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We had a wonderful extended stay in the Ocatilla wing. Everything was perfect from start to finish. The Ocatilla staff are simply amazing. Tia and Susan are standouts and provide outstanding customer service. Having said that, all the staff from top to bottom were great....More
We had the opportunity to stay for several days at the Arizona Biltmore recently, and it is one the best hotel stays we have ever experienced. There are many other reviews here that describe the hotel, so I will try to add some new perspectives....More
1 Thank backporch
Response from GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria ResortResponded 2 weeks ago
Thank you so much for sharing your recommendation of the Arizona Biltmore as the perfect spot to escape cold weather. We are lucky to have such amazing temperatures during this time of year. We hope to see you again soon!
I had a very nice stay - yes, some of the hotel is dated and needs some remodeling but it’s not dirty or not functioning or horrid. If you prefer modern aesthetic, this isn’t your place. It’s old school AZ Native American style in some...More
From landing at the old and dated Phoenix Sky Harbor airport to staying at the Biltmore I would recommend spending your money elsewhere. Rooms are old and dated...toileTs don't flush, molding is chipped, HVAC does not work. Balconies are share so you cannot leave the...More
Spent 30 min in the restaurant on a quiet afternoon. Plenty of staff having loud private conversations yet nobody came for our order. We walked out after enquiring the hostess if this lack of service was the norm. You would expect the reply to be...More
3 Thank Bradharris64
Response from GM_ArizonaBiltmore, General Manager at Arizona Biltmore, A Waldorf Astoria ResortResponded 2 days ago
We are so sorry to hear that this happened when you visited the restaurant. This is not typical and we would love the opportunity to connect with you directly to discuss further. Please reach out to us at firstname.lastname@example.org. We look forward to...More