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Crossland Phoenix - Metro - Black Canyon Highway

113 reviews
#137 of 173 Hotels in Phoenix
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Traveller (69)
Room & Suite (47)
Dining (2)
Overview
  • Excellent23%
  • Very good7%
  • Average9%
  • Poor14%
  • Terrible47%
Travellers talk about
“sparkling clean”(2 reviews)
“tv channels”(2 reviews)
“dishwasher”(14 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
Fitness centre
2.0 Star Hotel
All hotel details
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (113)Write a Review
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51 - 55 of 109 reviews
Reviewed 22 September 2014 via mobile

This place is a joke. 1. waited 3 hours to get a key card. The manager couldn't 'open' the third party authorization form. Her resolution was a text to the property manager, and wait.... The girl working the front desk was on her first day...More

2  Thank Missrosecope
Reviewed 10 August 2014 via mobile

Extended stay America has always been a positive experience for me until I stayed at this location. The hotel room was not what you see on the website. I prepaid my stay for one week and I checked out after first night. ...hope 6 weeks...More

4  Thank dinahmighte
Response from Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon HighwayResponded 26 August 2014

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were not satisfied with your room on you last stay with us. I sincerely apologize for all of the cleanliness and maintenance...More

Reviewed 10 July 2014

The front desk not the best especially when you had a long day and you cant check in because running an audit at 9:30 pm and have to find something to do for 40 mins. Then during the course of the evening we had a...More

3  Thank Rich M
Response from Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon HighwayResponded 5 August 2014

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding your check-in and room key issues is truly regrettable. Please accept my apologies. In response to your feedback, I will be meeting with my front...More

Reviewed 6 July 2014

So I am writing this review for a 2nd time because they took down my first one. I wish I could show it to you all so you could see that I was very professional, honest, and still nice. I originally gave it a rating...More

Thank Logan W
Response from Manager_11525, Owner at Crossland Phoenix - Metro - Black Canyon HighwayResponded 5 August 2014

Thank you for your recent review of your stay. Please accept my sincere apologies for the pests you encountered during your stay. While I am glad that my staff was able to have you moved to a different room, please know that I will be...More

Reviewed 3 July 2014

When I arrived in my Phoenix AZ hotel, I was told that only smoking was available, something that I can not tolerate and get sick when around. I explained that I did not request a smoking room and will not be able to stay in...More

1  Thank dndlion49
Response from Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon HighwayResponded 5 August 2014

I appreciate you taking the time to write a review of your experience with us. I am so disappointed to read of the poor service you received from our front desk staff. I discussed your comments with the team and we will be reviewing our...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Meeting Rooms
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Outdoor pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$52 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$52 - US$111 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (69)
Room & Suite (47)
Dining (2)
Pool & Beach (1)
Questions & Answers
Ask a question
TonySchuler
9 March 2017|
Answer
Response from CLPHX3504 | Property representative |
Hello Tony, we are currently under renovation. We are about half way done. We would love to have you as our guest. Thank you, Shelley M. Donaldson
0
Votes
Abcam7008
4 December 2016|
Answer
Response from Matthew S | Property representative |
Thank you for your question. We would be happy to have you again for Spring Training 2017! We are currently well under way renovating the hotel and hope to have everything completed around mid to late January.
0
Votes
Room Tips
"dont belive that you will get good room"
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"Never stay at this hotel."
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"I'd recommend a second-floor room in either the north building or the south building."
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"You could do much better somewhere other than this hotel, in bad need of a makeover"
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