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I was initially disappointed with service from the night manager and therefore developed a poor impression of the W Scottsdale. However, I was treated very well by the lady at check-in (Krystle), who turned around my opinion of the hotel. Service is everything, and I...More
Oh My..I can not say enough about my stay. Albeit a 24 hour stay from the moment I arrived I was impressed with the service and welcome of the Bell staff to the talent members who checked me in. Big Shout out to Ronald ,...More
1 Thank Patrick F
Response from Lauren S, Public Relations Manager at W ScottsdaleResponded 24 January 2018
We can’t say enough about this review! When our guests are happy, we’re happy - and we are thrilled to hear that you were impressed from the moment you arrived. Your comments have been celebrated with GM David Cronin and the Talent members mentioned in...More
If you plan to be in the Scottsdale area, you have to stay at this hotel. While on the surface it seems to cater to the young set (in light of the awesome weekend events and wet parties), the older generation can experience an excellent...More
The W made my weekend and for our Bachelor Party. Brendon O’Neil and Sierra Johnson were great and they enhanced our customer experience at the W while we stayed here. They were very cordial and they gave great recommendations for on site and off site...More
Stayed at this hotel on the 20th March for 1 night. As a Platinum member and using one of my suite nights I was upgraded to a corner room. What a waste of a suite night. Poor standard room. Dirty carpet, no bed side lights,...More
Response from Lauren S, Public Relations Manager at W ScottsdaleResponded 1 week ago
Thank you for sharing your thoughts online, although we are disappointed to hear that your accommodations did not meet your expectations. We will use your feedback regarding the condition of the room to make improvements. Thank you for choosing to stay with us.