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Extended Stay America - Phoenix - Deer Valley

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Traveller (22)
Room & Suite (23)
Dining (3)
Overview
  • Excellent28%
  • Very good10%
  • Average10%
  • Poor17%
  • Terrible35%
19 Mar 2018
“Average stay”
24 Oct 2017
“You get what you pay for”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
2 Star accommodation
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Additional information
Offers from Extended Stay America - Phoenix - Deer Valley
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Phoenix - Deer Valley
Special Offer: Save up to 10% TODAY!
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Rooms
30 Sep1 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (91)
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1 - 5 of 91 reviews
Reviewed 19 June 2018 via mobile

Really bad hotel, they have the poor front desk employee also as the maid. So you have to out and dial 0 everytime you need to talk to someone in the front desk. The room was a king suite with a sofa bed. First thing...More

1  Thank Vincent D
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 20 June 2018

Thank you for choosing us for your stay. We are truly sorry for the issues you experienced and regret the inconvenience it caused. Your concerns will be discussed with our housekeeping and maintenance team to be more diligent with their work so that our future...More

Reviewed 30 March 2018

Transients charging their phones in the lobby with their dogs. Comforter, chairs , and carpet in the room had stains all over them. Hallways smelled like meth. If i was with my family i would have checked back outMore

Review collected in partnership with Extended Stay
1  Thank rockcity213
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 31 March 2018

Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that,...More

Reviewed 19 March 2018

I stayed at this extended stay for 5 days for work. Staff were friendly enough. Grounds were covered with cigarette butts and dog poop EVERYWHERE! When I checked in my room didn't have any toilet paper. Also some of the staff are towel Nazis. I...More

Review collected in partnership with Extended Stay
Thank awinfield0687
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 20 March 2018

Thank you for being our guest. We apologize for the cleanliness and service issue you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping department to make sure we correct our drawbacks. We...More

Reviewed 18 February 2018 via mobile

Noisy. No coffee in the room. Rooms not ready at 5pm. Pillows didn't have pillow cases. Paid 190 dollars for a 50 dollar room. Will never stay at an exte need stay again, would rather sleep in vehicle.More

Thank xpmlvt
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 19 February 2018

Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you...More

Reviewed 22 January 2018

What was good: **All employees were professional (albeit I had minimal contact with them) **Laundry facilities worked well What made it horrible: **hotel 'guests' seem to linger around for extended amounts of time smoking cigarettes too close to the lobby entrance despite signage indicating this...More

Thank Bree B
Response from 00esa, Manager at Extended Stay America - Phoenix - Deer ValleyResponded 23 January 2018

Bree, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
1
Price range
US$71 - US$175 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stayamerica Phoenix - Deer Valley Hotel Phoenix
,
Extended Stay America - Phoenix - Deer Valley Arizona
,
Phoenix Extended Stay
,
Extended Stay Phoenix
Location
United States > Arizona > Central Arizona > Phoenix
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites
Number of rooms
1
Price range
US$71 - US$175 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stayamerica Phoenix - Deer Valley Hotel Phoenix
,
Extended Stay America - Phoenix - Deer Valley Arizona
,
Phoenix Extended Stay
,
Extended Stay Phoenix
Location
United States > Arizona > Central Arizona > Phoenix
Photos
Traveller (22)
Room & Suite (23)
Dining (3)
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Questions & Answers
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Room Tips
"Our room is noisy"
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"Find a different property. For the price it was a total ripoff. Not like other Extended Stay Hotels we have..."
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"Try for top floor."
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"Use hotwire if you dare."
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