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Aha Royal Palm

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Aha Royal Palm
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224 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Reviewed 6 days ago NEW

From the moment the taxi dropped me off. The staff were simply wonderful, from reception, the porter, the staff in the restaurant, housekeeping etc. The rooms are a tad tired and the carpets could do with a freshen up. The space in the rooms is great in fact huge with a large balcony. Breakfasts are superb and nothing is too...

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Helpful?
Thank secreyme1
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and are glad that you enjoyed your stay with us as well as your dining at DISH. We are currently underway with our refurbishment which is due to be completed in March. We are sure that you will enjoy the refurbished room on...

Pretoria
Reviewed 1 week ago NEW

Pleasantly placed within walking distance of the Gateway mall. Everything you need is right at your step. Staff at the Royal Palm is always friendly and helpful, even the ladies who does the housekeeping is mote than willing to assist.

Review collected in partnership with this hotel
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Thank 114winstonw
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and are so glad that you enjoyed your stay with us. We look forward to welcoming you back to the Royal Palm Hotel. Yours in Hospitality, The Royal Palm Hotel Management Team

Johannesburg, South Africa
Reviewed 1 week ago

great location and value for money. We loved the breakfast spread. Pity they don't have a pool on property or a shuttle to the nearest beach. Lovely place if you want to shop and sleep in most of the time

Review collected in partnership with this hotel
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Thank siphosethun2017
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and are glad that you enjoyed your stay with us. We look forward to welcoming you back to our hotel. Yours in Hospitality, The Royal Palm Hotel Management Team

Johannesburg, South Africa
Reviewed 2 weeks ago

Everything was great at this hotel, until we sat down to breakfast. The service and running of the breakfast room was absolutely ridiculous. Daily, people were complaining profusely, as the servers, waiters, and management overseeing breakfast was completely non existent. We would wait for our eggs for 40+ minutes, and after asking for it a couple of times the wrong...

Review collected in partnership with this hotel
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Thank pieterjohanl
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We value and appreciate your comments. Please accept our deepest and sincerest apologies regarding the service you received at breakfast. We have experienced challenges with regards to this and are currently implementing measures to improve on it. We do hope to welcome you back to the Royal...

Reviewed 2 weeks ago via mobile

Nice hotel. Lacks cleanliness and maintenance to an extent. Facilities are good. Breakfast service is poor. Staff bring food very late and forget most of what was ordered. General staff are friendly. Bathrooms are not too clean.

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Helpful?
Thank Bilal S
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. Please accept our sincerest apologies for the inconveniences experienced during your stay with us. We value your input and our management teams are addressing the issues mentioned, accordingly. We have experienced challenges with regards to breakfast and are in the process of implementing measures to improve on...

Reviewed 3 weeks ago via mobile

Always great to stay at this hotel. Service is always exceptional. Very busy but all out requests were handled. Room was great and also love the fact that you can access your room without going into a lobby area. Great place

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Thank Muhammad M
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your positive comments and are glad that you had a great stay with us, once again. Thank you for your continued support. We are certainly looking forward to welcoming you back to the Royal Palm Hotel. Yours in Hospitality, The Royal Palm Hotel Management Team

Reviewed 3 weeks ago

This is the 4th time (Dec 2016) we have stayed at the Royal Palm and it is by far our favourite hotel in Durban, the location is superb being less than 4 minutes walk into the Gateway Mall with all it's facilities. There is a great selection of rooms (our favourite being the junior suite), though they do also have...

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Thank Marcus H
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your comments and are glad that you enjoyed your stay with us once again. Our refurbishment is due to be completed in March and we are sure that you will enjoy the refurbished room on your next stay with us. We would also like to...

Reviewed 3 weeks ago via mobile

The hotel is beautiful and clean. It is situated at the right place. The view is amazing. My whole family love this place. We will always book at Royal Palm Hotel. We have found ourselves a perfect holiday home.

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Thank Nozuko M
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We appreciate your positive comments and are so glad that you enjoyed your stay with us. We are certainly looking forward to welcoming you back to the Royal Palm Hotel. Yours in Hospitality, The Royal Palm Hotel Management Team

Johannesburg, South Africa
Reviewed 4 weeks ago

The worst and terrible hotel we have ever been to. No hospitality at all. No customer (guest) service at all. You have to find your way around the hotel on your own. The noise pollution in and around the hotel is unbearable. Don't ever take your family to this hotel, it is a horrendous place to be at. This hotel...

Review collected in partnership with this hotel
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2Thank Vusi Eric S
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. Please accept our sincerest apologies for the inconveniences experienced during your stay with us. We value your input and assure you that we take your comments seriously and our management team are addressing these issues accordingly. We are sorry that your stay with us was disappointing and...

Johannesburg, South Africa
Reviewed 4 weeks ago

he location with access to shopping centers, entertainment and airport is excellent. The room (Junior Studio) was spacious, clean and comfortable, I really enjoyed my stay. I would have rated the Royal Palm 5 stars if only there was more privacy between the bedroom and bathroom, however the entire bedroom area (which includes the bath and shower) can be enclosed...

Review collected in partnership with this hotel
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Thank Jayrais
AHARoyalPalm, Management at Aha Royal Palm, responded to this review

Dear Valued Guest Thank you for taking the time to review our hotel. We are delighted that you had a comfortable stay with us. We appreciated your positive comments and your suggestions. We look forward to welcoming you back to the Royal Palm Hotel. We would like to wish you all the best for the Festive Season and a very...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated just 20 minutes from King Shaka International Airport and in close proximity to the La Lucia Ridge office estates, the Umhlanga village and the Umhlanga beachfront, Aha Royal Palm is an ideal location for both business and recreational travel. The Aha Cities Royal Palm Hotel offers a selection of stylish accommodation, from junior suites to studio and 2 bedroom apartments, through to 2 and three bedroom penthouses. All rooms and suites feature numerous facilities and state of the art technology. ... more   less 

Additional Information about Aha Royal Palm

Address: 08 Palm Boulevard | New Town Centre, Umhlanga Ridge, Umhlanga Rocks 4319, South Africa (Formerly Three Cities Royal Palm)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: £66 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Aha Royal Palm 4*
Number of rooms: 94
Reservation Options:
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Hotel Style:
#4 Spa Hotel in Umhlanga Rocks
#7 Luxury Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from Aha Royal Palm staff and other travellers.
3 questions
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Questions? Get answers from Aha Royal Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for either a corner suite or one on the upper level.”
 of 5 bubbles 114winstonw, 15 Jan 2017 | Read review
“The higher the floor the better”
 of 5 bubbles siphosethun2017, 10 Jan 2017 | Read review
“Go for a junior suite if budget will allow, also upper floors appear to have bigger balconies”
 of 5 bubbles marcush702, 30 Dec 2016 | Read review
“Sound-proof the rooms. Keep the basic glassware and bottles of water for the guests. Give enough information (orientation) to your guest. Provide all the amenities that you have published on your website, don't lie. Monitor your guests that are driving through your parking lot or walking through the door and offer them an assistance, especially with their luggage.”
 of 5 bubbles vusierics, 22 Dec 2016 | Read review
“If the aircon vent (and cold air) is directed on to the bed, request maintenance to change the direction of the vent. It's so much more comfortable to sleep when the cold air is not being blown directly into your face.”
 of 5 bubbles Jayrais, 19 Dec 2016 | Read review
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