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BEST WESTERN InnSuites Phoenix Hotel & Suites

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#40 of 173 Hotels in Phoenix
GreenLeadersSilver level
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BEST WESTERN InnSuites Phoenix Hotel & Suites
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819 Reviews from our TripAdvisor Community

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Showing 789: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

There were several reasons to be unhappy with this hotel, such as the substandard breakfast and miserable climate control/AC unit. However, by far the biggest issue was cleanliness. Based on recent reviews, it's clear that management MUST address this issue at once, as the state of the rooms is simply unacceptable. Issues I encountered related to cleanliness: -Sticky surfaces on... More 

Helpful?
Thank Grant G
Tucson, Arizona, United States
2 reviews
Reviewed 3 days ago NEW

Reasonably priced hotel. Near freeway making it easy to travel around Phoenix. Room was spacious and comfortable. Facility appears to be well maintained. Breakfast was well-presented and ample. Would not hesitate to stay again if in the area.

Review collected in partnership with Best Western

Helpful?
Thank Robert K
2 reviews
Reviewed 6 days ago NEW

Room was comfortable, especially once we got more pillows and towels, and a good price for two of us. The employees were all friendly and helpful - easily the best thing about the place. I'm not saying the place was bad either. I'm saying the employees were great. The closet isn't deep enough - you can't close the door because... More 

Helpful?
Thank Sara H
Portales, NM
1 review
Reviewed 6 days ago NEW

The beds were very firm and caused some sleep difficulties. The room appeared clean at first glance but when I got down on the floor to look for a dropped item, I found that the carpet under the dust ruffle and around the nightstand was dirty. The shelf holding the refrigerator had so much dust on it that I could... More 

Review collected in partnership with Best Western

Helpful?
Thank Susan A
Green Cove Springs, Florida
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago via mobile

Located in a nice area, the exterior looked very nice with ample parking, but when we checked in our first reaction was negative. Ten people trying to check in with one employee behind the desk. We were impressed how the desk clerk Tim handle each person in the crowd, reassuring them that he would find them a room. Tim tried... More 

Helpful?
Thank SoonFung
Victoria, Canada
1 review
Reviewed 1 week ago

We went down to Phoenix for a quick getaway in the sunshine, and it turned out to be fantastic. The suite we were in was well suited to us, clean and quiet. The staff were all great - very friendly and helpful (we booked in at midnight). We had a noisy air vent, but it was fixed about an hour... More 

Helpful?
Thank sandyandsteve6
San Francisco, California
Level Contributor
177 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 1 week ago

I stayed here for one night for a wedding anniversary that was at a hall across the street. The rooms were very nice for the price. It was very clean and the front desk was very nice. Not much that close to it to walk to, at least the little I walked around. Definitely need a car, but I was... More 

Helpful?
Thank madtaxer
Level Contributor
17 reviews
3 hotel reviews
Reviewed 2 weeks ago

Overall the hotel was good. It included a morning breakfast and a social hour with beer/wine and snacks. The pool was average. During our stay there was too much ?chlorine in the water and bleached our swimsuits and irritated our skin. When we complained about the issue they came and checked the levels and said the pool was fine. (i... More 

Helpful?
Thank Andrea W
East Wenatchee, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

We normally stay at Best Western and were in town for the Nascar race so we were willing to pay a little more to stay at a chain we trusted. The tub spigot was loose; the ceiling was cracked above the tub; shower only put out half the water (the rest came out the tub spigot); the tub drain backed... More 

Review collected in partnership with Best Western

Helpful?
2 Thank janetsS8671LK
Vancouver, Canada
Level Contributor
47 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago via mobile

I chose this hotel as a step up from a discount chain. Mistake, as the discount chain provided a better experience. The pros: buffet breakfast and an afternoon happy hour with complimentary beer and wine. However, there are not enough tables and chairs in the small room, which was monopolized by one large group. The A/C worked well. Cons: Bed... More 

Helpful?
1 Thank Yaletowner

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 

Additional Information about BEST WESTERN InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Avenue, Phoenix, AZ 85020
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: £63 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Phoenix
Phoenix Best Western
BEST WESTERN InnSuites Phoenix Hotel & Suites Arizona
Hotel Style:
#6 Green Hotel in Phoenix
#9 Best Value Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
#54 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and other travellers.
12 questions
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Toronto, Canada
9 months ago
Painesville, Ohio
1 month ago
New Prague, Minnesota

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Questions? Get answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The junior suites are great.”
 of 5 bubbles sandyandsteve6, 22 Nov 2016 | Read review
“stay away from pool side area”
 of 5 bubbles andreawJ6281WK, 19 Nov 2016 | Read review
“Stay away from the poolside rooms. Noisy”
 of 5 bubbles 565stewie, 17 Oct 2016 | Read review
“Ask for a room away from the pool area”
 of 5 bubbles PeterKatrina6269, 23 Sep 2016 | Read review
“Hotel is two stories, no elevator, all outdoor corridors. They did say there was one disabled room.”
 of 5 bubbles SandyBG16, 9 Aug 2016 | Read review
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