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Fountains Hotel

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Fountains Hotel
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474 Reviews from our TripAdvisor Community

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Showing 359: English reviews
Elancourt
Reviewed yesterday NEW

I spent about ten days in this hotel, my wife being hospitalized in Cape Town, the management and the staff my particularly well handled. The service, the rooms and the food are excellent. I strongly recommend this hotel very well placed in Cape Town, in city center and near the Waterfront. Martine et Jean-Paul Migeon

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Helpful?
Thank JPetMElancourt
Cape Town
Reviewed 1 week ago

Their breakfast is terrible and need real improvement perhaps include cappuccino as part of breakfast cause their coffee is bad. Cockroaches in the rooms. Dirty surfaces, hazardous parking, they must treat humans equally.

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Helpful?
Thank liziwed
FountainsGM, Sales and Marketing coordinator at Fountains Hotel, responded to this review

Dear liziwed Thank you for bringing these concerns to our attention. It is unfortunate that you had a less favorable experience during your stay. I can assure you that your concerns have been taken to heart and corrective measures have been actioned. I trust that you accept our sincerest apologies for the inconvenience caused and I can assure you this...

Durban, South Africa
Reviewed 1 week ago

The hotel was excellent, rooms were clean and the food was supper delicious ,keep up the good work chef.I will definately use the hotel on my next visit to capetown.even the porter was very helpful with my lagguges.

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Helpful?
Thank 566nnm
FountainsGM, Sales and Marketing coordinator at Fountains Hotel, responded to this review

dear 566nnm Thank you for this well rounded review. I will be sure to share this review with our staff. I do agree that our chef Queen is a master of her craft and she will be thrilled to hear you enjoyed her food so much. We can’t wait to welcome you back to the Fountains Hotel. Kind Regards Chane...

Reviewed 1 week ago

I had got a decent deal for this hotel via Agoda and did not have much expectation. But to my surprise the hotel was really good, rooms are bit small but then I did not spend much time in the room. Food variery is limited as they mostly serve buffet. Good wine collection.

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Helpful?
Thank kashj856
FountainsGM, Sales and Marketing coordinator at Fountains Hotel, responded to this review

Dear kashj856 Thank you for the review, at the Fountains Hotel we are always striving to improve our guest experience and reviews like yours make it possible. The Fountains Hotel is definitely in the ideal location for any traveler to explore the best Cape Town has to offer. I do agree that our wine collection is very satisfactory and I...

Delhi
Reviewed 3 weeks ago

The rooms were good. services were goo too. The staff was very helpful. weather played spoilsport for adventure trips and look around in November. Location is great with CTICC and city center and waterfront all being at walking distances.

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Helpful?
Thank 477nayyarr
FountainsGM, Sales and Marketing coordinator at Fountains Hotel, responded to this review

Dear 477nayyarr We greatly appreciate you taking the time to write us a review. Your kind words will be shared with the staff for their motivation and consideration. I am sorry that the weather put a damper on some of your plans, but we do hope that you enjoyed some of the many indoor activities in and around Cape Town....

Cape Town, South Africa
Reviewed 3 weeks ago

it is a good budgeted hotel in the centre of the city.... easily accessible by various vehicles... the food menu is however very limited if you do not take buffet which is decent in taste but bit expensive....

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Helpful?
Thank 972jamie
FountainsGM, Sales and Marketing coordinator at Fountains Hotel, responded to this review

Dear 972jamie Thank you for writing us a review. We welcome any feedback as we are always looking for ways that we can better our guest’s experiences. I do agree that the Fountains Hotel is perfectly located for any urban traveler. We hope to see you upon your next visit to Cape Town. Kind Regards Chane Achterbergh Sales and Marketing...

Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

I was at this hotel for one night and i have no complains or whatsoever.The service was excellent starting from the reception to the restaurant. My room was clean and the room service was excellent. The wifi connection was very fast. i also like the location,closer to different attractions.

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Helpful?
Thank silindilec
FountainsGM, Sales and Marketing coordinator at Fountains Hotel, responded to this review

Dear silindilec Thank you for taking the time to write us a review. Your kind words will be shared with the staff for their motivation and consideration. I do agree that our free WIFI is definitely on of the many amazing features the Fountains Hotel has to offer. We hope to see you upon your next visits to Cape Town....

Durban, South Africa
Reviewed 4 weeks ago

The housekeeping to the room was very poor and the staff not sufficiently trained. We had no top sheet on the beds and when we asked for one it was dumped on the bed and not made up onto the beds. The duvet inner which we removed from the duvet cover to use as a top sheet was not put...

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Helpful?
Thank disappointed953
FountainsGM, Sales and Marketing coordinator at Fountains Hotel, responded to this review

Dear disappointed953 Thank you for your review and bringing your concerns to my attention. We value all feedback received from our guests, as we continually strive to not only improve our level of service, but our product offered as well. Could you please contact me at gm@fountainshotel.co.za, as I would like to do a thorough investigation into this matter? This...

The Hague, The Netherlands
Reviewed 1 November 2016 via mobile

We enjoyed our stay at the Fountains. It has a great view on Tablemountain and the roundabout with the fountain. Breakfast is great with cereals,porridge, eggs a la minute,fresh fruits and breads and a smile from the staff...also at 7 on sunday morning. Too bad the pool was out of order the whole period we stayed. Nearby is the trainstation,...

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Helpful?
Thank PetraSuzan
caserta
Reviewed 27 October 2016 via mobile

I stayed at this hotel for a few days on holidays. Nice hotel, very busy. Didn't like the inattentive and skimped approach of the reception staff, I kindly asked them to extend my stay then I was told that they'd be fully booked for that period but they'll be pleased to let me know as soon as possible or just...

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Helpful?
Thank JaRzYnKa123
FountainsGM, Sales and Marketing coordinator at Fountains Hotel, responded to this review

Dear JaRzYnKa123 Thank you for bringing these concerns to our attention. It is unfortunate that you had a less favorable experience during your stay. I can assure you that your concerns have been taken to heart and corrective measures have been actioned. I can assure you this is not the level of service we pride ourselves on. Should you have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Located in downtown Cape Town, within walking distance of the city’s many attractions, the Fountains Hotel offers all the services and facilities you would expect from an inner-city hotel. A gym, pool, bar, buffet restaurant with a terrace and the friendliest staff in town, all contribute to make the Fountains Hotel a luxury home away from home. Do make use of our FREE internet of 100MB daily.The City of Cape Town boasts a wide range of attractions. These include three World Heritage Sites, a diverse mix of cultural, historical and heritage sites, outdoor and leisure activities, entertainment, nature and environment, and of course, luxury wining and dining.But when all the exploration, sight-seeing and shopping have worn you out, the Fountains Hotel will accept you with open arms. The reception at the hotel is a welcoming space, furnished with couches to create a relaxation area. Those who would like to keep an eye on the work side of things, can turn to the hotel’sbusiness centre.Friendly and knowledgeable staff offer a full concierge service and can refer guests to the tourism centre, which is also located in the lobby. This centre is equipped with flyers and information about all the popular tours and destinations in and around Cape Town. The multi-lingual staff can also help with any bookings that need to be made.The Fountains Hotel is a secure establishment. We have qualified staff and a security station at each entry point of the hotel to ensure that our guests remain safe. Three levels of underground parking provide secure parking for our guests.24-hour room service is also available ... more   less 

Additional Information about Fountains Hotel

Address: 1 Saint Georges Mall Street | cnr. Heerengracht & Hans Strydom, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: £55 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fountains Hotel 4*
Number of rooms: 156
Reservation Options:
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Also Known As:
Fountains Hotel Cape Town, South Africa
Fountains Cape Town
Hotel Style:
#62 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Fountains Hotel staff and other travellers.
4 questions
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1 month ago

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Questions? Get answers from Fountains Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on St Georges mall are quiter”
 of 5 bubbles JPetMElancourt, 6 Dec 2016 | Read review
“all the rooms that you can see the garden and the road, and also if you stay on the top floors the better”
 of 5 bubbles hetyd, 18 Oct 2016 | Read review
“A wonderful view from the rooms facing the fountain: the Table Mountains all yours!”
 of 5 bubbles 466gianninav, 21 Sep 2016 | Read review
“Rent an apartment”
 of 5 bubbles DuPreezvW, 4 Sep 2016 | Read review
“ask for a room in the top floors, never mind the view when you go to sleep its always dark”
 of 5 bubbles moriab153, 21 Aug 2016 | Read review
5 of 5
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