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SureStay Hotel by Best Western Phoenix Downtown

Traveller (109)
Room & Suite (66)
Dining (8)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Silver level
The SureStay Hotel by Best Western Phoenix Downtown is located in the heart of Phoenix, perfect for travelers seeking sunshine, sports, and a fun night out in downtown. Come stay with us and be close to all of the adventures Downtown Phoenix has to offer! Enjoy the sunny weather, evening walks around the city, and end the day in our brand new remodeled rooms.
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Property amenities
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Room features
Air conditioning
Microwave
Refrigerator in room
Non-smoking rooms
Good to know
HOTEL STYLE
Value
Budget
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel deals

Location

Full view
83Good for walkers
Grade: 83 out of 100
18Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
856Reviews
149Photos
23Q+A
100Room tips
Traveller rating
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Popular mentions
We enjoyed the unique artwork, comfortable beds and cleanliness of the room. We were able to walk one block to a great restaurant, and afterwards strolled to a nice park. ASU campus is nearby; another nice place to walk. Breakfast was small but satisfying, so we did not need
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Review collected in partnership with Best Western
Response from SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded yesterday
Dear guest, Thank you for choosing us and for your feedback. We feel great to have served you and hope to do the same in the future. Please do not hesitate to contact us back for any future reservation needs. Thank you once again and have a great day!
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Hotel's Favourite
I stayed here iin January in one of the renovated rooms and as always in America (I'm from the UK) it was large, spacious, included a fridge and coffee maker and microwave. The shower was powerful and the bed was very comfortable with lots of pillows. Dan and his family were
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Response from DSharmaPHX, Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded 6 Feb 2019
Dear guest, Thank you so much for being our valued guest and for sharing wonderful thoughts with our online visitors. How happy we are to see that you enjoyed your visit and had a good experience while you were in our hotel. We love to hear from guests about their experiences so that we keep upgrading guest services in the best possible manner. I will definitely share your kind words with my staff, and I'm sure they feel honored to have served guests like you in our hotel. I thank you once again and wish you all the best for all your future plans and endeavors. Have a great day! Dan/Manager
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Last week I was tasked with finding accommodations within walking distance of the ConAmerica venue in downtown Phoenix. Surestay by Best Western had better reviews than several of the other places nearby and came in at a cost of $170 for a Wednesday night. First, this turned out
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Response from SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded yesterday
Dear guest, Sorry for any inconvenience. We regret not to have come up to your expectations but your comments will be a source for us to keep improving. Thank you for choosing us and for the feedback. We hope to have another opportunity to serve you better. Thank you once again and have a great day!
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Stayed here because host hotel for my business conference was full and this was a convenient downtown location. BUT... turns out the location, the service and cleanliness was terrible. Location is directly across street from a big night club with very loud bands playing nightly.
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Review collected in partnership with Best Western
Response from SureStayhotel, Front Office Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded yesterday
Dear guest, We thank you for your feedback. Sorry about the inconvenience. We will look into each area of your concern and work to improve on them. We apologize for not being able to stand to your expectations but continue to work for improvement. Thank you once again.
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Wasn't sure about the hotel driving through the area. It's located in the downtown area and about 10-15 min from the airport which is why we booked the hotel. The pictures on the web site is a little deceiving but it was ok. The rooms are decorated in an industrial modern
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Response from SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded 2 days ago
Dear guest, Thank you for choosing us and the feedback. We will definitely consider your suggestions for making further improvements in the guest rooms. We are happy that you liked the location and felt safe in our hotel. We will be looking forward to serving you again. Thank you once again.
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A bit hard to see but the window to the world was very dirty.
We told staff about this chair. Hopefully they will fix it.
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12345614
Hi! Thank you for the question. The hotel has now transitioned to SureStay by Best Western, but the location remains the same. All guest rooms are now remodeled and have fresh looks. We welcome you, your family members and friends to our hotel. Any further questions, please contact us at 6022578331. Thank you.
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7am to 9:30am
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Regarding The Bed Bug Issue, First Off I Think Sam Is Very Unprofessional Saying That I'm Trying To Blackmail For $300 And I Will Call Better Business Bureau For That Statement Because Blackmail Is A Felony, Second We Sent Pictures Of Our Bites And He Stated That He Was Going To Get The Rooms Inspected And I Haven't Heard From Him Regarding the Inspection Nor Received Any Information Regarding That Inspection, Third Yes I Want My Money Back For Those Rooms Unless You Show Prove That The Pictures I Sent You Of The Bites Wasn't Bed Bites, INSPECTION PROVE THAT THE ROOMS WAS INSPECTED AND NO BUGS WAS FOUNDED IN THOSE ROOMS, Fourth We Were At A Conference At The Sheraton And Sam Stated We Could Have Got Bite At The Sheraton, But My Boss Stayed At The Sheraton And Didn't Have No Bites, But Myself And My Coworker Both Had Bites, Sometimes Sam It's Best Not To Say Things Like Blackmail Because Now You Have Opened Up And Investigation On This Blackmail For $300 Use Better Judgement On Your Words And Better Customer Service, Mr Sam (Manager) Have A Nice Day
-1 votes
Dear, Celeste Thank you for inquiry with us. Sorry to say but we don't offer shuttle service anymore. Also, train running from the airport to downtown cost about $2. taxi cost $25. and uber cost you $10-13. If you have any questions let us know. Thank you.
2 votes
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"This is a motel"
"We were in a back corner room, not bad."
"Free Parking"
"Two-level motel style. Rooms on ground floor have access to your car. Upper level a bit more private (but with stairs to contend with)."
"The entrance area of the room should be equipped with at least one lamp."
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PRICE RANGE
US$75 - US$206 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
americas best value inn - downtown phoenix hotel phoenix
FORMERLY KNOWN AS
Americas Best Value Inn - Downtown Phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenix
NUMBER OF ROOMS
36
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