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Sangay Spa Hotel

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181 Reviews from our TripAdvisor Community

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Showing 77: English reviews
New York City, New York
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 October 2016

This hotel is conveniently located about a 5-10 minute walk from town and right across from one of the public thermal spas (the most crowded one too which detracts from the experience). The Sangay appears to have some rooms that have been renovated and some that have not. I stayed in one of them that had been renovated and found... More 

Helpful?
Thank NYCSteve73
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr NYCSteve, Thank you for your positive comments as they encourage us to keep going and become a better place where guests can be happy to return and feel they have made their best choice. We also appreciate the negative comments, because they are an opportunity to improve as they give us all the key information we need to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 October 2016 via mobile

The Windows have no screens, there was no fan at the front desk and the room was hot. If you kept the windows open at night, mosquitos came in because of the lack of screens. If you closed the Windows, you were hot and stuffy, even in October. Also, there seemed to be no insulation because it was very noisy.... More 

Helpful?
1 Thank Carmen M
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Carmen M, On behalf of Sangay Spa Hotel I would like to apologize for the inconvenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. Thank you for the information you give us, the ladies who work at the Spa are... More 

Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 September 2016 via mobile

Recently just completed a visit to Sungay. Overall, it's was a very nice experience. The hotel staff friendly and willing to assist with any questions. The rooms were very modern, clean and comfortable. Location of the hotel was within walking distance to many of Banos restaurants, bars, shops and sightseeing destinations around town. View from my room.

Helpful?
Thank Wynston916
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr Winston, On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear positive comments of our satisfied guests. We hope you come back soon and enjoy more of our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our... More 

Quito, Ecuador
Level Contributor
58 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 August 2016 via mobile

The hotel itself it's just ok. But for what you are paying I would say it turns out to be an expensive hotel. They have old , and new rooms. We had one of the new rooms. Our king bed was composed of 2 beds putted together . No safe deposit on the room . If you go at the... More 

Helpful?
Thank PPBOLO
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr. Bolo, On behalf of Sangay Spa Hotel I would like to apologize for any incovenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. We hope you come back to visit us and enjoy our rooms at the Plaza Sangay,... More 

Level Contributor
3 reviews
Reviewed 10 August 2016 via mobile

I was there with my family. I try to get a room. Almost finish everything to spend there when one of the person. Front lobby ladie approach and said we can not book u here because we r expecting sports teams. I guess my money didn't wort. Lady was really rude. Becarful before go first check if they will take... More 

Helpful?
Thank Angie B
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Miss Angie, On behalf of Sangay Spa Hotel I would like to apologize for the incovenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. We hope you come back to visit us and confirm of our improvements in Guest Service... More 

Leduc, Canada
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 August 2016

This is a perfect and beautiful Hotel in the best location. My husband and I stayed there for 4 nights. Service and staff was great and very accommodating. The staff are English speaking and in Ecuador this is very important especially because we do not speak spanish.

Helpful?
1 Thank Dance2Cuba
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Miss, On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear such positive comments of our satisfied guests. We hope you come back soon and enjoy our Ayurvedic Spa, stay at our Plaza Sangay with the newly refurbished rooms and enjoy a nice meal with our... More 

Level Contributor
12 reviews
3 hotel reviews
Reviewed 17 July 2016

My family staying a night here traveling through the sierra, both I and my wife got a massage and stayed in the couple's suite. I must admit it was one of the best rooms in the sierra by far I ever stayed at. The staff were super friendly and the service was great.

Helpful?
Thank Michael P
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr. Michael, On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear such positive comments of our satisfied guests. We hope you come back soon and enjoy more our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our... More 

North Carolina
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 11 July 2016

Hotel is nice and clean. Service is top and the best of all it is close to everywhere in Baños. When choosing a hotel I prefer no to drive. You can choose from hotels far away from Baños or you can pick a hotel very close to Down Town (3 blocks). In front of the hotel is placed a natural... More 

Helpful?
Thank bicicle66
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Guest, On behalf of our team at Sangay Spa Hotel we wish to thank your for your feedback. It is always comforting to hear positive comments of our satisfied guests. We hope you come back soon and enjoy more our Ayurvedic Spa, stay at our Plaza Sangay newly refurbished rooms and enjoy a nice meal with our Chef´s unique... More 

West Palm Beach, Florida, United States
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 May 2016

The first room they had placed us in was one of the cabanas out back. I immediately refused this room. It was small and very outdated. We were given a room in the main building. A nice, clean room with a balcony that over looked the falls. Still the room needs upgrades in furniture and bedding. The spa was very... More 

Helpful?
2 Thank Hugh P
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Mr. Hugh, On behalf of Sangay Spa Hotel I would like to apologize for any inconvenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. We hope you come back to visit us and enjoy our rooms at the Plaza Sangay,... More 

Dartmouth, Canada
Level Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 9 April 2016

This hotel feels a bit like a bait and switch; the front entrance, lobby and pool area look very nice, but the rooms are straight out of a bad 80's Howard Johnson. Our first sign of something odd was when we were handed the TV's remote control in a padded case at check-in. But the location of the hotel is... More 

Helpful?
1 Thank Hali-traveller
SashaNicole1977, Gerente at Sangay Spa Hotel, responded to this review

Dear Guest, On behalf of Sangay Spa Hotel I would like to apologize for any inconvenience in your stay with us. I want to assure you we are working towards improving and giving all of our guests the best quality service they deserve. We hope you come back to visit us and enjoy our rooms at the Plaza Sangay, which... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sangay Spa Hotel in 'Banos' Tungurahua Ecuador, British run family hotel, a thermal bath destination which offers peace and quiet during week days. It faces the waterfall which can be admired from its balcony rooms, some with baths. We offer two Restaurants; Rumi Wuasi with Ecuadorian food and Chozon Bar & Grill with BBQ, Pizzas and good Mojitos. Ayurvedic Therapies from India and Massages facilities are our specialty. Nursery area for children and Tours & Activities are organized. Member of Cialcotel Hotel Chain. ... more   less 

Additional Information about Sangay Spa Hotel

Address: Plaza Isidro Ayora 100 | across the street from the Virgin Waterfall, Banos 010151, Ecuador
Region: Ecuador > Tungurahua Province > Banos
Price Range: £59 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sangay Spa Hotel 3.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Sangay Hotel Banos
Hotel Style:
#5 Spa Hotel in Banos
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Questions & Answers

Here's what travellers have asked, with answers from Sangay Spa Hotel staff and other travellers.
1 question
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Questions? Get answers from Sangay Spa Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the main building on the top floor overlooking the water fall. Excellent.”
 of 5 bubbles Dance2Cuba, 8 Aug 2016 | Read review
“You have to spring for the upgrade”
  • Worth the extra 10 dollars.
 of 5 bubbles K3773VHmichaelp, 17 Jul 2016 | Read review
“This location is perfect if you wish to walk around in town is close to evertything and the services is excellent. Use the hot springs pools at 6AM is amazing and is such a great thing to do for those sore feet because Banos you do a lot of walking”
 of 5 bubbles MarianaMcGraw, 15 Jun 2015 | Read review
“Best & beautiful rooms are in the renovated area”
 of 5 bubbles henryg232, 29 Jan 2015 | Read review
“book on line the price is better that way”
 of 5 bubbles inesef1009, 23 Jan 2015 | Read review
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