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Extended Stay America - Phoenix - Midtown

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Traveller (15)
Room & Suite (34)
Dining (1)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Meeting rooms
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL CLASS
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Location

Full view
56Somewhat walkable
Grade: 56 out of 100
85Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
128Reviews
47Photos
1Q+A
29Room tips
Traveller rating
  • 30
  • 22
  • 21
  • 16
  • 39
Time of year
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  • English
Popular mentions
We arrived at 1:15 to a front desk staff that hardly looked up from her phone. When we inquired about checking in she flatly stated check-in time was at 3:00. We were hoping to drop our bags at least but she couldn’t be bothered to offer something nice like that. When we
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Response from 00esa, Manager at Extended Stay America - Phoenix - Midtown
Responded 4 days ago
Thank you for being our guest. We're glad to know our location was ideal for you and that you found us to be at a fair price. However, we apologize for the cleanliness and service issues you encountered while you were here. We assure you that we have discussed your feedback with our team, and we’re reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
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Hotel's Favourite
This was our first trip to Phoenix. We wanted to be sure to stay in an area close to everything. Not sure where to go, I booked a hotel on Hotwire secret rate and this was it. Boy did we luck out! This is in a great location- there is a light rail station 1 block away,
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Response from 00esa, Manager at Extended Stay America - Phoenix - Midtown
Responded 27 Mar 2018
Tom, thank you for your gracious review of Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. We appreciate you mentioning our staff, especially Brenda . She is a true asset to our team, and we will be sure to share your compliments. We hope you both are already planning another trip our way. Sincerely, Hotel Management
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All I can say is avoid this place. We were told they are upgrading us to go into room to see they actually didn’t. The top bed cover was stained in what looked like food. The amount of dust collected on areas out of eye level make me believe this place has never been deep
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Response from 00esa, Manager at Extended Stay America - Phoenix - Midtown
Responded 3 weeks ago
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
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We stayed at the Osborn location for two weeks. The front desk people were fantastic. We were informed that the room would be serviced once a week so we exchanged towels as needed. They gave us directions to restaurants and light rail access was a block away. The motel has been
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Response from 00esa, Manager at Extended Stay America - Phoenix - Midtown
Responded 4 weeks ago
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed by the service provided by our courteous associates and enjoyed our ideal location. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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I've been staying here almost a week now, have not had my room serviced. The rooms do not have any Kitchenware in them as they say its taken out in order to be cleaned. The checking pamphlet specifically said to call the front desk in order to have kitchenware delivered to your
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Response from 00esa, Manager at Extended Stay America - Phoenix - Midtown
Responded 13 Feb 2019
We are sorry for the inconvenience you experienced. We definitely want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your visit better. Sincerely, Hotel Management
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All photosTravellerRoom & SuiteDining Pool & Beach
Cracked toilet tank, which is a sanitation germ hazard.
the desk/table which looks like it was taken out of a junk heap
torn sofa
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"Look at room before committing"
"Rooms on the 3rd floor are quieter. Make sure you communicate your needs."
"probably better to be on upper floors since doors are frequently propped open on first floor"
"third floor is the quietest"
"ask the staff"
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PRICE RANGE
US$89 - US$242 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay deluxe phoenix - midtown hotel phoenixextended stay america phoenixextended stay phoenixphoenix extended stay
FORMERLY KNOWN AS
Extended Stay Deluxe - Phoenix - Midtown
LOCATION
United StatesArizonaCentral ArizonaPhoenix
NUMBER OF ROOMS
129
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