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Hilton Garden Inn Phoenix Airport

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#24 of 173 Hotels in Phoenix
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Hilton Garden Inn Phoenix Airport
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701 Reviews from our TripAdvisor Community

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Showing 683: English reviews
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Toronto, Canada
Reviewed 3 days ago NEW

The hotel is quite comfortable, and has easy access to the airport. The rooms are clean, the beds are comfortable, the breakfast is okay, but there is a waffle house close by. The free snacks, coffee and tea throughout the day was a nice added touch.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank mfa1ca
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Sweet! I'm so glad you enjoyed your stay with us. We are always working on ways to improve our guest experience. We want to get better. We want to be the best. Your review lets us know that we are at least on the right track. I appreciate you taking the time to do this for us. I will let...

Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 3 October 2016

The rooms may be dated and starting to look tired, but the quality of service delivered by all members of the team makes this a hotel worth visiting time and again. My room was a king suite with a small but separate living room/kitchen with small refrigerator, microwave, 2-burner electric stovetop, and Keurig coffee maker with supplies. I can never...

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Helpful?
1Thank OHWanderingProf
About Hotel's Favourite Review
Scott C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for staying with us and providing your feedback regarding your experience. I am happy to see that our staff and hotel exceeded your expectations. Hilton appreciates your loyalty and we look forward to welcoming you back to us!

Avondale, Arizona
Reviewed 3 days ago NEW

Excellent stay, had no problems, every body was great. I would recommend the Hilton Brand to everyone. I have never had a night at a Hilton. They are always clean, the bar is very well stocked with your choose of drink.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ronaldbK5299BT
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Ok, first let me say you can stay here whenever you want. Second, you are awesome! I was really pumped to see a score so flattering when I checked our reviews. Third, you are the ideal Guest. We are still working to get better but this really helps from a confidence standpoint. I will share this wonderful review with my...

Vancouver, Canada
Reviewed 6 days ago NEW

Hotel seemed rather tired and in need of refurbishment. Great desk staff. Lots of parking & Waffle House in parking lot. Not much to do in immediate area. Comfortable bed, clean linens, but room was dark, curtain was ripped and furniture needs replacing.

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Helpful?
Thank LetsGetGone
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you for taking the time to leave your comments. We appreciate any feed back we can get to improve our Guest experience. In the upcoming months we are making some exciting improvements to our property. I hope you come stay with us again and we can answer any questions you have about what is coming to the Hilton Garden...

Newport, Michigan
Reviewed 1 week ago via mobile

Stayed here because I had a voucher for a free night. Was very pleased with room, spacious and clean. Staff was nice and helpful, very hardworking- they were ALWAYS cleaning & scrubbing something- impressive! Pretty good location, just a few min from airport & 10-15 min from downtown.

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Helpful?
Thank VRP66
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

This is wonderful! We want everyone to enjoy their stay at our property. I'm glad you recognize the staff for what they are..."Hardworking". We want to do what we can to continually make our Guest experience satisfactory. We are still striving to improve but your comments are very encouraging. Service is our number one goal at the Hilton Garden Inn...

Cancun
Reviewed 1 week ago

Friendly staff, clean room, bed comfortable. Enjoyed the Keuring with the free tea and coffee pods, creamer and sugar provided. Comfortable family setting with sofa and chair. Mini frig. was a plus. The breakfast was $10.00 plus per person; this was too pricey for me. I'm sure the food was probably good. But I had a 3, 5 & 6yr...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Yvette R
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

This is awesome!! You are awesome!! We are striving to do the best we can to make our Guests feel welcome and you just confirmed we are on our way to achieving that goal. Of course, we are still working on improving at all times. Please come by anytime. You will always be welcome here at the Hilton Garden Inn...

Gilbert, Arizona
Reviewed 1 week ago

I used the Hilton Garden Inn Phoenix Airport to do two very large events. Their space was perfect for my meetings. Warren who headed up their sales and events department was wonderful to work with and made sure all details were taken care of. Beatrice and Peggy in catering were also fantastic. Their experience really helped me pull off smooth...

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Helpful?
1Thank svolstad
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you so much for giving this review and highlighting the awesome service you received from our incredible staff. I cannot wait to share this with the entire hotel. This is pure motivation to keep up the great work. I'm so honored to be able to work with this team. Thank you for choosing to have your event with us...

Niantic
Reviewed 1 week ago

We were traveling to Sadona AZ, and needed a place to stay for the night after arriving by plane and before leaving on the trip to Sadona. We selected this hotel because of the location near the airport and were surprised by the size of the room and extremely surprised at the breakfast. It was better than the other breakfasts...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank rmastrand
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Wow! This is so awesome. We appreciate such a wonderful review of our property. We are glad to hear our efforts are being recognized by such a great Guest as you. I am so glad you chose to stay with us and we welcome you back anytime. It's Guests like you that motivate us to keep up the hard work....

Reviewed 1 week ago via mobile

Staff was very nice. Airport shuttle was convenient, breakfast was decent. I did not get a chance to use the pool but it looked nice. Business center on 1st floor was clean. The room was quiet and the desk space was great.

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Helpful?
Thank Patricia H
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

Thank you so much for your encouraging comments. Our Shuttle drivers work hard to ensure our Guests are satisfied. We are so happy you decided to stay with us. I understand you have many lodging choices while in the area and we appreciate you chose to stay with us. We look forward to seeing you again. Thank you.

Portland, Oregon
Reviewed 1 week ago

While I continue to stay loyal to the Hilton brand, A few mistakes that can be easily corrected. No breakfast included the first night, which at other HGI's is always included. But then, after staying at the HGI in Tuscon Thursday night our return night in PHX INCLUDED breakfast, which started at 0700 and our flight departed at 0700. So...

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Helpful?
Thank Hammytoss
Joseph C, General Manager at Hilton Garden Inn Phoenix Airport, responded to this review

We do appreciate the loyalty as a Hilton Honors member. You are our most valued Guests and we want your satisfaction during every stay. With the Hilton Garden Inn brand breakfast is not automatically included in the rate. We do have rates that include breakfast at most of our properties which is know as the "Bed and Breakfast" rate. Once...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Mediterranean ambience, modern in room amenities for the business or leisure traveller; near I-10 & University Drive. ... more   less 

Additional Information about Hilton Garden Inn Phoenix Airport

Address: 3422 E Elwood St, University & I-10, Phoenix, AZ 85040-1626
Region: United States > Arizona > Central Arizona > Phoenix > South Mountain
Price Range: £85 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Phoenix Airport 3*
Number of rooms: 93
Reservation Options:
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Also Known As:
Hilton Garden Inn Phoenix Airport Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Hilton Garden Inn Phoenix Airport Arizona
Hotel Style:
#10 Business Hotel in Phoenix
#18 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Phoenix Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book on the Hilton app”
 of 5 bubbles Hammytoss, 12 Feb 2017 | Read review
“10th floor had some okay views, but nothing to write home about.”
 of 5 bubbles waregaldriver, 12 Feb 2017 | Read review
“2nd floor east facing for nice morning light/also very quiet”
 of 5 bubbles Sarah-Ryan1, 31 Dec 2016 | Read review
“don't choose this hotel”
 of 5 bubbles ClarenceM67, 22 Dec 2016 | Read review
“Try to get a room on the first or third floor.”
 of 5 bubbles 383RayM, 7 Dec 2016 | Read review
5 of 5