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Fairfield Inn & Suites Phoenix Mesa

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Fairfield Inn & Suites Phoenix Mesa
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92 Reviews from our TripAdvisor Community

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Showing 91: English reviews
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Minnesota
Reviewed yesterday NEW

This is a nice hotel. The room was clean and the bed was comfortable. The front desk, housekeeping and breakfast staff were friendly. It is in a good location with good restaurants nearby. We would stay here again.

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Helpful?
Thank MinnesotaRandy
Tijeras, New Mexico, United States
Reviewed 1 week ago

I would not recommend this hotel. The price was right, but the breakfast was subpar and the bed was much too soft. I had difficulty getting to sleep and did not get a good night's sleep. Had the best been comfortable I would probably have given it a four, but one stays in a hotel to get a good night's...

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Thank Lin M
Dipesh P, Guest Relations Manager at Fairfield Inn & Suites Phoenix Mesa, responded to this review

Dear Lin M, It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. This issue is being addressed with our staff and management. Thank you for your comments. We hope to see you again and to impress you with our improvements.

Tijeras
Reviewed 1 week ago

The room was OK, but the bed caused both my husband and my hip to hurt. Drains in the tub and sink didn't clear quickly. It was clean and the staff was friendly and helpful. It was within walking distance to our event.

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Helpful?
Thank Larada H
VictoriaApodaca, General Manager at Fairfield Inn & Suites Phoenix Mesa, responded to this review

Thank you very much for taking the time to complete this survey. Your feedback is so important to me. I will follow up the issues that you mentioned. I do hope that you will stay with us again in the future. Have a Great Day!

Reviewed 3 weeks ago

I booked this motel for a two night stay for Spring Training. The room was not up to, what I believe, Marriott standards. The towels and bed sheets were stained and dingy. The tub/shower was discolored as well as having active MOLD spores around the top of the shower! I also noticed the mattress' themselves were in poor and worn...

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Helpful?
Thank Mario S
VictoriaApodaca, General Manager at Fairfield Inn & Suites Phoenix Mesa, responded to this review

Dear Mario, Thank you so much for your feedback regarding your stay with us in Mesa Az. I truly apologize for the housekeeping issues. I assure you that I will address them immediately. We are under new ownership and they are planning a complete remodel of the property in the near future. Please give us another chance to provide you...

Reviewed 6 March 2017

We spent one Sunday night here in a large king room. The desk person was minimally helpful. The room was clean, but with very limited lighting.. That was a design issue, not the hotel's fault. Only 2 towels in the bathroom, where I usually find 3, and too late to get another. No cups in the bathroom for water. We...

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Helpful?
Thank Susan O
Dipesh P, Guest Relations Manager at Fairfield Inn & Suites Phoenix Mesa, responded to this review

Dear Susan O, Thank you for taking the time to complete our survey and share your experience! We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be...

San Francisco, California
Reviewed 13 February 2017

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Thank MBBMimi
Dipesh P, Guest Relations Manager at Fairfield Inn & Suites Phoenix Mesa, responded to this review

La Mirada
Reviewed 9 February 2017

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Thank TravelerLaMirada
Dipesh P, Guest Relations Manager at Fairfield Inn & Suites Phoenix Mesa, responded to this review

Issaquah, Washington
Reviewed 23 January 2017

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Thank BigOrangeCat
Dipesh P, Guest Relations Manager at Fairfield Inn & Suites Phoenix Mesa, responded to this review

Des Moines, Iowa
Reviewed 11 January 2017

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Thank Megan H
Dipesh P, Guest Relations Manager at Fairfield Inn & Suites Phoenix Mesa, responded to this review

Mesa, Arizona
Reviewed 1 January 2017

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Thank friendlyinsomniac
Dipesh P, Guest Relations Manager at Fairfield Inn & Suites Phoenix Mesa, responded to this review

46 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Phoenix Mesa staff and other travellers.
3 questions
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Lynden, Washington
1 month ago

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Questions? Get answers from Fairfield Inn & Suites Phoenix Mesa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have back or hip issues, it's not for you!”
laradah, 11 Apr 2017 | Read review
“Bring your own towels”
N1130VEmarios, 29 Mar 2017 | Read review
“Third floor”
MBBMimi, 13 Feb 2017 | Read review
“Ask for an upstairs room”
TravelerLaMirada, 9 Feb 2017 | Read review
“Don't let them talk you into staying in a room next to the elevator. Contrary to what they say, it does make noise.”
BigOrangeCat, 23 Jan 2017 | Read review
5 of 5