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Protea Hotel by Marriott Knysna Quays

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#10 of 29 Hotels in Knysna
Certificate of Excellence
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Protea Hotel by Marriott Knysna Quays
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714 Reviews from our TripAdvisor Community

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Showing 587: English reviews
Bristol
Reviewed 3 days ago NEWvia mobile

The best thing about this hotel is its location - right on the front at the Krysna Waterfront, thirty seconds to the boutique shops and restaurants. The next best thing is the breakfast. The worst thing is the typical four star level rooms, just about enough space to swing a cat but nothing special about them although well enough appointed....

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Helpful?
Thank Michaelbristol
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Michaelbristol Thank you for this online review regarding your recent stay with us at Protea Hotel by Marriott Knysna Quays. We are delighted that you found our location so convenient. This is indeed one of our best features. I would like to offer my sincere apologies for not meeting all of your expectations. Your feedback is truly valuable to...

Reviewed 3 days ago NEWvia mobile

The hotel is modern and very nice. I stayed there many previuos nights over a four year period. It is also at an excellent location right on the waterfront. Breakfast was great. However, we were put in room 101 and we're told it's the only available room with a lagoon view which we wanted. We never slept the night. The...

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Helpful?
Thank LeonSmith1
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear LeonSmith1, Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott Knysna Quays with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this...

Guernsey, United Kingdom
Reviewed 2 weeks ago via mobile

We had three rooms for one night and were very comfortable. Right on the quays with a great choice of restaurants a short walk away. Great views, in the lagoon side rooms, to enjoy across the quays and over the beautiful Knysna lagoon. Only criticism is that it seems a bit greedy to ask guests to pay for parking. Excellent...

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Helpful?
1Thank Ian M
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Ian M Thank you for completing this online review reagrding your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again soon. We should...

Pretoria, South Africa
Reviewed 2 weeks ago

Protea Hotel Knysna Quays is situated in the MOST ideal location right on the Knysna Waterfront. From the property you walk straight onto the waterfront, full of restaurants and activities. Always be my choice in the Knysna area.

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Helpful?
Thank Albie H
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Albie Thank you for taking the time to complete an online review after your recent stay with us. I am delighted to hear that you found our location to meet your expectation! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to...

Reviewed 3 weeks ago

The location and views of this hotel is great. The room itself was comfortable, not wanting for more. They dont serve dinner, but there are many restaurants on the Waterfront within walking distance. If you are however on your own for business, you can order in from some of the restaurants to be delivered like room service. This meal was...

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Helpful?
Thank Nicci F
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Albie Thank you for taking the time to complete an online review after your recent stay with us. I am delighted to hear that you found our location to meet your expectation! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to...

Warwickshire
Reviewed 3 weeks ago

Stayed for 2 nights as part of my tour of South Africa. The hotel is modern and in a great location. Right on the Quay where there are plenty of shops, bars and restaurants. All of our tour group were allocated rooms at the back of the hotel looking out over the road where the coaches park. This proved to...

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Helpful?
Thank Jellifer
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Jellifer Thank you for sharing your experience at the Protea Hotel Knysna Quays through the Guest Satisfaction Survey. As a valued GUEST, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel Knysna Quays and we hope you choose to stay...

Accrington, United Kingdom
Reviewed 4 weeks ago

After almost 2 weeks of little guesthouses, it felt like a different world being in a 'proper' hotel. Our welcome on arrival was nice and the room was as we'd expect, overlooking the lagoon which was nice. Wifi was free and a good signal too; we actually managed to facetime home. However, there was a connecting door in our room...

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Helpful?
Thank MissHolders
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear MissHolders, Thank you for sharing your experience at the Protea Hotel by Marriott Knysna Quays. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the noise issue you experienced during your stay. Your feedback is integral to...

Exeter, United Kingdom
Reviewed 5 weeks ago

A pretty typical "chain" hotel. Pleasant but nothing special compared to other hotels and B&Bs we stayed at during our trip. Good location & breakfast but we didn't have a great room - there were others with a harbour/bay view that would probably have been better.

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Helpful?
Thank Christau25
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Christau25 Thank you for completing a review on TripAdvisor after your stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your interest and concern are therefore extremely valuable to us, and we hope that you will be staying with us again in the near...

Stafford, United Kingdom
Reviewed 3 November 2016

We stayed at this hotel 2 nights. ,don't let the drive in through surrounding errands put you off .... once inside hotel it's wonderful ,very tastily decorated , lovey breakfast ,with lots to choose from .cant get evening food in hotel but their are lots of different restaraunts that you can walk too .not a lot to do out side...

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Helpful?
Thank _jimole
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear _jimole Thank you for reviewing your resent stay with us. We appreciate your valuable comments and we are pleased that you enjoyed your stay with us. We hope to welcome you back at Protea Hotel by Marriott Knysna Quays again soon. Kind Regards Paul Fielder General Manager

Torquay, United Kingdom
Reviewed 29 October 2016

We enjoyed our stay here earlier in October our room was over looking the pool and the lagoon. The room was nice and clean and I could find no fault in any service given by the hotel.Its a lovely area for good restaurants and shops.We were traveling on the garden route,wished we had stayed more than 2 nights.The breakfast covered...

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Helpful?
Thank maggieburt
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Maggieburt Thank you for your words of appreciation in your review on TripAdvisor. We are delighted to receive your compliments. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you to Protea Hotel by Marriott Knysna Quays and to hearing from you again! Best regards, Paul...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 

Additional Information about Protea Hotel by Marriott Knysna Quays

Address: Waterfront Drive, Knysna 6571, South Africa
Region: South Africa > Western Cape > Knysna
Price Range: £86 - £174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Protea Hotel Knysna Quays
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Knysna Quays staff and other travellers.
5 questions
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Great Missenden, United Kingdom
7 months ago
Berwick-upon-Tweed, United Kingdom
Nottingham, United Kingdom

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Questions? Get answers from Protea Hotel by Marriott Knysna Quays staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of the harbour”
 of 5 bubbles PhilipL779, 25 Oct 2016 | Read review
“ask for waterfront rooms”
 of 5 bubbles NillyE, 24 Oct 2016 | Read review
“Request a room overlooking the waterfront”
 of 5 bubbles GraemeShanghai, 20 Oct 2016 | Read review
“Room 248 or similar King room”
  • Scatter cushions to prop mattress sides: high in the centre &
 of 5 bubbles Isiphiwo, 16 Oct 2016 | Read review
“Request sea view room.”
 of 5 bubbles HeatherR229, 15 Oct 2016 | Read review
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