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    Hotel 502

    236 reviews
    #82 of 174 Hotels in Phoenix
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    502 W Camelback Rd, Phoenix, AZ 85013-2202
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    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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    All photos (104) 104
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    Traveller (59)
    Room & Suite (33)
    Pool & Beach (15)
    Overview
    3.5
    236 reviews
    • Excellent49%
    • Very good17%
    • Average9%
    • Poor9%
    • Terrible16%
    Travellers talk about
    “light rail”(34 reviews)
    “polished concrete floors”(3 reviews)
    “extra towels”(3 reviews)
    Free Wifi
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    3 Star Hotel
    All hotel details
    Contact Info
    502 W Camelback Rd, Phoenix, AZ 85013-2202 See on map
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    Reviews (236)
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    Show reviews that mention
    All reviewslight railpolished concrete floorsextra towelsupgraded roomlarge poolspring trainingcamelbackdowntownupgradesaccommodations
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    1 - 5 of 224 reviews
    Reviewed 21 May 2017
    Bed Bugs and Overcharging!

    DO NOT STAY HERE! YOU RISK BED BUGS! I went to Hotel 502 to recuperate from lung cancer surgery. My daughter and I discovered a bed bug in our room, and we were bitten on our wrists, backs and necks. To add insult to injury,...More

    Thank notoriousnana5
    Reviewed 12 May 2017
    NEVER AGAIN!

    We check in at 3:00 to find out there is no running water. Our room didn't have a functioning refrigerator (it was filled with little dead bugs) so we requested a different room. This room smelled like cigarettes and had no coffee maker, When we...More

    Thank 754bobgreen
    Reviewed 25 April 2017 via mobile
    Very Dissatisfied

    From when we arrived and thought by its condition outside that it was abandoned to find the only car in the car park was the reception car. The front office was very poor in condition with ply wood behind the desk. The foyer was so...More

    1  Thank Graeme H
    Reviewed 17 April 2017
    Scam

    Besides agreeing with the recent reviews of this place being disgusting, I paid for my room in advance booking through trip advisor and when I left, they charged my credit card again for the room. After multiple calls and emails, they were "so helpful" on...More

    Thank brendakisling
    Reviewed 17 April 2017
    three nights in phoenix

    this is a very run down hotel, phoenix has left it behind. the rooms smelled bad, the passages smelt bad, the airconditioning whizzed and didn't do much. the bed wasn't good. the carpet is dirty, this place had a tripadvisor award for 2015, how has...More

    Thank Bruce B
    View more reviews
    123456…45
    About
    Amenities
    Top amenities
    Pool
    Free Parking
    Free High Speed Internet (WiFi)
    Fitness Centre with Gym / Workout Room
    Hotel Amenities
    Free Parking
    Children Activities (Kid / Family Friendly)
    Meeting Rooms
    Banquet Room
    Multilingual Staff
    Self-Serve Laundry
    Room amenities
    Air Conditioning
    Refrigerator in room
    Microwave
    Things to do
    Pool
    Outdoor pool
    Hot Tub
    Fitness Centre with Gym / Workout Room
    Details
    Price range
    US$59 - US$210 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #1 Best Value Hotel in Phoenix
    #28 Family Hotel in Phoenix
    #32 Romantic Hotel in Phoenix
    #40 Business Hotel in Phoenix
    Room types
    Non-Smoking Rooms, Suites
    Details
    Price range
    US$59 - US$210 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #1 Best Value Hotel in Phoenix
    #28 Family Hotel in Phoenix
    #32 Romantic Hotel in Phoenix
    #40 Business Hotel in Phoenix
    Room types
    Non-Smoking Rooms, Suites
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    All photos (104) 104
    Full view
    Traveller (59)
    Room & Suite (33)
    Pool & Beach (15)
    Business Centre & Event Rooms (1)
    Questions & Answers
    Ask a question
    Lucia T
    3 August 2016|
    AnswerShow all 4 answers
    Response from DrNana1 | Reviewed this property |
    While we did see people with pets there was no smell of animal urine or feces when we were there. We had 2 rooms, they were both clean, both bathrooms were clean. This is a very off beat hotel in terms of decor. But it was... More
    0
    Votes
    VaiZack
    13 October 2015|
    AnswerShow all 6 answers
    Response from Dorothy S | Property representative |
    Thank you to everyone for their answers. VaiZack, we employ one of the best exterminators in the state to assure that we do not have bugs in the hotel. As for the breakfast- we have recently changed the policy to include... More
    0
    Votes
    Cher C
    It seems odd to me that 95% of all the 5 star reviews are done by people who have left only 1 review. I considered this hotel but I can't get over the fact that almost all of the reviews are from people who have ONLY reviewed this hotel. Seems shady. The photo's that are posted lead me to believe the people posting 1 or 2 star reviews are legit. I do know you can purchase reviews from certain websites, they make fake accounts and then you pay 1.00 per review. I am posting this question because I want to see how many people who left 5 stars will reply with more information or photo's of the rooms they had. At this point I do not feel comfortable purchasing, if I do, I will be sure to leave a review. Someone mentioned seeing a lot of bugs at this property, were they in the room? The lobby? Near the food? or in an uncontrollable area like outside?
    24 September 2015|
    AnswerShow all 6 answers
    Response from Dorothy S | Property representative |
    Thank you for your inquiry. I can assure you we do not pay for reviews. We ask at time of departure and present our guests with review cards so if they have never left a review before they know how to. As for your... More
    0
    Votes
    Room Tips
    "Stay far away!!"
    Read review
    "go for a higher floor so you can open the window to ventilate the room."
    Read review
    "Find somewhere else, anywhere else, to stay"
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    "pick an upper floor its safer"
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