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Hampton Inn Phoenix-Biltmore

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#13 of 177 Hotels in Phoenix
Certificate of Excellence
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Hampton Inn Phoenix-Biltmore
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537 Reviews from our TripAdvisor Community

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Showing 526: English reviews
Flagstaff, Arizona
Level Contributor
270 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 4 days ago NEW

Tucked back between a parking garage and some tall high rises, this Hampton is sort of land locked. While you can walk to some restaurants and shops, overall its on a busy street. When we checked in, there was a distinct sewer smell outside near the pool. That same smell greeted us when we entered the room as well. Ugh.... More 

Helpful?
Thank murphy2
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear murphy2, I'm so sorry for your poor experience this week at our hotel. Please be assured I will be discussing your comments with our management team to work on immediate improvements. We take pride in providing the best accommodations and service so our lapses during your stay are being taken very seriously. Again, on behalf of the staff and... More 

Bay Area
2 reviews
Reviewed 6 days ago NEW

Great place and location. Can walk to Biltmore Fashion Park and AMC theatre nearby too. Hotel offers shuttle if needed. Rooms are spacious. Very quiet. Close to Squaw Peak Park to hike. Close to Wrigley Mansion which offers great tours, many pkgs include lunch.

Review collected in partnership with Hampton

Helpful?
Thank 50stapper
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear 50stapper, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor our guest experience. I’m glad to hear you enjoyed our fun location and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Michael Comer General Manager More 

Evansville, Indiana
1 review
Reviewed 1 week ago

There are certainly better, cleaner options at this price point, in that neighborhood. They also seem to be locked down by corporate policy and unable to act autonomously to satisfy guest dissatisfaction. Either that or they don't care. This is the first time I have ever left a review for a hotel.

Review collected in partnership with Hampton

Helpful?
Thank 623deanp
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear 623deanp, I'm very sorry that you were underwhelmed with our accommodations and that you did not find us to be a good value. We do our very best to keep our rates competitive and market appropriate and offer value add amenities like breakfast & internet. We appreciate your feedback and will take it under consideration as we strive to... More 

Prairie du Sac, Wisconsin
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

I totally used the courtesy van to take me where ever I needed to go- even to the mall- I simply called when I was ready to go. The breakfast was a nice hot bar and different every day! Great location for the price!

Review collected in partnership with Hampton

Helpful?
Thank Tami S
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Tami S, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Michael Comer General Manager More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Very good quality hotel with comfortable bed and a good size room. The front desk staff were very friendly and efficient on checking in and checkout. The breakfast was sufficient although quality of a couple items questionable but it did the trick and coffee was plentiful. Convenient local shuttle which we used to go back and forth to dinner one... More 

Helpful?
Thank Traveller18755
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Traveller18755, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our modern room and ample amenities. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best,... More 

Coral Springs, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Stayed for a week. Rooms very clean. Free Breakfast was standard fare but always fresh and quickly restocked when food items were low. Hotel staff were bend over backwards helpful and friendly. Local shuttle and the drivers had the same helpful mindset. No is not in their vocabulary. Recommend for the business traveler

Helpful?
Thank Rex V
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Rex V, Thank you for your kind review and recommendation! I’m thrilled to know your stay was pleasant and we appreciate you choosing us. I will be sure to share your kind comments with our entire team as they work hard to make our guests feel at home. Best, Michael Comer General Manager More 

Phoenix/Biltmore AZ, United States
1 review
Reviewed 2 weeks ago

The location was great with loads of restaurants and shops all within walking distance. The lobby was somewhat small, but the outdoor sitting area, and the breakfast area were or good size and very nice.

Review collected in partnership with Hampton

Helpful?
Thank thomaskD6336XT
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear thomaskD6336XT, Thank you for your review and recommendation of our modern hotel and ample amenities. I’m pleased to hear that our comfortable room and great location made for a nice experience. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Michael Comer General Manager More 

St. John's, Newfoundland
Level Contributor
285 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
Reviewed 2 weeks ago

I return to this hotel because of its location -- it is ideal for how I spend my time when in Phoenix, however it can be quirky. Sadly, I have come to accept that things may not be as they are supposed to be. While the room is standard Hampton Inn (though the bathroom is showing wear and tear), on... More 

Helpful?
1 Thank RAKlein
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear RAKlein, We are delighted that you took the time to write. Your review, which highlights strengths and areas for improvement, allows us to monitor and enhance our guest experience. Our team works hard to provide a pleasant stay, so I regret our shortcomings. We thank you for your patronage and are humbled to be your hotel of choice in... More 

Austin, United States
1 review
Reviewed 3 weeks ago

We had a group of 16 people stay at the Hampton Phoenix Biltmore for a leadership weekend. The hotel staff was fantastic ensuring that we had everything we needed. The hotel shuttle was a great option and it helped our group keep the need for rental cars to a minimum.

Review collected in partnership with Hampton

Helpful?
Thank William L
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear William L, We’re pleased to hear our accommodating staff and convenient amenities made for an enjoyable group stay. Reflections like yours allow us to monitor our guest experience. Thank you for choosing us and we look forward to seeing your group again! Best, Michael Comer General Manager More 

Mashpee, Massachusetts
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

The hotel and its associates were welcoming and friendly and the room sufficient. The overall experience was mediocre and certainly not worth the price paid for the room. The rooms were a decent size but bathroom vanity is in the room which is not the best when travelling with family. The room was quiet and sufficiently clean however lacked attention... More 

Helpful?
Thank Joe D
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Joe D, I'm glad you found our associates welcoming and accommodations clean and spacious. I sincerely regret that you did not find us to be a good value. We do our best to keep our pricing and amenities competitive and market appropriate. We value your feedback and will take it under consideration as we strive to exceed our guest's... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Count on the Hampton Inn Phoenix-Biltmore hotel to offer a comfy, modern base minutes from the entertainment district at Biltmore Fashion Park. Located in the Biltmore Corridor of Phoenix, the hotel is within minutes of exciting shopping, dining and leisure options. A free shuttle service within a three-mile radius and an airport shuttle are available daily. Enjoy being in a hotel near historic Old Town Scottsdale, downtown Scottsdale and Scottsdale Fashion Square. The Phoenix Convention Center and Phoenix International Sky Harbor Airport are just a short drive away.Relax in a warm, inviting guest room with a range of thoughtful amenities. Appreciate the convenience of having amenities that include a microwave and mini-refrigerator. Stay connected with free high-speed internet access, use the handy lap desk, enjoy your favorite music on your room's alarm clock/iPod player and watch movies on the HDTV.Join us each morning for Hampton's free hot breakfast®. If you're in a hurry, simply grab a free Hampton On the Run® Breakfast Bag, available Monday through Friday, for a quick, healthy meal to go. If you're visiting for business, our friendly Hampton team members will be delighted to help plan your event in Phoenix in one of three meeting rooms suitable for 8-85 guests. Wind down after a busy day with a rejuvenating workout in the 24-hour fitness center or with a dip in the outdoor pool and whirlpool spa. ... more   less 

Additional Information about Hampton Inn Phoenix-Biltmore

Address: 2310 E Highland Ave, Phoenix, AZ 85016-5206 (Formerly Hotel Highland at Biltmore)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: £75 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Orbitz, Expedia, Odigeo, Priceline and Travelocity so you can book your Hampton Inn Phoenix-Biltmore reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Highland At Biltmore Phoenix
Hampton Inn Phoenix-Biltmore Arizona
Hotel Style:
#8 Family Hotel in Phoenix
#9 Business Hotel in Phoenix
#11 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Phoenix-Biltmore staff and other travellers.
8 questions
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Questions? Get answers from Hampton Inn Phoenix-Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is no view so you're on your own here”
 of 5 bubbles murphy2, 29 Nov 2016 | Read review
“they have the finest bedding in any hotel, love sleeping at the Hampton”
 of 5 bubbles 422samys, 13 Oct 2016 | Read review
“was in room 209 facing the garage if that matters to anyone”
 of 5 bubbles canyonratphoto, 14 Sep 2016 | Read review
“I would not pay for the high speed wi-fi. Seemed it was as fast as the free wi-fi. The back of the hotel was quiet. Really restful.”
 of 5 bubbles 303marciaj, 19 Mar 2016 | Read review
“Get the suite”
 of 5 bubbles SJHMesa, 1 Mar 2016 | Read review
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