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Arizona Grand Resort & Spa

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#28 of 173 Hotels in Phoenix
Certificate of Excellence
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Arizona Grand Resort & Spa
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2,576 Reviews from our TripAdvisor Community

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Showing 2,553: English reviews
Hardinsburg, Kentucky
Reviewed 3 days ago NEW

This resort is beautiful. It backs up against a nature reserve which is awesome to hike. The rooms need updating and I was told that is scheduled to take place soon. After the rooms are updated, I wouldn't hesitate to give this resort a 5. The landscaping and the fountains throughout this resort were just lovely. The other negative would...

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Helpful?
Thank Annieruru
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Annieruru, thank you for your 4-star review. We will be conducting a renovation of all of our suites this summer. I am glad you enjoyed the grounds and surrounding hiking. Please, come back and visit soon.

Pagosa Springs, Colorado
Reviewed 5 days ago NEW

We had a great visit! The front desk clerk, Luz, gave us a birthday upgrade to a fabulous suite. She was very accommodating and courteous. We enjoyed the water park, and although the property is large, we had no issues getting around due to the golf cart folks who were great.

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Helpful?
Thank LR521
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello LR521, happy belated birthday. I appreciate your 4-star review and I am glad you enjoyed your stay. Please, come back and visit soon!

Reviewed 5 days ago NEW

Suite was excellent and located by Hole 1 of the Golf Course. Conference Center was an easy walk in beautiful weather. Or you could call for cart pickup. Great food and beverages, atmosphere, scenic and service was very good..

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Helpful?
Thank crkelly
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello crkelly, I appreciate you taking the time to share your experience on TripAdvisor. I am thrilled you enjoyed your visit and I hope I have a chance to welcome you back soon.

Charlotte, North Carolina
Reviewed 5 days ago NEW

From arrival cab to departure cab I received a quality of service seldom found these days. Room was really a suite and spotlessly clean. The resort is huge and valet both delivered and picked up my luggage so I didn't have to be present. Absolutely every staff member was efficient and so very friendly and helpful. I was at a...

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Helpful?
Thank Ruth L
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Ruth L., thank you so much for your 5-star review. I appreciate your compliments towards our staff, food & beverage, and guest room quality. I am delighted you enjoyed all aspects of your stay and hope you have a chance to visit again soon!

Belchertown, Massachusetts
Reviewed 6 days ago NEW

You have to leave your room and go outside,(making you feel like you are at a Motel 6) down big hills, walking around the golf carts zooming up and down to get into the lobby where you will find a bar and restaurant. Both EXTREMELY EXPENSIVE. $18 for a small glass of house white wine. We actually left the resort...

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Helpful?
1Thank Kimberly A
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Kimberly A. I sincerely apologize we did not meet your expectation. I am disappointed to hear it took multiple days to correct the issue you were experiencing with your TV and want to assure you this is not indicative of our culture of guest care. We will be conducting a guest room renovation this summer to enhance all of...

Los Angeles, California, United States
Reviewed 1 week ago NEW

Was here for a conference, which seems to be their bread and butter. There were several going on at the same time. First off, this place is huge and built like a maze. Even staff could not always direct me to where I needed to go. At our converence, it was very confusing and very bad signage. The rooms at...

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Helpful?
Thank AdventureTravelerEM
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello AdventureTravelerEM, thank you for your review. I appreciate your honesty and detail. I want to express my gratitude for your time to share your experience on TripAdvisor. We will be doing a guest room renovation this summer to correct the conditions you have noted and to enhance our suites. I will be sure to share your remaining notes with...

Reviewed 1 week ago NEWvia mobile

I expected more for the price. The rooms need a facelift and just about every facility needs attention. Our room had broken cabinet doors and a leaky tub faucet. The spa was okay but the locker room was really old, had multiple broken lockers, and broken counter tops. For a family vacation it might work, but if you are expecting...

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Helpful?
Thank Kristijlmjohnson
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Kristijlmjohnson, thank you for your honest feedback. I sincerely appreciate your time to share your experience on TripAdvisor. We will be renovating our guest rooms this summer to correct the conditions you have noted. I do hope you give us a second chance for a future visit.

Reviewed 1 week ago NEWvia mobile

The rooms were really nice and the price shown on the net is very reasonable, but when you get there there are quite a few hidden fees that will add up. The water park was nice and Rustler's Rooste restaurant is always a good time, but there are betterlocal choices. We prefer the Hilton at Squaw Peak. Also the food...

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Helpful?
Thank Joe M
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Joe M., thank you for taking the time to share your experience on TripAdvisor. We are very diligent in making our rates and cost as transparent as possible on our website and do make sure they are included in the total before you confirm your reservation. I am disheartened to hear you did not feel value during your stay...

Salem, Massachusetts
Reviewed 1 week ago

I was staying here to attend a conference and was overall very satisfied. It was a beautiful resort, with nicely maintained golf course. The beds were extremely comfortable, and the room spacious, though the shower head was leaky and we noticed that clothes from a previous occupant had been left in the drawers. All of the food provided was delicious....

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Helpful?
Thank JetSetBrunette28
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello JetSetBrunette28, thank you for your 4-star review. I am delighted you had a successful conference and enjoyed all aspects of your visit. I hope you have a chance to come back soon!

Richmond, Virginia
Reviewed 1 week ago

Rooms were very comfortable, staff were exceptional, offered golf cart transportation around the resort, Nice restaurant overlooking the golf course. Conference Center rooms were large, comfortable. Hotel staff very accommodative, professional. Great rooms for the $$$

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Helpful?
Thank Jody K
Paul G, General Manager at Arizona Grand Resort & Spa, responded to this review

Hello Jody K., thank you for your wonderful review. I am glad you enjoyed the conference and your stay. Please, come back and visit soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape. ... more   less 

Additional Information about Arizona Grand Resort & Spa

Address: 8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: £172 - £359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arizona Grand Resort & Spa 4*
Number of rooms: 744
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz and Jetsetter so you can book your Arizona Grand Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Arizona Grand Hotel Phoenix
Pointe South Mountain Resort
Pointe South Resort
Arizona Grand Phoenix
Arizona Grand Resort & Spa Phoenix
Hotel Style:
#5 Top resorts Hotel in Phoenix
#7 Spa Hotel in Phoenix
#12 Luxury Hotel in Phoenix
#27 Business Hotel in Phoenix
#27 Romantic Hotel in Phoenix
#34 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Arizona Grand Resort & Spa staff and other travellers.
91 questions
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Questions? Get answers from Arizona Grand Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room near your main purpose for being there--conference, golf, or water park. Resort is very spread out with several buildings.”
 of 5 bubbles L7227MBruthl, 16 Feb 2017 | Read review
“Camelback is the best part of resort to stay for conferences.”
 of 5 bubbles JetSetBrunette28, 14 Feb 2017 | Read review
“Mountain view room overlooking golf course”
 of 5 bubbles jodyk339, 13 Feb 2017 | Read review
“Stay on the 2nd to 4th floor floors. The first floor very noisy, especially, because the pools and most traffic is on the first floor.”
 of 5 bubbles P8578BAsharons, 13 Feb 2017 | Read review
“Ask for a room away from the streets.”
 of 5 bubbles Picarello, 9 Feb 2017 | Read review
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