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All reviewsphoenix airportthe executive loungehertz rental carthe shuttle drivernext morningan early morning flightfront desk staffsky harborfree shuttlebreakfast buffetwould stay here againone night stayconvenient locationbusiness tripbed was very comfortablefitness centerrenovation
First impressions are important. If first impressions were everything, this would be a scathing review. I'm not the type of person who would leave a negative review and rating based on one negative impression, so I'll be as fair as possible.
We found ourselves in...More
Hotel room was clean and very nice. Staff was friendly. Location was close to airport and Scottsdale. Breakfast buffet was outstanding. Appetizers at restaurant were excellent. Pool and hot tub were nice.
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I don't know what was worse - the situation or the Manager's reaction (Melissa?).
I checked in about 2PM and was in my room about 3PM. knock on the door came and I said I couldn't answer.... knock came again and I said again I...More
2 Thank CaitieBC
Response from Sally S, General Manager at Hilton Phoenix AirportResponded 9 March 2017
I was very disappointed to read about the situation that occurred during your stay. Guest safety is our top priority and I apologize if this was not dealt with in a professional and timely manner. Your valuable feedback will be used to help us improve...More
We stayed at this Hotel on February 17 before checking into a time share, great people at the reception and the restaurant. The room was very comfortable, great bed and everything was jus perfect in the room. We had both supper and breakfast at the...More
Stayed here during a company training event. I was greeted at the front desk and was made to feel welcome. The facilities were clean and were nice and updated. The staff took great care of us and were very nice and courteous.