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Best Western InnSuites Phoenix Hotel & Suites

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Traveller (126)
Room & Suite (142)
Pool & Beach (47)
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Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“social hour”(51 reviews)
“northern avenue”(13 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,066)
There are newer reviews for Best Western InnSuites Phoenix Hotel & Suites
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1,029 results
Traveller rating
449
319
147
65
49
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LanguageEnglish
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449
319
147
65
49
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All reviewssocial hournorthern avenuefree beer and winedreamy drawpretzelshappy hourpresidential suitebreakfast roomno elevatorgreat place to stayyogurtclean roomshot breakfasthot tubeasy accessspring trainingbed was comfortable
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11 - 15 of 1,029 reviews
Reviewed 19 April 2018 via mobile

My wife and I stayed here 4 /12 thru 4/17 , we picked this hotel after checking reviews on line ,we didn't want to spend a ton of money as this was kinda spur of the moment trip ,we were here for UFCfight night at...More

Thank jrozUpstateNewYork
Response from Nick T, General Manager at Best Western InnSuites Phoenix Hotel & SuitesResponded 4 weeks ago

Thank you for your feed back "jrozUpstateNewYork". We are so glad you had an amazing time here! So amazing that you are buying a winter home!!! We do love our staff on how they go above and beyond for everyone. We truly do care about...More

Reviewed 16 April 2018

The hotel is near the 51 freeway with easy access to all of the Phoenix area. It has a nice pool, and the breakfast offerings were good. Entry and exit from either Northern or 16th street are okay, but tricky if traffic is heavy.

Review collected in partnership with Best Western
Thank 823lylem
Response from Nick T, General Manager at Best Western InnSuites Phoenix Hotel & SuitesResponded 18 April 2018

Thank you for your feedback "823lylem". We are glad you enjoyed your stay with us! We hope the next time you are in the area you will consider us again! We really appreciate your review!

Reviewed 11 April 2018 via mobile

I stayed April 6th-8th. When i checked in Devonte was nice, on the other hand Patti was VERY RUDE. I forgot my keys in the room and she wouldn’t give me another. She insisted on my ID but my purse was locked in the room....More

Thank jessysosa
Response from BestWesternHotels, Corporate at Best Western InnSuites Phoenix Hotel & SuitesResponded 17 April 2018

Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us...More

Reviewed 11 April 2018

The rooms were newly renovated. The hotel provided a great happy hour that included free snacks and drinks. Facility was clean. Great location. Helpful staff. The rooms were a little noisy at night, but overall a great experience.

Review collected in partnership with Best Western
Thank mariejbryant1
Response from Nick T, General Manager at Best Western InnSuites Phoenix Hotel & SuitesResponded 18 April 2018

Thank you for your review "mariejbryant1". We are glad you enjoyed your stay! We hope next time you are in the area you will consider staying with us again. We really appreciate your review!

Reviewed 10 April 2018

The bad: Horrible bed (brand new, I was told). Horrible rough sheets. Screaming children at the pool. No views. The good: free basic breakfast (eggs, patties, bagels, fruits). Free wine/beer in the evenings.More

Thank Laurent B
Response from Nick T, General Manager at Best Western InnSuites Phoenix Hotel & SuitesResponded 18 April 2018

Thank you for your feedback "Laurent B". We are sorry to hear about your bed, they are brand new. I hope you consider staying with us next time you are in town. We will make sure to keep the noise level down at the pool...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$79 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Phoenix
#28 Romantic Hotel in Phoenix
#39 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$79 - US$124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Phoenix
#28 Romantic Hotel in Phoenix
#39 Business Hotel in Phoenix
#42 Family Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
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Traveller (126)
Room & Suite (142)
Pool & Beach (47)
Dining (29)
Amenities (19)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Ebony K
18 February 2018|
AnswerShow all 5 answers
Response from Harold H | Reviewed this property |
Downtown is pretty spread out so it depends where you are going You will on a main street heading to downtown so a bus may work. you might ask the front desk if they have a shuttle that would work enjoy
1
Vote
Kanthi P
11 January 2018|
AnswerShow all 5 answers
Response from Nick T | Property representative |
My apologies for the delay. We will be finished with the renovation by the end of February. As for the water issues, these are being corrected as we find them. Nick Thompson - General Manager
0
Votes
Luv2Boovas
11 September 2017|
AnswerShow all 7 answers
Response from Nick T | Property representative |
Hello, Pets allowed based on the availability of pet-friendly rooms. We are pet-friendly and allow up to two dogs in a rented room. The size limit for any one dog shall be 80 pounds. Other pet types (e.g. cats) may be... More
0
Votes
Room Tips
"The south side of the north building is very quiet and away from the traffic noise."
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"Try and get a quiet room away from the saw cutting"
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"Avoid construction time"
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"Ask to see the room before you check in"
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