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Extended Stay America - Phoenix - Biltmore

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Traveller (3)
Room & Suite (13)
Dining (1)
Overview
  • Excellent38%
  • Very good22%
  • Average15%
  • Poor13%
  • Terrible12%
Travellers talk about
“granola bars”(11 reviews)
“instant oatmeal”(2 reviews)
“whole foods”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Offers from Extended Stay America - Phoenix - Biltmore
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Offers from Extended Stay America - Phoenix - Biltmore
Special Offer: Save up to 10% TODAY!
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Reviews (79)
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78 results
Traveller rating
28
18
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Time of year
LanguageEnglish
28
18
11
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10
Show reviews that mention
All reviewsgranola barsinstant oatmealwhole foodssofa sleeperfull kitchendecent hotelcoffee makerwi fistayed one nightroom was clean and comfortableenjoyed my stayevery morningplace to stayroom serviceesabiltmoremicrowave
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1 - 5 of 78 reviews
Reviewed 6 days ago via mobile

By ready some of the reviews I have to say I wasn't sure what to expect. I rolled the dice and booked this hotel and I can proudly say it was fantastic. Area. Great area. Lots of restaurants, stores etc. Easy access to the 51...More

Thank Christopher M
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded 5 days ago

Christopher, thanks for choosing Extended Stay America for your needs. We are thrilled to know you had an excellent stay with us and that our offerings were to your satisfaction. It was a pleasure to have you as our guest, and we hope to see...More

Reviewed 1 week ago via mobile

First of all overall we were staying there for college visit. Traveling with 6month old puppy and accommodation reservations can be tricky. I booked online then I called the hotel 48 hrs prior to make sure it was good. Upon arrival, that room for us...More

Thank Angel J
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded 1 week ago

Angel, thanks for evaluating your experience at our hotel. Please accept our apology for the issue you had with your check-in and we are sorry to know you didn’t find your first room according to your preference. However, are happy to know our staff was...More

Reviewed 1 week ago

they never have more than one bed and they say that I had to ask for it when you book by priceline, it is a lie, when your reservations in priceline does not give you the option to choose what type of room and the...More

Review collected in partnership with Extended Stay
Thank Q7654ICmartina
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded 1 week ago

Martina, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will...More

Reviewed 3 weeks ago via mobile

Stayed at this location for one night. My son had an appointment at the Phoenix children's hospital and this location was great for us. The room was clean, however, bedding was old and even had holes in it. I could not find a trash can...More

Thank Jhulliana L
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded 3 weeks ago

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

Reviewed 15 March 2018

If the staff are burned out then the guest cannot enjoy the stay and have a good night sleep Room was not vaccummed, bed appeared that someone had laid down on it. Bathroom had a used soap on the sink counter along with the wrapper....More

Review collected in partnership with Extended Stay
Thank gulabis2018
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded 5 weeks ago

Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Laundry Service
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$79 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$79 - US$143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (3)
Room & Suite (13)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Wisconsintraveler57
11 January 2017|
AnswerShow all 2 answers
Response from Thomas B | Reviewed this property |
yeah it was coffee, muffins and oatmeal in envelopes with hot water and spoons. I didn't see any fruit when I was there.
1
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Room Tips
"Pool is located in the right location and has little impact on rooms"
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"If you smoke or have pet, ask for ground floor. Construction is going on the south side of the hotel. This..."
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"Third floor is quietest. Elevator is fast."
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"might want to ask for a room on the pool side."
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