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Extended Stay America - Phoenix - Airport

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Extended Stay America - Phoenix - Airport
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111 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Phoenix, Arizona
1 review
Reviewed 3 days ago NEW via mobile

My current stay has been nothing short of the standard held at this location. The front office staff and maintenance crews are outstanding! Between how well they communicate amongst each other and the laughter that can be heard from down the hallway as I go about my day make me feel as if I'm home around family. I strongly recommend... More 

Helpful?
Thank TheMedic86
00esa, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for your awesome feedback! We are thrilled to read your kind remarks about our staff and are glad the cleanliness level of our rooms met your expectations. Here at Extended Stay America - Phoenix – Airport, we take pride in creating a memorable, exceptional 'home away from home' for our guests, so it made our day by hearing... More 

Staunton, Virginia
Level Contributor
17 reviews
3 hotel reviews
Reviewed 1 week ago

The room was dirty. The carpet may have been vacuumed but it needed shampooing. It was noisy. There were no amenities there or anywhere near by. The desk clerk couldn't even tell me where a restaurant was.

Helpful?
Thank earman2016
00esa, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we apologize for the housekeeping issues which were overlooked in your room. It is never our intention to lose focus on providing excellent hospitality and service. An extended stay property is different from a traditional hotel in the amenities and services... More 

Travellers are raving about these Phoenix hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

I've been here for 3 weeks and the staff has been very helpful. And the rooms are clean. Close to freeway and airport. Area is very quite and they keep the hotel very clean. The staff is helpful and professional.

Helpful?
Thank Michelle L
00esa, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Phoenix - Airport. We are so happy that you liked our helpful associates, convenient location and your clean room as well. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager More 

1 review
Reviewed 9 October 2016 via mobile

I will admit, it was cheaper than most but... first room they assigned me was not cleaned (mattress against the wall and burnt bacon smell) so I went back to the front desk to get another room and the room they gave me this time was already occupied (yes, I walked in on someone). Elevator was broke, dry wall trash... More 

Helpful?
Thank Terry C
00esa, Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for taking the time to share your feedback. Please accept our apologies for problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable, or normal at our hotel. Please know this is not usual for... More 

Victorville, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 August 2016

The ladies at the front desk were amazing. The service was fast, very informative, professional. The room was very clean. Every time I come to Phoenix Extended Stay is my first choice because of the experience

Helpful?
Thank Shian B
00esa, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thanks so much for the wonderful review, most especially the kind remarks about our staff. At the Extended Stay America - Phoenix - Airport, we strive to make sure all our guests have a great experience, and we're so glad you enjoyed our exceptional service and spotless accommodation. I will share your feedback with my entire team, particularly with the... More 

Level Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 July 2016 via mobile

I'm not a big fan of this hotel chain. Typically, they're not the cleanest or the friendliest places. I really enjoyed the staff here, and the rooms (I stayed in a double then moved to a king) were surprisingly cleaner than most. With most hotels, there are always a few things they could improve. There were a few dryers out... More 

Helpful?
Thank Trisha L
00esa, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for choosing our hotel for your stay. We appreciate your wonderful comments about our staff, and we are delighted to hear that how their courteous service made a positive difference. Our staff works hard to exceed our guests' expectations and to make your stay as comfortable as possible, so it is nice to read your recognition. We appreciate... More 

1 review
Reviewed 29 July 2016 via mobile

My 3 week stay at this location was a splended stay and I would highly recommend this particular location to my family and friends. The staff was very curtious and well knowlegde of the surrounding areas and attractions. When we needed supplys for our stay, it was giving to us without any problem. The hotel doesn't have a pool but... More 

Helpful?
Thank kylenez22
00esa, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

You put a smile on a lot of faces around here with your kind words about our team. Each department plays a part and they all work hard to ensure every guest has an amazing experience while they are away from home. It's nice to hear they made a positive difference. We appreciate you recommending us to your family and... More 

Phoenix, Arizona
1 review
Reviewed 3 July 2016

Do not Stay Here I travel extensively on business and almost always stay at Extended Stay America because of quality of rooms and service. However this particular location is dirty, provides zero weekly service and worse than that lies to customers when they ask for weekly service to be completed. Received no service on day 7 of stay. was promised... More 

Helpful?
Thank industriapower
00esa, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for sharing your review and the details surrounding your recent stay. I appreciate your loyalty to our brand and am so sorry we disappointed you with our services. I cannot apologize enough for the failure of housekeeping to provide the weekly cleaning of your suite and for my staff's failure to timely respond to your numerous requests for... More 

2 reviews
Reviewed 30 June 2016 via mobile

Even though they're remodeling right now the place is kept clean, the staff is really friendly, and Britney and Will always have a smile for you when you come in. The location is very close to Phoenix Sky Harbor airport and there are plenty of places to eat and things to do nearby Phoenix Zoo the Desert Botanical Gardens as... More 

Helpful?
Thank Keith C
00esa, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for choosing Extended Stay America Phoenix – Airport for your stay with family and for the amazing remarks provided. We are thrilled to read that our enviable location was the highlight of your visit. We love sharing wonderful remarks such as yours highlighting our Team's efforts and excellent service. They will be thrilled to hear their efforts are... More 

Phoenix, Arizona
1 review
Reviewed 27 June 2016

Loved it needed the rest very peaceful no rude people or disturbances we would love to stay here again and would recommend this hotel to everyone that we know who is traveling threw Phoenix Arizona anytime.

Helpful?
Thank teresaquintana531
00esa, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

It was fantastic to have you and your family as our guest at Extended Stay America- Phoenix - Airport, and we are delighted you were able to enjoy your visit. We are glad to read that we provided a peaceful stay, and you loved your accommodations, our helpful staff and clean facilities. We love taking care of our guests, and... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Airport

Address: 3421 E Elwood St, Phoenix, AZ 85040-1625
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: £49 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Airport 2.5*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Extended Stay, Booking.com, Travelocity and Priceline so you can book your Extended Stay America - Phoenix - Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Phoenix-Airport Hotel Phoenix
Extended Stay America - Phoenix - Airport Arizona
Phoenix Extended Stay
Extended Stay Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Phoenix - Airport staff and other travellers.
2 questions
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Questions? Get answers from Extended Stay America - Phoenix - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request a room on top floor”
 of 5 bubbles scorpio76mars, 26 Jun 2016 | Read review
“second floor is non smoking, third floor is mixed”
 of 5 bubbles funkywizard, 22 May 2016 | Read review
“Run away as fast as you can. Disgusting”
 of 5 bubbles jmartin626, 22 Feb 2016 | Read review
“quiet rooms are in the back, at end of corridor.”
 of 5 bubbles BajaBuddies2, 8 Nov 2015 | Read review
“Ask for a newly remodeled non smoking room.. and see what you get.”
 of 5 bubbles 610shawneeb, 27 Jul 2015 | Read review
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