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DoubleTree Suites by Hilton Hotel Phoenix

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DoubleTree Suites by Hilton Hotel Phoenix
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1,270 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree Suites by Hilton Hotel Phoenix
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Showing 1,238: English reviews
Marden, United Kingdom
Reviewed 12 September 2014

We chose this hotel for its location near the airport and booked a business room which was great value. We used the free shuttle which we requested by phone from the airport and it took about 10 minutes to arrive. The rooms are really suites with a lounge and kitchenette with microwave and fridge and very spacious. There were 2...

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Helpful?
1Thank malcliz
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review

Thank you for the great feedback. I'm happy that you enjoyed your stay with us. You are right... many of our guests that day were joining a tour to the Grand Canyon and breakfast can get busy. Our breakfast is not normally that busy that early. I hope that everything else was spectacular!

west midlands
Reviewed 9 September 2014

We chose this hotel as it was less than 2 miles from arrivals at the airport and after two long flights from London we needed to chill? Pick up by courtesy bus was good,hotel staff on arrival and departure very friendly. the bar restaurant served very good bar meals at reasonable prices, and the free buffet before departure was also...

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Helpful?
Thank Nick G
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review

Thanks Nick for the positive feedback. I'm happy that your stay was smooth and comfortable. I will pass your compliments onto my team.

Satellite Beach, Florida, United States
Reviewed 8 September 2014

Nice hotel. More than adequate. Nice staff. Great shuttle to and from airport. Free breakfast. I highly recommend. Breakfast was really good. Hopefully you won't need any essentials. The gift shop (not run by hotel), has ridiculous prices. We needed band aids. I think a small box with ten was like $16. LOL we had a room far from elevator,...

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Helpful?
1Thank Donna G
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review

Thank you for the great feedback. I apologize for the expensive band aids. I will pass your comments onto the gift shop owner to see if price changes can be made. Again, thank you.

Diamond Bar, United States
Reviewed 7 September 2014

They now charge for their Wi-Fi and for some reason I didn't have a shower curtain. When I went to complain the woman pat the front desk did not care. She said do you need one now? And I stated I'm checking out why would I would need one now I want to complain. She then gave me a look...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank James A
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review

I sincerely apologize for not providing the warm and accommodating service that is our trademark. On many levels I'm not sure how we mishandled this situation but I will work to improve our attentions to detail and empathy. Thank your for your patience and your business.

Woodbury, Minnesota
Reviewed 5 September 2014

Stayed here for one night before flying out of Phoenix the next morning. The suite was clean, and the bed was super comfortable. The pool was nice and clean. It also had a whirlpool which was a nice addition. The attached restaurant in the hotel served a wonderful breakfast buffet for free. You can't beat that. I will definitely be...

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Helpful?
Thank gbpackerfan62
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review

I'm glad that you were able to enjoy our full complimentary American buffet breakfast. Thank you for the positive feedback and we look forward to your next visit to sunny Phoenix!

Rochester, IL, United States
Reviewed 5 September 2014

Close to the airport. Shuttle service was prompt and courteous. Excellent pool. Spacious rooms. Well equipped work out room. Reasonably priced restaurant. Complimentary buffet breakfast. Plus, you get cookies.

Review collected in partnership with DoubleTree by Hilton
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Thank William H
Prescott, United States
Reviewed 5 September 2014

I thought this double tree was clean and quiet. We slept very well. We took advantage of the park and fly rate so we were able to save a lot of money by parking our car at the hotel and having them shuttle us to the airport. I wish we had more time to use the pool but it was...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Linda C
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review

I'm pleased that our Park-n-Fly option worked well for you. Our 24-hour complimentary airport shuttle makes arriving and departing from Sky Harbor even easier. We offer a complimentary full American breakfast buffet to all guests so I'm not sure about the buffet cost that was mentioned. Thank you for choosing us.

Reviewed 5 September 2014 via mobile

Stayed here on business and found the room to be very comfortable (make that suite), very well appointed, and clean. The staff was quite courteous and helpful, and we (a group of six) were able to use the shuttle service to go in to town for dinner. Would I stay here again. Yes, and without a second thought.

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Helpful?
Thank Ed L
Ridgeland, Mississippi
Reviewed 4 September 2014 via mobile

I like this hotel, good fish tacos, good calamari, spicy. Rooms are suite style, they have a shuttle, the lady behind desk had keys ready, all employees were very nice. This hotel is a good stay. I'm sure all food is good here. Pool looks nice. So does gym

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Thank RojoGray
Phoenix, Arizona
Reviewed 2 September 2014

I would definitely stay at this location again and again if day room rates were offered. I travel frequently to and from Sky Harbor airport. The travel distance to terminal 4 is great, Please, Please off day room rates especially to HH honors guests.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank AZ85603
ManagerphxDT, General Manager at DoubleTree Suites by Hilton Hotel Phoenix, responded to this review

We do offer day rates but availability and rate depend on our occupancy and for how long the room is needed. Please call us the next time you are in town and we'll work something out. Thank you for your business.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel Phoenix staff and other travellers.
6 questions
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Questions? Get answers from DoubleTree Suites by Hilton Hotel Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an upper level room. If you need a more quiet space, don't get a room facing the pool.”
 of 5 bubbles lesliemC3553RM, 7 Mar 2017 | Read review
“all rooms open to the outside, HH floor is on the 4th floor”
 of 5 bubbles sportsfan987, 19 Feb 2017 | Read review
“Don't know if one room is any better than the next.... expect smoking in outdoor areas near the facilities.”
 of 5 bubbles georgeaZ308LF, 5 Feb 2017 | Read review
“Views weren't spectacular, but accessibility to freeways and great rooms made up for it.”
 of 5 bubbles erina96, 17 Jan 2017 | Read review
“Be a honors member and asked for a remodeled room on an upper floor and not anywhere need the house keeping area.”
 of 5 bubbles kalewis3244, 12 Jan 2017 | Read review
5 of 5