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Sheraton Buenos Aires Hotel & Convention Center

Traveller (1428)
Room & Suite (538)
Dining (98)
About
Location
Cleanliness
Service
Value
Stay in the heart of the city at Sheraton Buenos Aires Hotel & Convention Center. Our upscale hotel in Buenos Aires, Argentina offers tennis, on-site shopping and meeting space just 2 km from the Teatro Colón and near the Museo Nacional de Bellas Artes.
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Property amenities
Free Internet
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Park View
Great View
HOTEL CLASS
Location
Full view
Neighbourhood
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
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Reviews & more
2,285Reviews
1,598Photos
25Q+A
100Room tips
Traveller rating
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  • 112
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Popular mentions
This hotel is in a good location, and the staff are very friendly and helpful. However, I would not choose this property again. The rooms were dated and the carpet was stained and coming up off of the floor. This property is definitely in need of a good renovation. That said,
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Response from Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center
Responded 4 days ago
Dear DawgBuzz, first I request you to please accept my sincere apology regarding any inconvenience that you had to come up with situation. This disappointing experience is certainly a matter of concern to us besides losing the trust which we built over the years. We do take responsibility for the inconvenience caused since the trust you've had in us is at stake. We are going to take measures from our Front Desk to avoid assigning that room under the Lounge in the future. It is our privilege to have you as our valued customer and we want to make sure you are always taken care of. You are certainly the type of customer that we would like to retain and thank you for bringing this to our end. We appreciate your visit and thank you for taking time contacting us. We'd appreciate your feedback.
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We had the opportunity of staying twice at this hotel, once when we were on our way to Ushuaia and again on our return. Hence my impressions will have to be separated into two parts - the general impressions and the specific experience during each of our stays. The hotel is
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Response from Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center
Responded 1 week ago
Thank you very much suprasad1952 for your feedback. We were delighted to hear that you had a wonderful stay with us at Sheraton. It was nice to hear that you have good experiences with our staff. Otherwise, I will share your comments about improving vegetarian options for breakfast with our Chef. In addition, we are going to review your concerns about the amenities and the housekeeping service in the room. Regarding coffee facilities, they are on request, we count with kettles, coffee and tea bags to delivery for complimentary to the rooms. All the feedback we can get from our guests help us to improve our services. Thank you so much for staying with us and we hope to see you in a near future.
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We had a fabulous recent stay here. We were tired when we arrived late at night after a transfer from the Jorge Newbery 'Aeroparque' Airport following our Austral flight down from Cataratas/Puerto Iguazu- but the intelligent young man on the SPG Elite Desk made us so welcome.
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This property is in a great location overlooking the clock tower. We had a suite which was very nice. The Club Lounge was excellent - well staffed with good selection of foods. Yes, the property shows it’s age, but it’s a convention center so it gets a lot of traffic. The pool
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I was booked here by Holland America for a cruise stay; saw the bad reviews and was not expecting the best. And I was not disappointed. I see that for months the hotel management has been responding to bad reviews of how dilapidated this hotel is; and nothing has been done.
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Response from Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention Center
Responded 1 week ago
Dear TScpatraveler, honestly we really appreciate the time you have taken to share your feedback with us. I can assure you that we work on every suggestion and concern regarding room conditions and service that our guests make to us through social media sites. We count with two Restaurants, Buono and St. Regis with different proposals and Room Service as well. Regarding in room coffee, you can request it or you can take a coffee in our Lobby Bar. We hope for the opportunity to serve you again in the future, and we thank you for your continued support.
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Photo provided by managementSheraton Buenos Aires Hotel & Convention Center
Meeting room
Photo provided by managementSheraton Buenos Aires Hotel & Convention Center
Meeting room
Photo provided by managementSheraton Buenos Aires Hotel & Convention Center
Meeting room
Photo provided by managementSheraton Buenos Aires Hotel & Convention Center
Meeting room
Photo provided by managementSheraton Buenos Aires Hotel & Convention Center
Meeting room
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123456108
Hello, it takes 40-50 minutes. I use a car service and it was $45. They are in the airport by the exit. Very easy. Hope that helps. Hope you have a wonderful time.
1 vote
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What is the cost to use the indoor/outdoor pool?
Sorry for the delay. No additional fee for registered guests. No so-called "resort" fees.
0 votes
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How far is
Depends on the day & time of the week. Quietest time to navigate to/from the hotel : early Saturday/Sunday mornings.
0 votes
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Yes it’s best
1 vote
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Does the hotel have nonsmoking rooms? I have asthma and smoke can cause problems.
Yes they do have non smoking rooms.
1 vote
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"Stay on the higher floors if possible."
"The 17th Floor is excellent."
"on side of hotel opposite the clock tower, that chimes every 15 minutes. all nite long."
"if you are a light sleeper, ask for a room that does not face the clock tower."
"Do not face the river and construction"
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PRICE RANGE
US$168 - US$303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton buenos aires hotel buenos airessheraton buenos aires hotel and convention centerbuenos aires sheraton
LOCATION
ArgentinaCapital Federal DistrictBuenos AiresRetiro
NUMBER OF ROOMS
742
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