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Shangri-La Country Hotel & Spa

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Traveller (483)
Dining (96)
Room & Suite (69)
Overview
  • Excellent59%
  • Very good23%
  • Average11%
  • Poor3%
  • Terrible4%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
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Reviews (348)
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17
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194
80
39
12
17
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All reviewsfamily roomgardens are beautifulcouples retreatmanager on dutyfeel at homefriends and familymain buildinga wonderful stayattention to detailalfredweekendspachefwaitersrondavelweddingteam
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51 - 55 of 342 reviews
Reviewed 14 March 2017

Decor from receiption to the bar to the breakfast area was out of the world,like it a lot.the location and garden is beautiful it's just a place to chill.we stayed in a rondavel it is just a basic room to sleep in and ok.the only...More

Thank J9889PIguestg
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded 16 March 2017

Thank you for writing about your experience at Shangri-La. We're very proud of Peter and his excellent service. We'll be sure to congratulate him for his superb customer care and with that keeping up the standards of our hotel. We will be upgrading our bathrooms...More

Reviewed 13 March 2017

The place looks really nice on the internet but the experience was not pleasant for a 4 star place.Check in took 50 minutes and the staff was rude and did not have any information regarding the history of the place. There was no room service...More

Thank Sash S
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded 16 March 2017

We're very sorry to hear about your experience Sash S. Kindly send us more information on your time at Shangri-La by e-mailing shangrila@southofafrica.com. We'll gladly investigate this and have our management team get in touch with you.

Reviewed 22 February 2017

We arranged for early check in and we were met by a kind lady. But later when we were looking for someone to help us for lunch - no one was around... Our room was lovely but the bathroom was old and cramped and FILLED...More

1  Thank Lisl B
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded 6 March 2017

Thank you for your review Lisl B. We're sorry to hear about your experience and have sent your feedback to our management to investigate the matter further.

Reviewed 12 February 2017 via mobile

We stopped for lunch having seeing the signs on the main road. After waiting for 10 minutes for someone to serve us with drinks, we had to go and ask at Reception for service. We informed to waiter if it was possible for a quick...More

2  Thank Anna W
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded 14 February 2017

We're sorry to hear about your experience Anna W. We take great pride in our offering and gladly invite you to get in touch with our Guest Relations Department via e-mail so that we may further investigate the matter. Please e-mail us at shangrila@southofafrica.com.

Reviewed 7 February 2017

We have been to Shangri-La a few times in the last year, it was also the place where our "Happily ever after" started! We always receive the best treatment from every single person that works there, always going out of their way to make sure...More

Thank BBeukes
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded 14 February 2017

We love hearing what our guests think of Shangri-La. Thank you for taking the time to write about your time spent in paradise. We can't wait to welcome you back home again.

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Tennis Court
Details
Price range
US$48 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$48 - US$78 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (483)
Dining (96)
Room & Suite (69)
Pool & Beach (29)
Business Centre & Event Rooms (13)
Family and Play Areas (5)
Questions & Answers
Ask a question
Lescha S
11 October 2017|
Answer
Response from South_Of_Africa_HQ | Property representative |
Hello, you can find our spa menu on our website in the spa section. Alternatively, give us a call and provide us with your email address and we will send it to you.
0
Votes
Noma P
30 April 2017|
Answer
Response from South_Of_Africa_HQ | Property representative |
Hi Noma, you can call the spa by dialling our advertised number 0147181600. The spa is open daily. Our rooms sleep 2 guests. We have select bedrooms with Twin beds. We also have Family Rooms that sleep 3 guests. Please visit... More
1
Vote
Cally P
15 March 2017|
AnswerShow all 3 answers
Response from South_Of_Africa_HQ | Property representative |
Hi Cally P, there is no formal dress code for dinner at night, but we do recommend that guests dress smart casual when dining in the Heritage Restaurant. Our Bellows Restaurant, which also caters breakfast and lunch, is more... More
0
Votes
Room Tips
"Definitely don't take any of the rooms in the 20's. Located down the hill below reception."
Read review
"thatched and deluxe rooms are nice"
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"At the back where the rooms looks like you're at a hostel. The ones facing the tennis court."
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"Thached randavel rooms are unique and smart"
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