We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

CancelonUS$207*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$240*
US$207*
Great Deal
US$238*
US$238*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

908 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
See the most recent reviews
Showing 817: English reviews
dubai
Reviewed 11 February 2015 via mobile

The decor at this hotel is so unique and stylish. The room is clean and the bed is comfy. The shower is right in the bedroom though so if you're sharing and what a bit of privacy forget it! The location is great and situated in the middle of shopping and restaurants The staff are super friendly There is no...

 Report
Helpful?
Thank stephiepepsi
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear stephiepepsi, Thank you for providing us with feedback on your most recent stay with us. The theme of the hotel is indeed inspired by the old Hollywood era; a splash of glamour is always needed. The rooms are uniquely designed and well maintained by our efficient STAFF, the design may not adhere to all our GUESTS however if you...

Reviewed 1 February 2015

I always enjoy returning to the Melrose Arch "Fire & Ice" when on business in Johannesburg; a great, friendly ambience; well-appointed rooms and good facilities (e.g. swimming pool); great for relaxing after a day of work. Excellent buffet breakfast selection in the morning; very friendly and helpful staff really make this a great start to the day! Proximity to shopping...

 Report
Helpful?
Thank George T
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear George T, Wow, thank you so much for the above excellent review, it is highly appreciated! We appreciate your fantastic compliments of our hotel, it is certainly a great place to relax after a long business day. As you are aware of, we strive to serve the best breakfast in Jozi. We are on a drive to update our...

Johannesburg, South Africa
Reviewed 29 January 2015 via mobile

Milkshakes milkshake milkshakes. I've come to the fire and ice restaurant a few times now and I genuinely love it. It's a classy place that services decent food and drinks in an environment that is both trendy and upmarket. It is the restaurant for the hotel which comes with a few guests in costumes (restaurant is near the pool). However...

 Report
Helpful?
Thank John_Golding
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear John_Golding, Thank you for taking the time to review our hotel. We appreciate such fabulous compliments in regards to our ‘Awesome Restaurant’ and delicious gourmet milkshakes, our TEAM both behind the bar and in the kitchen have exceptional work ethic which results in the most delicious meals and drinks being made. Our milkshake bar is known amongst many as...

Johannesburg, South Africa
Reviewed 27 January 2015

We went to the hotel restaurant for a friend's birthday dinner on a Saturday night. The place was not busy. Our waitress Priscilla was serving a table of about 12. If the reason for her terrible and lack of customer service was because she was overloaded then I encourage her manager to do something about that. When we got there...

 Report
Helpful?
Thank Mamodise M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Mamodise M, Many thanks for your honest and detailed feedback. Naturally we are most concerned by such a review and cannot accept any lapses in service, especially when one of our best are mentioned. We get inundated with many positive comments especially about Pricilla. Solly was most humbled by your feedback – we thank you for this. Please rest...

Johannesburg, South Africa
Reviewed 25 January 2015

This place is very funky and is quite new. Fact is the decor is getting dated and might need a change but it certainly does tackle the senses and awaken your imagination. They have tried everything to make ever part of your stay an experience and enjoyable. From the toilets to the funky chairs, room decor and the open spaces....

 Report
Helpful?
Thank Grennie47
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Grennie47, Thank you for sharing your fabulous review. The design of our establishment is inspired by the old Hollywood Glamour with a unique modern and funky kink, we are bold, slick and sexy, a fundamental attraction to the minds of today. We have an extremely talented TEAM that is always ready and willing to make the GUESTS experience one...

Reviewed 24 January 2015

Went to the hotel for a friends birthday celebration The waiter was overwhelmingly rude. We waited 2 hours just for the starters which were so dry and tasteless. Was really expecting better for such a high profile and expensive hotel. Disapppointing

 Report
Helpful?
Thank Angela N
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Angela, Thank you for taking the time to write a review about your recent experience at the hotel. I am rather appalled to hear of the service that you received at our restaurant, I assure you that this is not how our establishment operates and with this new found information, I will most definitely deal with the parties concerned...

Reviewed 20 January 2015 via mobile

Beyond the good rooms and facilities, the service is very very good! Good team, always available and smiling! And the manager recognized me after 2 years from the last visit!! Small satisfaction for a traveller!

 Report
Helpful?
Thank Andrea T
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Andrea T, Thank you for the ‘Eccellente’ review, what a pleasure! From a design point of view, our rooms have been decorated in such a way to create comfort and space which goes hand in hand with the modern nuances of today’s trends. Our TEAM prides themselves on delivering the best GUEST service, therefore always ensuring that we are...

Hout Bay, South Africa
Reviewed 20 January 2015 via mobile

This busy hotel is right in the heart of the Melrose Arch complex and close to Wanderes cricket stadium . On arrival we had a quick painless check in with friendly staff and hotel facilities where explained and internet vouchers handed out . Internet is un limited . On a Saturday the hotel has a guest DJ and this seems...

 Report
Helpful?
Thank JohnFinchPhotography
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear JohnFinchPhotography, Thank you for the exceptional review; it was a pleasure to read. We are located within the Melrose Arch Precinct which can be characterized as a city within a city as it boasts of a large array of stores within a walking distance. Our front desk TEAM is indeed full of life and always ready to assist with...

Dubai, United Arab Emirates
Reviewed 15 January 2015

Very impressed with the smart and chic interior designing. The paintings, the lighting, the background music all fit in. Comfortable bed, window and curtains block all noise and light for a good sleep. The room size may be smaller than the average. The staff are friendly and helpful. Hats off to the chefs at the restaurant. I had the salmon...

 Report
Helpful?
Thank Korerima
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Korerima, Thank you for providing us with feedback on your recent stay with us. The Fire and Ice! hotel is quirky in a modern Hollywood fashion, captivating the attention of our much valued patrons. A furniture piece from our hotel could definitely be part of any home collection, your own little Hollywood. The rooms have been equipped with the...

Cary, North Carolina
Reviewed 15 January 2015 via mobile

This is a very nice hotel in a safe location in Johannesburg. Lots of restaurants and shops in walking distance inside the gated Melrose Arch area. The Travel desk also is great for arranging a car to take you anywhere in the area if you need to leave Melrose Arch area. However, the shower placement right in the room instead...

 Report
Helpful?
Thank NC_mQk
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear NC_mQk, Thank you for providing us with feedback on your most recent stay with us. The Melrose Arch precinct is a unique classy shopping location which an assortment of restaurants and stores pertaining to a large platform of tastes. The travel desk at our hotel is well equipped with the necessary information of what to do in Jozi’, definitely...

396 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (318)
Viewed
Hotel & Grounds (38)
Viewed
Family/Play Areas (5)
Viewed
Room/Suite (89)
Viewed
View from Room (6)
Viewed
Dining (46)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (17)
Viewed
Pool/Beach Area (9)
Viewed
Other (106)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (78)
Viewed
Room/Suite (24)
Viewed
Family/Play Areas (1)
Viewed
Dining (18)
Viewed
Hotel & Grounds (12)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (4)
Viewed
Other (15)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Johannesburg hotels
0.1 mi away
African Pride Melrose Arch Hotel
2.3 mi away
The Residence Boutique Hotel
The Residence Boutique Hotel
#1 of 68 in Johannesburg
710 reviews
2.0 mi away
Crowne Plaza Johannesburg - The Rosebank
Show Prices
Show Prices
Show Prices
1.8 mi away
Monarch Hotel
Monarch Hotel
#2 of 68 in Johannesburg
385 reviews
3.5 mi away
Four Seasons Hotel The Westcliff Johannesburg
2.3 mi away
Genesis All-Suite Hotel
Genesis All-Suite Hotel
#12 of 68 in Johannesburg
309 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: £88 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Hotwire, Travelocity, Agoda, Marriott, Cancelon, Cheap Tickets, Priceline, TripOnline SA, getaroom.com, HotelQuickly and Hotel.de so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#10 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
18 questions
Ask a question
melbourne
Chesterfield, Missouri, United States
6 months ago
Chesterfield, Missouri, United States

See all questions (18)

Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Personal preference is rooms on the Higher floors.”
Makhetho, 18 May 2017 | Read review
“Avoid 1st floor if possible at weekends.”
LittleRedBaron, 16 May 2017 | Read review
“Make reservation for dinning in during weekends, it gets crowded!”
YuryraG, 14 May 2017 | Read review
“I did not have a chance to pick, but my room was in the front of the hotel.”
Flipf, 24 Apr 2017 | Read review
“Rooms are all confortable”
ancherienduplessis, 11 Apr 2017 | Read review
5 of 5
Cancelon
US$207* /night
View Deal
Hotwire.comUS$238
Expedia.comUS$238
PricelineUS$240
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates