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Protea Hotel by Marriott Hilton

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216 Reviews from our TripAdvisor Community

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Showing 211: English reviews
Oxford, United Kingdom
Reviewed 5 days ago NEW

The room was fairly comfortable and clean and neat (the toilet roll holder was hanging by a thread, though), and had everything it said on the tin. The restaurant was something out of Fawlty Towers. There surely couldn't have been a chef in attendance on the day (Christmas Day!) so they probably got the parking attendant to cook the meals....

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Helpful?
Thank Ian220451
Heather P, General Manager at Protea Hotel by Marriott Hilton, responded to this review

Dear Ian220451, We have requested your email address via the Tripadvisor inbox to further investigate what went wrong. Kind regards Heather Poulsen General Manager

Greater Johannesburg, South Africa
Reviewed 5 days ago NEW

Room : comfortable beds *****.Cleanliness ****. Pool *** needs renovation but it was clean . Attitude of reception staff :***** exceptionally friendly and went out of their way to help , fetch pool towels .All done with a gracious smile .It was like visiting family , the staff were lovely and a real credit to the Protea brand . Breakfast...

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Helpful?
Thank lily1990
Management response:

Good Day Lily Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your reviews and comments mean the world to us. It is so heartwarming to know that you and your family had a wonderful stay with us. It is always our aim to ensure that our GUESTS, especially YOU receive the best service possible. I...

South Africa
Reviewed 1 week ago NEW

Such a mix of good and bad, its hard to review. Firstly, the staff were very friendly and tried their best to be helpful but lack training. We didn't want to eat in the hotel because the dining room was deserted.The front desk staff could not recommend a single restaurant in Hilton. Surely, this should be part of their training....

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Helpful?
Thank lad123
Management response:

Good Day LAD123 Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your comments and reviews are of utmost importance to us. I have passed your comments about the Front Office Staff to their manager. It is truly unacceptable that they could not point you in the right direction. It is part of their training to...

Reviewed 1 week ago

We stayed at the hotel as part of our honeymoon. We booked a normal double room and were upgraded to a suite when we arrived. The room was beautiful and also decorated with roses, food and champagne. Excellent service and friendly staff. Great hotel!

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Helpful?
Thank Rudi S
Management response:

Good Day RUDI Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your reviews and comments are extremely important to us. It is so heartwarming to know that you and your spouse enjoyed your Honeymoon stay with us. I will pass on the amazing regards to our STAFF as it is such an encouragement to us...

Reviewed 2 weeks ago

A beautiful hotel in beautiful surroundings! The staff helpful and friendly. Service excellent. Good food.(in general not about this hotel only:why would any breakfast cost R185.00,plain fish and chips R145.00?food prices so exorbitant to discourage anyone.can anyone explain this?all the prepared food wasted!!)this hotel offer "cheaper options". I recommend this hotel to all travellers as a basis to explore the...

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Helpful?
Thank Paul R
Management response:

Good Day PAUL, Thank you for taking the time to respond to our GUEST Satisfaction Survey. Your opinion and comments are so important to us. We are so happy to know that your stay at the Hotel was magical. It is our aim to ensure that our GUESTs are always happy, especially YOU. We hope that you will travel our...

Reviewed 2 weeks ago via mobile

Awesome staff. Great place to stay. Barman was friendly. Drinks were cold and they had decent gin. Rooms were comfortable. Shower and bath in rooms.Aircon was silent and very effective.Lovely pool area and lobby.Gorgeous collection of orchids created a very classy feel at reception.All in all, a very pleasant experience.

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Helpful?
Thank Eduard I
Management response:

Dear Eduard, Thank you for sharing your experience at the Protea Hotel Hilton through the Guest Satisfaction Survey. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will definitely share the wonderful...

Atlanta, Georgia
Reviewed 3 weeks ago

We usually spend a few nights here around Christmas visiting family in the area. Overall this hotel is pretty comfortable, staff are friendly and the location right next to the highway is good. They don't have an elevator so traveling with luggage can be a little difficult if you're on the second or third floor and no porters are available....

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Thank ZAcouple_in_Atlanta
Management response:

Good Day ZAcouple_in_Atlanta Thank you for taking the time to respond to our GUEST satisfaction survey. Wow, this is an amazing rating of our hotel. It is so heartwarming to know that you and your family had a great stay. I'm also glad that you enjoyed the snack in your room. However, I do apologise for there not being a...

Ermelo
Reviewed 3 weeks ago

What a wonderfull surprise we had when we visit the Protea Hilton Hotel in Pietermaritzburg the passed week. We’ve been to a couple of Protea Hotels over the years, including the newly built Protea Fire and Ice in Menlyn Pretoria. The Protea Hilton is by far the best Protea Hotel we’ve ever stayed in. I want to thank and congratulate...

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Helpful?
Thank Hofftri
Management response:

Dear Dr. Van Zyl, Thank you for sharing your experience at the Protea Hotel Hilton through the Guest Satisfaction Survey. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will definitely share...

Pretoria, South Africa
Reviewed 5 weeks ago

This hotel is a hidden gem. From the well thought out décor, to the excellent restaurant it's definitely a MUST if you are in the area. I don't know how often one would be in the area... The hotel is neat and very clean, the staff are very professional and helpful and the food...oh the food. Absolutely divine. The usual...

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Helpful?
Thank DopeyMo
Management response:

Dear Valued GUEST, Thank you for sharing your experience at the Protea Hotel Hilton through the Guest Satisfaction Survey. As a VALUED GUEST, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will definitely share the...

Reviewed 19 December 2016 via mobile

It's a very nice hotel however as we had gifted the stay it was a problem to pay with a credit card and we had to eventually hand the card and pin to the bridal couple to enable payment. The poor couple arrived late at night to no cold water in their room and had to cool the hot water...

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Helpful?
Thank Sally E

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more   less 

Additional Information about Protea Hotel by Marriott Hilton

Address: 1 Hilton Avenue,, Pietermaritzburg 3245, South Africa (Formerly Protea Hotel Hilton)
Region: South Africa > KwaZulu-Natal > Pietermaritzburg
Price Range: £58 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Hilton 4*
Number of rooms: 97
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Hilton staff and other travellers.
1 question
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Kwadendamme, The Netherlands

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Questions? Get answers from Protea Hotel by Marriott Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wifi is not great and they offer only a few megabytes for free. Not much at all. Take your own dongle.”
 of 5 bubbles Ian220451, 18 Jan 2017 | Read review
“There are no elevators so if you have a problem with that ask for a room close to the lobby.”
 of 5 bubbles lad123, 16 Jan 2017 | Read review
“A room in the newer section”
 of 5 bubbles paulrO306QC, 7 Jan 2017 | Read review
“Our room was on the side of the pool and i loved the view”
 of 5 bubbles 967kamol, 7 Dec 2016 | Read review
“The wing away from the pub is naturally quieter.”
 of 5 bubbles 357historian, 4 Dec 2016 | Read review
5 of 5
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