
Helpful?
Thank WorldTravellerSoon
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear NorthAmericaTravel, Thank you so much for your very kind words and for sharing your positive feedback of your experience with us. I have already sent this to my TEAM and congratulated them for making such a wonderful impact on your stay with us. We rarely take the time to acknowledge when the service delivery was outstanding. Therefore we are...

NJ
Reviewed 6 March 2017

This is a very nice hotel with great decor in a great location. It was within walking distance to a lot of restaurants and shopping centers. Also, within a short drive to more restaurants and shopping centers lol. I had no complaints. I would stay there again.

 Report
Helpful?
Thank Beatrice S
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Beatrice S, And we look forward to having you staying with us again. Thank you for the kind words and sharing your memorable stay us. I will be sure to share this with the rest of the TEAM! We look forward to welcoming you back soon. Regards, Gabrielle Marnewick General Manager Protea Hotel Fire & Ice! by Marriott® Melrose...

A TripAdvisor Member
Level Contributor
58 reviews
14 hotel reviews
9 helpful votes
Reviewed 6 March 2017 via mobile

Very unusual and interior designed hotel that makes the unusual work well. Good service and rooms that match the rest of the hotel. Conference facilities that are well serviced. Best part is probably the food and restaurant complex which has a great outdoor section. All in all a good choice to have a conference

 Report
Helpful?
Thank A TripAdvisor Member
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear valued GUEST, Thank you for the kind words. It is Fire & Ice! brand ambassadors like yourself that make it all worth it. Our hotels design is really unusual but loved by many. We are totally in love with the old Hollywood glamour era and that is evident when you enter the hotel and its conference venues. We look...

Reviewed 4 March 2017 via mobile

Omg, amazing hotel and rooms. Each door with a different celebrity. Very friendly and helpful staff. I loved the breakfast in the mornings and the all time favorite was the milkshake bar. Yum! Great seating area outside to enjoy the weather, nice pool area. This place has a little something for everyone.

 Report
Helpful?
Thank Lucio G
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Lucio G, Thank you for the wonderful review! We value your feedback and it is extremely rewarding to hear that we have exceeded your expectations. It is not just the brand that makes this property so awesome its the TEAM that has made your stay with us unforgettable and magical. This review will definitely initiate STAFF motivation and encourage...

New York City, New York
Reviewed 3 March 2017

The room colors are black, white, and gray with a carpet that had a design of red rose petals scattered on it. It was so unique! The rooms also had pictures of old film stars. The hotel was so modern, elegant, and unique! The breakfast buffet was delicious. There were many restaurants in the area to choose from.

 Report
Helpful?
Thank Tigerlily62
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Tigerlily62, 'Elegant and Unique' - Two words I know best describes us. Your feedback clearly echoes that our TEAM have done a great job in accommodating you on your stay with us. Both from rooms and restaurant perspective. Our TEAM is as committed as ever to provide each GUEST that walks through our doors with a memorable and magnificent...

Pietermaritzburg, South Africa
Reviewed 26 February 2017 via mobile

This was a stay of differences- on one hand some outstanding experiences and on the other some disappointing. Let's start with the pleasant- the welcome was good although the facilities were not explained at all to me. To be fair this could have been due to a group booking in at the time. The rooms are modern, different, but very...

 Report
Helpful?
Thank Brian M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Brian M, Thank you for your review and most importantly for being fair and stating both the unpleasant moments and pleasant once. Let me start off by extending our TEAMs sincerest of apologies for the number of shortfalls experienced during your stay with us. Our forever GUEST focused Front Desk TEAM are outstanding at their Fire & Ice! Welcome,...

Port Elizabeth, South Africa
Reviewed 25 February 2017 via mobile

Always good accommodation and good service. My room was clean and comfortable. Not too many frills and fancies but enough. Lovely bathroom. Good room service and a superb breakfast I felt the price was very fair as all hotel amenities are there

 Report
Helpful?
Thank 365giannad
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear 365giannad, Thank you for the wonderful review. I was delighted to share this with my TEAM and especially the wonderful commendation of our bathroom setup, as most of our GUESTS don't appreciate having the bathroom in the same room as your bedroom. I am thrilled you loved the concept. Your valued feedback really goes a long way and is...

Reviewed 25 February 2017 via mobile

Nice hotel beautiful environment,nice ambience and decor.Everything is nearby shopping are for those who love shopping woolworths is a walking distance.Great breakfast buffet inclusive of healthy foods lots of choices.

 Report
Helpful?
Thank jackline n
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Jackline n, Thank you for the review. Our Executive Chef with his skillful TEAM knows that a good breakfast is a good way to help start most mornings, and that's why they offer such a wide variety of breakfast eats suitable for all diets and GUEST preferences. Our biggest selling point has to be our location, Melrose Arch. So...

396 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (318)
Viewed
Hotel & Grounds (38)
Viewed
Family/Play Areas (5)
Viewed
Room/Suite (89)
Viewed
View from Room (6)
Viewed
Dining (46)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (17)
Viewed
Pool/Beach Area (9)
Viewed
Other (106)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (78)
Viewed
Room/Suite (24)
Viewed
Family/Play Areas (1)
Viewed
Dining (18)
Viewed
Hotel & Grounds (12)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (4)
Viewed
Other (15)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Johannesburg hotels
0.1 mi away
African Pride Melrose Arch Hotel
2.3 mi away
The Residence Boutique Hotel
The Residence Boutique Hotel
#1 of 68 in Johannesburg
696 reviews
2.0 mi away
Crowne Plaza Johannesburg - The Rosebank
Show Prices
Show Prices
Show Prices
1.8 mi away
Monarch Hotel
Monarch Hotel
#2 of 68 in Johannesburg
371 reviews
3.5 mi away
Four Seasons Hotel The Westcliff Johannesburg
2.3 mi away
Genesis All-Suite Hotel
Genesis All-Suite Hotel
#13 of 68 in Johannesburg
301 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: £71 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Marriott, Travelocity, Expedia, Agoda, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
18 questions
Ask a question
melbourne
Chesterfield, Missouri, United States
5 months ago
Chesterfield, Missouri, United States

See all questions (18)

Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are all confortable”
ancherienduplessis, 11 Apr 2017 | Read review
“We were in 3 and so we asked for a room that was interleading! Fabulous!!!”
SonZD, 10 Apr 2017 | Read review
“Request the complimentary romantic turn down service, nice special touch”
muhammeda527, 23 Mar 2017 | Read review
“Music was quick loud on the first floor. Get a room at the end of the hallway. It is more quiet.”
WorldTravellerSoon, 6 Mar 2017 | Read review
“room 551 on the fifth floor with good pool view.”
devonmax123, 3 Feb 2017 | Read review
5 of 5