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Pointe Hilton Tapatio Cliffs Resort

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Pointe Hilton Tapatio Cliffs Resort
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147 Reviews from our TripAdvisor Community

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Showing 141: English reviews
Reviewed yesterday NEWvia mobile

We were here for a full week and could not believe how amazing everyone was. A quick shout out to Kayla (front desk), John, Katia and Carol (Pointe in Tyme) for all going above and beyond. Thank you all!

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Helpful?
Thank Nicole P
Tucson, Arizona
Reviewed 3 days ago NEW

Awesome staff, rooms, pool areas. Our family felt welcome and we will definitely stay here again. The rooms are spacious, although it is an older more established property, therected has been upkeep so it feels newer.

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Helpful?
Thank GERALD O
Phoenix, Arizona
Reviewed 3 days ago NEW

I truly enjoyed the helpful staff and customer service. Room was immaculate ! We only had the opportunity to stay one night but intend on staying again as soon as possible. Very quiet and very serene.

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Helpful?
Thank MichiMoreno
Cupertino, California
Reviewed 3 days ago NEW

The property is large (I think someone said 150 Acres) and there are many pools and areas to enjoy. Better to come in Spring or Fall based on weather, but still pleasant in Winter. What made this trip memorable was one of the staff, Jason Akhurst, in the ballroom. He catered to my groups every need and went above and...

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Helpful?
Thank hkpablo
Platte City, United States
Reviewed 3 days ago NEW

I had stayed at this resort many years ago and returned to find it just as beautiful as I remembered. I think the waterfalls were an addition since I had last stayed. We had an excellent experience and found the staff to be amazing. Anna the concierge shared her wealth of knowledge with us and helped us customize our site...

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Helpful?
Thank Cj B
Reviewed 4 days ago NEWvia mobile

As an experienced diamond member I was very disappointed with this dated property. Noisy ducts, two room changes, & fighting to get water was annoying. There's a reason why I'm a diamond member; I generally love Hampton Inn, Garden Inn, and Hilton. This is supposed to be a full service hotel but it felt like when I kept asking for...

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Helpful?
Thank Ivantheroadwarrior
Grants, New Mexico
Reviewed 6 days ago NEW

Wasn't happy with my experience this time. Door to room left open for 3 hours by house keeping returned from outing to find room wide open. Very disappointed to have found my room this way and on top of that room service wasn't even compete either. Had to sit by and wait for them to service room so that we...

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Helpful?
Thank Devineangels7
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We take all customer reviews seriously and appreciate your feedback. I have addressed this situation with my rooms director to prevent this from happening again. Our goal is to provide the very best stay for each and every guest and I apologize that we fell short of that goal with you. I hope you will give us another try is...

Reviewed 6 days ago NEWvia mobile

I enjoyed my first trip to Phoenix at this property. I didn't have a room with a view but you didn't have to go far to see the beautiful vistas. The conference facilities were more than adequate. Once I learned my way around which took the better part of an afternoon the property had everything you could ask for business...

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Helpful?
Thank D J
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for telling us about your stay. We’re happy to hear that you enjoyed our conference facilities and hope we have the opportunity to serve you again.

Austin, Texas
Reviewed 1 week ago

The place is bit out of city,but a relaxing spot for business trip stay plus the weekend golf. I like the service levels and the staff was prompt. Will return if i am in phoenix. The food is good in their in-house restaurant.

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Helpful?
Thank Mainak G
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us and for your positive review. We appreciate hearing you will return if your travels bring you back to Phoenix.

Reviewed 1 week ago via mobile

We stayed here for six nights at the end of November, 2016. Upon checkin, we had an issue with our room and I immediately called it to managements attention. The manager who assisted us was Alfredo. He found us better rooms, in fact, he put us in an upgraded suite for the length of our stay. This made our trip...

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Helpful?
Thank laceylouise
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your very favorable review. It’s very nice of you to mention Alfredo by name and I will share your comments with him and his manager. Your other many compliments are very much appreciated as well and we hope to welcome you back again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The tradition of delivering exceptional service and one of Phoenix's most unique resort experiences continues with a $8.5 million dollar renovation and redesign of the resort's expansive, 544 two-room standard suites. Guests can expect an experience made special through quality accommodations and superior service. Enjoy a surplus of perks and amenities coupled with breathtaking mountain views, exquisite water features, fine dining, on-site spa, world-class golf and so much more. Pointe Hilton Tapatio Cliffs sets the standard in beauty, service and convenience of location. ... more   less 

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020-1176
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: £114 - £277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, HotelsforEveryone, Odigeo, Travelocity, Priceline, Hotels.com and Jetsetter so you can book your Pointe Hilton Tapatio Cliffs Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Pointe Hilton Tapatio Cliffs Resort Phoenix, Arizona
Hotel Style:
#4 Top resorts Hotel in Phoenix
#6 Spa Hotel in Phoenix
#10 Luxury Hotel in Phoenix
#61 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Pointe Hilton Tapatio Cliffs Resort staff and other travellers.
32 questions
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Questions? Get answers from Pointe Hilton Tapatio Cliffs Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a mountain or pool view rather than a parking lot.”
 of 5 bubbles BillC81, 27 Nov 2016 | Read review
“A ton of great rooms!”
 of 5 bubbles sunkistArizona, 22 Nov 2016 | Read review
“If you think you will need to use your cell phone while staying there, request a room high on the hill.”
 of 5 bubbles 750bonniec, 14 Nov 2016 | Read review
“Ask for a room with a view of the main pool - you actually have a fantastic view of the nature reserve just off the property”
 of 5 bubbles patriciamoyer, 14 Nov 2016 | Read review
“If up in age, get room in main hotel..lots of hills, otherwise”
 of 5 bubbles M2606YVmichaelt, 10 Nov 2016 | Read review
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