We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel 502

Traveller (59)
Room & Suite (31)
Pool & Beach (14)
Overview
  • Excellent47%
  • Very good17%
  • Average9%
  • Poor10%
  • Terrible17%
  • 21 May 2017
    “Bed Bugs and Overcharging!”
  • 12 May 2017
    “NEVER AGAIN!”
502 W Camelback Rd, Phoenix, AZ 85013-2202 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star accommodation
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (236)
Filter reviews
224 results
Traveller rating
108
40
17
21
38
Traveller type
Time of year
LanguageEnglish
More languages
108
40
17
21
38
See what travellers are saying:
FilterEnglish
Updating list...
1 - 5 of 224 reviews
Reviewed 21 May 2017

DO NOT STAY HERE! YOU RISK BED BUGS! I went to Hotel 502 to recuperate from lung cancer surgery. My daughter and I discovered a bed bug in our room, and we were bitten on our wrists, backs and necks. To add insult to injury,...More

Date of stay: February 2017
2  Thank notoriousnana5
Reviewed 12 May 2017

We check in at 3:00 to find out there is no running water. Our room didn't have a functioning refrigerator (it was filled with little dead bugs) so we requested a different room. This room smelled like cigarettes and had no coffee maker, When we...More

Date of stay: May 2017
Thank 754bobgreen
Reviewed 25 April 2017 via mobile

From when we arrived and thought by its condition outside that it was abandoned to find the only car in the car park was the reception car. The front office was very poor in condition with ply wood behind the desk. The foyer was so...More

Date of stay: April 2017
1  Thank Graeme H
Reviewed 17 April 2017

Besides agreeing with the recent reviews of this place being disgusting, I paid for my room in advance booking through trip advisor and when I left, they charged my credit card again for the room. After multiple calls and emails, they were "so helpful" on...More

Date of stay: March 2017
Thank brendakisling
Reviewed 17 April 2017

this is a very run down hotel, phoenix has left it behind. the rooms smelled bad, the passages smelt bad, the airconditioning whizzed and didn't do much. the bed wasn't good. the carpet is dirty, this place had a tripadvisor award for 2015, how has...More

Date of stay: March 2017
Thank Bruce B
View more reviews
About
Description
Hotel 502 is at the heart of The Melrose District just 7 miles from Phoenix Sky Harbor Airport. Conveniently located just 1 block from the 7th Ave. Metro station, providing access to all points of interest including More The Phoenix Convention Center, downtown sports and theater venues, museums, shopping, and Sky Harbor Intl. Our enormous pool area provides a great space to relax and soak in the Arizona sun. Rooms are furnished with plush mattresses along with all the pillows you could want, flat screen TVs, in-room Keurig coffee makers. We have meeting space available that can accommodate up to 350 guests. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Air Conditioning
Banquet Room
Children Activities (Kid / Family Friendly)
Hot Tub
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Wheelchair access
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Style
Best Value
,
Family
,
Romantic
,
Business
Room types
Non-Smoking Rooms, Suites
Hotel class
Hotel Style
Best Value
,
Family
,
Romantic
,
Business
Room types
Non-Smoking Rooms, Suites
Number of rooms
123
Price range
US$59 - US$210 (Based on Average Rates for a Standard Room)
Formerly known as
Camelback Sahara Hotel
Also Known As
Days Inn Camelback Phoenix Hotel Phoenix
,
Red Roof Inn Phoenix
,
Phoenix Red Roof Inn
,
Hotel 502 Phoenix, Arizona
Location
United States > Arizona > Central Arizona > Phoenix
Hotel class
Hotel Style
Best Value
,
Family
,
Romantic
,
Business
Room types
Non-Smoking Rooms, Suites
Number of rooms
123
Price range
US$59 - US$210 (Based on Average Rates for a Standard Room)
Formerly known as
Camelback Sahara Hotel
Also Known As
Days Inn Camelback Phoenix Hotel Phoenix
,
Red Roof Inn Phoenix
,
Phoenix Red Roof Inn
,
Hotel 502 Phoenix, Arizona
Location
United States > Arizona > Central Arizona > Phoenix
Photos
Traveller (59)
Room & Suite (31)
Pool & Beach (14)
Business Centre & Event Rooms (1)
Nearby
Nearby HotelsSee all 176 nearby hotels
Budget Suites of America
28 reviews
1.16 miles away
Hilton Garden Inn Phoenix Midtown
795 reviews
1.27 miles away
The Clarendon Hotel and Spa
1,476 reviews
1.32 miles away
Wyndham Garden Phoenix Midtown
1,092 reviews
1.51 miles away
Nearby RestaurantsSee all 3,494 nearby restaurants
Postino
184 reviews
.42 miles away
Southern Rail
204 reviews
.11 miles away
Shake Shack
77 reviews
.42 miles away
AJ's Purveyor of Fine Foods
58 reviews
.41 miles away
Nearby AttractionsSee all 513 nearby attractions
Uptown Farmers Market
13 reviews
.97 miles away
Sun Up Brewing Company
40 reviews
.69 miles away
Changing Hands Bookstore & First Draft Book Bar
14 reviews
.13 miles away
Char's Has the Blues
25 reviews
.37 miles away
Questions & Answers
Ask a question
Lucia T
3 August 2016|
AnswerShow all 4 answers
Response from Elizabeth M | Reviewed this property |
While we did see people with pets there was no smell of animal urine or feces when we were there. We had 2 rooms, they were both clean, both bathrooms were clean. This is a very off beat hotel in terms of decor. But it was... More
0
Votes
VaiZack
13 October 2015|
AnswerShow all 6 answers
Response from Dorothy S | Property representative |
Thank you to everyone for their answers. VaiZack, we employ one of the best exterminators in the state to assure that we do not have bugs in the hotel. As for the breakfast- we have recently changed the policy to include... More
0
Votes
Cheryl_Cyr
It seems odd to me that 95% of all the 5 star reviews are done by people who have left only 1 review. I considered this hotel but I can't get over the fact that almost all of the reviews are from people who have ONLY reviewed this hotel. Seems shady. The photo's that are posted lead me to believe the people posting 1 or 2 star reviews are legit. I do know you can purchase reviews from certain websites, they make fake accounts and then you pay 1.00 per review. I am posting this question because I want to see how many people who left 5 stars will reply with more information or photo's of the rooms they had. At this point I do not feel comfortable purchasing, if I do, I will be sure to leave a review. Someone mentioned seeing a lot of bugs at this property, were they in the room? The lobby? Near the food? or in an uncontrollable area like outside?
24 September 2015|
AnswerShow all 6 answers
Response from Dorothy S | Property representative |
Thank you for your inquiry. I can assure you we do not pay for reviews. We ask at time of departure and present our guests with review cards so if they have never left a review before they know how to. As for your... More
0
Votes
Room Tips
"Stay far away!!"
brendakisling
17 Apr 2017
Read review
"go for a higher floor so you can open the window to ventilate the room."
951bruceb
17 Apr 2017
Read review
"Find somewhere else, anywhere else, to stay"
jennifersI107TF
23 Mar 2017
Read review
"pick an upper floor its safer"
mmmduffser
29 Dec 2016
Read review
Show More 
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing