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Protea Hotel by Marriott Knysna Quays

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#10 of 30 Hotels in Knysna
Certificate of Excellence
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Protea Hotel by Marriott Knysna Quays
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781 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel by Marriott Knysna Quays
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Showing 642: English reviews
East Sussex
Reviewed 9 October 2014

We spent two nights here and in spite of dreadful weather we enjoyed the hotel. It is in a beautiful position on the waterfront and not far from town or the quays. Our room was small but very comfortable. When we got soaked for the second time, we were able to get our clothes dry and enjoy a hot bath...

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Helpful?
Thank LinjEastSussex
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear LinjEastSussex, Thank you very much for taking the time to review our wonderful property. GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations and I am very happy to hear that we not only met your expectations, but we've...

Maine
Reviewed 7 October 2014

We stayed 2 nights as part of a tour and were very satisfied. A modern lobby and nice breakfast area are adjacent to a nice sized outdoor pool. Our room on the 1st floor was reasonably quiet (no outside noise, but did hear a little noise from adjacent rooms and from plumbing). Simple décor, tile floors, very clean and well...

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Helpful?
Thank heund
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear heund, Thank you very much for your TripAdvisor review. We are delighted to receive your compliments and note that we truly value all our GUESTS' additional comments. It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our...

Cape Town, South Africa
Reviewed 6 October 2014

On arrival we were met by friendly staff at reception, upgrading us to a kingsize sea facing room without us asking. The bed in this room was just amazing ..... soo comfy I had the perfects nights sleep after a long drive from Cape Town en route to Port Elizabeth. I had a sore back so brought my hot water...

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Helpful?
Thank BrendaJB
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear BrendaJB, Thank you for reviewing our property on TripAdvisor, after your recent stay with us. I am delighted to hear that our STAFF were so friendly and efficient during your stay. The commendations of our Housekeeping department in particular are highly valued, and I wish to assure you that we have congratulated the TEAM for doing such an outstanding...

Centurion
Reviewed 27 September 2014

We return to the Protea Knysna Quays on a yearly basis. It is a travelers / business short to medium term stay hotel. People move in and out all the time and what we have experienced this time was outstanding service as usual. What impressed me most, was that the personnel takes responsibility for solving problems / challenges without thinking...

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Helpful?
Thank HugoSnyman
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear HugoSnyman, Thank you very much for reviewing Protea Hotel Knysna Quays on TripAdvisor. There is nothing more rewarding than reading reviews such as yours, knowing that we have not only met your expectations, but we have exceeded them! I am delighted to hear that the STAFF were so friendly and efficient. Your commendations of Mr Spies, our Maintenance Manager...

Tucson, Arizona, United States
Reviewed 27 September 2014

This hotel has mediocre rooms. Ours was small and cramped for two people. The bathroom was small, with no place for toiletries or to sit and dress. Breakfast was good but not great. Wifi was aggravatingly slow.

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Helpful?
Thank Mark D
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Mark D, Thank you for reviewing the Protea Hotel Knysna Quays on TripAdvisor. We are very sorry to read that our hotel and the room that you stayed in, did not meet your expectations. We will definitely raise these issues with the relevant managers and STAFF, in order to prevent the problem of reoccurring. The inconvenience which you experienced...

Reviewed 24 September 2014 via mobile

The rooms were clean and tidy. The service is perfect and the breakfast was amazing. Would always come back. Near to Waterfront! Very friendly reception. You feel like home even it is a big hotel. What else?

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Helpful?
Thank Dinah S
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Dinah S, Thank you for taking the time to review our property on TripAdvisor. We are simply delighted that you can call our hotel your destination of home, away from home. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have...

Reviewed 22 September 2014

We stayed here for one night recently and found the hotel to be just ok. Perhaps we were spoiled by the other places we visited in SA which were fantastic. The room was fine but the staff seemed disinterested. With the exception of the olive tree restaurant, which was beautiful, this hotel kind of summed up Knysna in general for...

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Helpful?
Thank Conlan
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Conlan, Thank you for reviewing the Protea Hotel Knysna Quays on TripAdvisor. We are very sorry to read that our hotel and town did not meet your expectations. Nevertheless, we are very happy that you enjoyed The Olive Tree restaurant, their food and service generally is very good. I can assure you that all GUESTS are very important to...

Somerset West, South Africa
Reviewed 17 September 2014 via mobile

The food is amazing . The shops are very near and great sightings! I loved it and its a must go ! Swiming pool is so nice ! Great place ! Also very good coffee, and affordable, summer time is the best time !

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Helpful?
Thank Anje5
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Anje5, Thank you very much for taking the time to review our property on TripAdvisor. It simply warms our hearts, knowing that you enjoyed your stay with us. Your commendations of our hotel, are highly valued and I wish to assure you that we will keep exceeding your expectations with each stay! Your comments are therefore much appreciated, and...

Houston TX, Elkhart Lake WI
Reviewed 5 September 2014

This is a modern boutique type place. I agree with everything the other reviews are saying, very clean, very nice, good walking access to local shops. Breakfast was standard South African, which is to say very good with excellent variety. While access to the rooms is secure via the central lobby, the central walkways down to the rooms were open...

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Helpful?
Thank TXFROMWI
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear TXFROMWI, GUESTS' perceptions of the service they receive whilst staying with Protea Hotel Knysna Quays is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete a GUEST comment card during your stay with us, and to assure you that...

Alberton, Gauteng, South Africa
Reviewed 2 September 2014

I recently booked 2 of our colleagues into this hotel and they were very impressed with the service they received, the quality of the rooms especially since they had acces to free wi-fi. They were also able to go out and visit all the quaint little shops and the restuarants. They were able to wonder around to have a look...

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Helpful?
Thank Fransien F
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Fransien F, Thank you for taking your valuable time to complete a online review on TripAdvisor. I am absolutely delighted to hear that you received efficient service from our STAFF here at Protea Hotel Knysna Quays, please be sure that I have wished them on doing such a great job. Fransien, without your comments, we would never know when...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Restaurant
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Knysna Quays staff and other travellers.
8 questions
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Sandton, South Africa
3 months ago
Great Missenden, United Kingdom
10 months ago
Mumbai (Bombay), India
21 days ago

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Questions? Get answers from Protea Hotel by Marriott Knysna Quays staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room overlooking Marina”
 of 5 bubbles GMB46, 2 Mar 2017 | Read review
“Ask for one overlooking the harbour.”
 of 5 bubbles CID25, 27 Feb 2017 | Read review
“Don't book a room over the smoking room”
 of 5 bubbles steveandsuedring, 25 Feb 2017 | Read review
“Ask for a room over viewing the quayl”
 of 5 bubbles chrisjhirst, 13 Feb 2017 | Read review
“Oversee pool area”
 of 5 bubbles 571AlanC571, 4 Feb 2017 | Read review
5 of 5