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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
DO NOT STAY HERE! YOU RISK BED BUGS!
I went to Hotel 502 to recuperate from lung cancer surgery. My daughter and I discovered a bed bug in our room, and we were bitten on our wrists, backs and necks. To add insult to injury,...More
We check in at 3:00 to find out there is no running water. Our room didn't have a functioning refrigerator (it was filled with little dead bugs) so we requested a different room. This room smelled like cigarettes and had no coffee maker, When we...More
From when we arrived and thought by its condition outside that it was abandoned to find the only car in the car park was the reception car. The front office was very poor in condition with ply wood behind the desk. The foyer was so...More
Besides agreeing with the recent reviews of this place being disgusting, I paid for my room in advance booking through trip advisor and when I left, they charged my credit card again for the room. After multiple calls and emails, they were "so helpful" on...More
this is a very run down hotel, phoenix has left it behind. the rooms smelled bad, the passages smelt bad, the airconditioning whizzed and didn't do much. the bed wasn't good. the carpet is dirty, this place had a tripadvisor award for 2015, how has...More
US$55 - US$71 (Based on Average Rates for a Standard Room)
Hotel class
Star rating provided by Expedia.
Hotel Style
#32 Romantic Hotel in Phoenix
#37 Family Hotel in Phoenix
#40 Business Hotel in Phoenix
Room types
Non-Smoking Rooms ,
Suites
Number of rooms
123
Reservation Options
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I saw some of the pictures posted by past customers and the bathroom floors looked dirty as did the carpeting. The smell od animal feces is another big concern since we have a small child staying with us. I also hope there are elevators. I am a senior citizen and climbing stairs carrying luggage is very difficult for me. Thank you.
3 August 2016|
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Response from DrNana1 | Reviewed this property |
While we did see people with pets there was no smell of animal urine or feces when we were there. We had 2 rooms, they were both clean, both bathrooms were clean. This is a very off beat hotel in terms of decor. But it was... More
While we did see people with pets there was no smell of animal urine or feces when we were there. We had 2 rooms, they were both clean, both bathrooms were clean. This is a very off beat hotel in terms of decor. But it was clean and safe. I thought there was too much air freshener smell in the hallways from the automatic dispenser in the hallway. The price was great!
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VaiZack
I have booked a room for this weekend from groupon. I barely looked into the hotel before booking. Now looking into the hotel more I am a bit scared for my stay. I keep seeing reviews talking about bug problems as well as rooms not even being complete. Are these issues common? Also I have seen posts about breakfast, is there a continental breakfast available? I was stuck with a standard queen as the Kings were unavailable for my dates. Thanks
13 October 2015|
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Response from Dorothy S | Property representative |
Thank you to everyone for their answers. VaiZack, we employ one of the best exterminators in the state to assure that we do not have bugs in the hotel. As for the breakfast- we have recently changed the policy to include... More
Thank you to everyone for their answers. VaiZack, we employ one of the best exterminators in the state to assure that we do not have bugs in the hotel. As for the breakfast- we have recently changed the policy to include only the deluxe accommodations to include the breakfast. Which is why there may be some website's still saying differently. Please contact Dorothy at 502 to assure you are taken care of before your visit.
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Cher C
It seems odd to me that 95% of all the 5 star reviews are done by people who have left only 1 review. I considered this hotel but I can't get over the fact that almost all of the reviews are from people who have ONLY reviewed this hotel. Seems shady.
The photo's that are posted lead me to believe the people posting 1 or 2 star reviews are legit. I do know you can purchase reviews from certain websites, they make fake accounts and then you pay 1.00 per review.
I am posting this question because I want to see how many people who left 5 stars will reply with more information or photo's of the rooms they had. At this point I do not feel comfortable purchasing, if I do, I will be sure to leave a review.
Someone mentioned seeing a lot of bugs at this property, were they in the room? The lobby? Near the food? or in an uncontrollable area like outside?
24 September 2015|
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Response from Dorothy S | Property representative |
Thank you for your inquiry. I can assure you we do not pay for reviews. We ask at time of departure and present our guests with review cards so if they have never left a review before they know how to.
As for your... More
Thank you for your inquiry. I can assure you we do not pay for reviews. We ask at time of departure and present our guests with review cards so if they have never left a review before they know how to.
As for your question about insects we do a complete preventative maintenance extermination program through Ecolab Company the best in the business. I absolutely would encourage you to leave a review of your experience and for taking the time to contact us please allow me to provide you with an upgrade to our deluxe room accommodation. Please don’t hesitate to contact us with any questions you may have.
United Kingdom