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The Maslow

904 reviews
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Traveller (329)
Room & Suite (75)
Dining (37)
Overview
  • Excellent50%
  • Very good36%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“africology spa”(27 reviews)
“lacuna bistro”(11 reviews)
“shuttle service”(35 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (904)Write a Review
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All reviewsafricology spalacuna bistroshuttle serviceroom servicebusiness hotelbeautiful hotelrooms are modernnelson mandela squarefree shuttlebusiness tripconcierge deskcoffee machinesouth africasandton citythe hotel offersexcellent breakfastgautrain station
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211 - 215 of 747 reviews
Reviewed 28 May 2016 via mobile

I stayed at the hotel for a conference that I attended there. The room was really comfortable. The breakfast was absolutely superb, more than enough choice. The rest of the menu throughout the day was fairly basic though. The porters, reception and concierge were all...More

Thank Trev3
Response from Siya_Msuthu, Customer Relations Executive at The MaslowResponded 30 May 2016

Dear Valued Guest, Thank you for your feedback. We are so happy to hear that you enjoyed your stay with us and our staff have delivered a great service , and we look forward to welcoming you back to the Maslow hotel in the near...More

Reviewed 26 May 2016

Arrived at the hotel from the USA at 0930. At check in, we were told that check in time is 1500 and the FD Agent proceeded with an attitude of control. We requested notification once the room was available. Went to the restaurant to have...More

Thank Brenda S
Response from Siya_Msuthu, Customer Relations Executive at The MaslowResponded 27 May 2016

Dear Valued Guest Thank you so much for taking time and share this feedback with us. We are sorry you felt let down by our service on this occasion. We understand your frustration and we promise to address the matter further and improve our service...More

Reviewed 26 May 2016

Spent seven nights at the Maslow for work and it was pretty good, the room was fine although facing the main road so it could get a bit noisy, it didn't help that the window wouldn't properly seal but the room was still quite nice....More

Thank Rohan S
Response from Siya_Msuthu, Customer Relations Executive at The MaslowResponded 15 June 2016

Dear Valued Guest, Thank you so much for your review . We are pleased to hear that you have enjoyed your 7 night stay at The Maslow hotel as well as the service from the Restaurant. Our IT team is working so hard on resolving...More

Reviewed 22 May 2016 via mobile

love it! everything was perfect! good service they helped us with all our transfers and questions ... nice room.. we enjoyed a very good and big breakfast. dontgorget to book airport transfers with your hotel because cars outside airport cost the double! this hotel offers...More

Thank Pamela B
Response from melany_vaughan, Customer Relations Executive at The MaslowResponded 23 May 2016

Dear Valued Guest, Thank you for your feedback from your recent stay with us at the Maslow hotel. We are so pleased to hear that you loved your time with us, and we hope that you will be back to join us again in the...More

Reviewed 19 May 2016 via mobile

I stay here for business purposes every now and then. The reception is well staffed and friendly. The rooms are big and modern. Unfortunately the windows of the rooms facing the street are not very well sealed. Maybe you have to go for some ear-plugs....More

Thank Viajanos
Response from melany_vaughan, Customer Relations Executive at The MaslowResponded 20 May 2016

Dear Valued Guest, Thank you for your feedback, both positive and constructive. We are happy to hear that you felt the reception staff were friendly, and that you enjoyed your room, but we take your points on board regarding the windows, and the breakfast offering....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$140 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Sandton
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$140 - US$278 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Sandton
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (329)
Room & Suite (75)
Dining (37)
Pool & Beach (21)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
Ask a question
Dascha_Morphine
23 May 2017|
AnswerShow all 6 answers
Response from Lilia K | Reviewed this property |
Airport shuttle (Maslow uses its luxury branded cars) is for FREE within 3 km around the hotel! Contact them to pick you in time please.
0
Votes
Iansky
15 December 2016|
AnswerShow all 5 answers
Response from Andrea H | Reviewed this property |
They do have a shuttle service though check with hotel for distance that is complimentary. We didn't walk anywhere though the Mandela mall was very close. Just as a precaution as there weren't many people on the streets at... More
1
Vote
sandymargetts
5 October 2016|
Answer
Response from TEBELLO P | Reviewed this property |
Hi there, I find the rooms quite comfortable even the ones close to the lift. Maybe 5 - 10 rooms away from the lift , facing the garden instead of the hotel front. The corridors are long so you don't want to walk far to get... More
0
Votes
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123
Room Tips
"For a late check in make sure you have written confirmation back from the hotel not just in your booking."
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"Avoid room near the elevators. The sound of the elevator doors opening and closing is very disturbing at night"
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"Higher floor overlooking the pool was nice"
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"Corner rooms are large and sunny. Have a balcony where you can enjoy a sundowner. Great when you are on a..."
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