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Embassy Suites by Hilton Scottsdale Resort

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210 Reviews from our TripAdvisor Community

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Showing 207: English reviews
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Sterling, Illinois
Reviewed 2 days ago NEW

My wife and I were finishing up a a birthday trip I had planned for her going to Sedona and the Grand Canyon, it was her actual birthday and we had to fly out the next morning. I don't think she could have hoped for a better ending to the trip. The property is very attractive and well maintained, with...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Daniel B
Sterling, VA
HOTEL’S FAVOURITE REVIEW
Reviewed 26 December 2016

We've stayed at this property several times when it was the Chaparral Suites because of its great location....now, it's even better with its fresh renovation. The decor is beautiful with very cool light fixtures, carpeting and art. Beds are comfy and rooms are equipped with coffee makers, microwaves and fridges. The breakfast buffet is extensive with made to order omlettes...

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Helpful?
2Thank potomacfallsmom
About Hotel's Favourite Review
Gretchen M, Director of Sales at Embassy Suites by Hilton Scottsdale Resort, responded to this review

potomacfallsmom, Thank you for your feedback, we appreciate your comments on our complimentary made to order breakfast and nightly managers reception. We hope to have you back again soon.

Orlando, Florida
Reviewed 4 days ago NEW

This resort is walking distance from Old Town/the mall and the best dining restaurants in America. I was very impressed with the staff how courteous they were and helpful getting information. Driver took us to the best locations to eat and enjoy our leisure time.

Review collected in partnership with Embassy Suites Hotels
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1Thank markcN2981UC
Gretchen M, Director of Sales at Embassy Suites by Hilton Scottsdale Resort, responded to this review

Thank you for your kind review. I'm so happy you were able to enjoy all that Old Town has to offer. We hope you stay with us again soon!

Reviewed 4 days ago NEW

This hotel has the chance to be great. The site is understaffed to say the least. The breakfast area was understaffed causing dirty plates and silvreware to be everywhere. The front desk is at least a 15 minute wait to talk to anyone. Don't even try calling the front desk from your room, they will not answer.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Stephen S
Gretchen M, Director of Sales at Embassy Suites by Hilton Scottsdale Resort, responded to this review

Hi Stephen, Thank you for your review. I am very sorry that this was your experience, although not an excuse, the hotel was unexpectedly short-handed during a very busy week and for that I apologize. You should not have witnessed any of this. I'm hoping you were still able to enjoy some of the amenities on property. I invite you...

Las Vegas, Nevada
Reviewed 5 days ago NEW

I have to tell you I love Embassy Suites. I have stayed in Embassy Suites all over the country and usually stay there if I have a choice. In fact I have stayed in all of the other Embassy Suites in the Phoenix area. I have always loved the ambiance of Embassy Suites. When I got to the hotel, I...

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Helpful?
Thank Kondan
Gretchen M, Director of Sales at Embassy Suites by Hilton Scottsdale Resort, responded to this review

Thank you for staying at the Embassy Suites Scottsdale Resort and for leaving your comments. We appreciate all feedback and will be looking into the issues that you addressed. Our goal is to always make every stay a wonderful experience for our guests and I apologize that yours did not go as planned. I hope this doesn't stop you from...

Indianapolis, United States
Reviewed 5 days ago NEW

Stayed a week for a conference. I stayed at this hotel 10 years earlier when it was the Chaparral. They have done a great upgrade to the rooms. They are very spacious and comfortable with all the amenities you could want. The hotel restaurant is quite good. I enjoyed their French Dip sandwich there a few times and was pleasantly...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank D1819MNtimr
Gretchen M, Director of Sales at Embassy Suites by Hilton Scottsdale Resort, responded to this review

Thanks for your review. It's always nice to hear from people who stayed at this hotel before the renovation. I'm glad you were able to eat a few meals on property, the complimentary breakfast has always been one of my favorites. We look forward to having you stay with us again soon.

Reviewed 6 days ago NEWvia mobile

All staff was so accommodating and friendly especially Rafael during cocktail hour! Rooms completely remodeled! Great place to visit!! Shuttle service is so appreciated and also accommodating. Breakfast is included and fresh and yummy. Walking distance to Old Towm.

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Helpful?
Thank Barbara K
Gretchen M, Director of Sales at Embassy Suites by Hilton Scottsdale Resort, responded to this review

Hi Barbara, I'll be sure to pass along your praise to Rafael, we pride ourselves on great service. I'm happy to hear that you were able to take advantage of our amenities, that is what they are there for! Thanks for staying with us, we hope to see you soon.

Norman, OK, United States
Reviewed 6 days ago NEW

Newly renovated, attractive, and comfortable. I especially liked the sliding glass balcony door that could be fully opened for fresh air. The suite smelled of newly installed materials off-gassing, not very healthy.

Review collected in partnership with Embassy Suites Hotels
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Thank scottwG9523ZT
Scottsdale, United States
Reviewed 6 days ago NEW

I will definitely be staying at this location again! It has Excellent service, location, and staff. Very Comfaortable beds, with quiet, large rooms. Plenty of space to work as well as a separate area for sleeping. Friendly staff, very clean location, and amazing complimentary breakfast and evening happy hour!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank christyw532
Gretchen M, Director of Sales at Embassy Suites by Hilton Scottsdale Resort, responded to this review

Hi Christy, It sounds like you took advantage of all of our amenities! Our spacious rooms are great for work, relaxation and everything in between. I'm happy to hear that you enjoyed your time with us. I hope you'll stay with us again soon!

Reviewed 1 week ago NEWvia mobile

This hotel is newly remodeled and a very good value. Two big pools, Excellent breakfast and the staff was excellent. I had one small concern and the manager of the hotel took care of it immediately and very graciously. Also they provide free local shuttle service which was much appreciated as we arrived after midnight and hadn't had time to...

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Helpful?
Thank Judy G
Gretchen M, Director of Sales at Embassy Suites by Hilton Scottsdale Resort, responded to this review

Hi Judy, I'm so happy you were able to take advantage of our amenities. It sounds like you had a wonderful time. Thanks for leaving your review, we hope you choose to stay with us again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Embassy Suites by Hilton Scottsdale Resort opened following a $25 million renovation. This beautiful all-suite property is located in the heart of Scottsdale, situated among 15 acres of beautiful landscaping and within walking distance to great shopping and restaurants. Entertainment, golf and cultural activities are also in close proximity. In each of our 312 suites you will find a spacious living room and bedroom, two TVs, wet bar with mini fridge, microwave, coffee/tea maker and sink, iron/ironing board, hair dryer, in-room safe, voice messaging and in-room movies. Our signature complimentary amenities include a cooked-to-order breakfast and evening reception daily, individual airport transportation 6am to 9pm, in-room wired and wireless Internet and USA Today newspaper. You can play tennis, swim in one of our two oversized pools, enjoy a whirlpool or workout in our fitness center. Relax for lunch or dinner in our 4th Floor restaurant or watch your favorite sport on 10 state-of-the-art HD satellite TVs in our Sports Bar. We have 50,000 sq. ft. of flexible meeting space (25,000 indoor/25,000 outdoor). Our 11,200 sq. ft. Ballroom and Conference Center provides advanced technological audio-visual features, which include AV catwalk, hang points, voice and modem phone connections, T1 Internet connections and wired and wireless Internet connectivity. Also on site are two additional ballrooms and three Executive boardrooms. ... more   less 

Additional Information about Embassy Suites by Hilton Scottsdale Resort

Address: 5001 N Scottsdale Rd, Scottsdale, AZ 85250 (Formerly Chaparral Suites Scottsdale)
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: £91 - £395 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Scottsdale Resort 3.5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Travelocity, Expedia and Cheap Tickets so you can book your Embassy Suites by Hilton Scottsdale Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chaparral Suites Scottsdale Hotel Scottsdale
Chaparral Hotel Scottsdale
Chaparral Resort Scottsdale
Embassy Suites By Hilton Scottsdale Resort Arizona
Hotel Style:
#7 Top resorts Hotel in Scottsdale
#30 Romantic Hotel in Scottsdale
#40 Family Hotel in Scottsdale
#45 Business Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Scottsdale Resort staff and other travellers.
32 questions
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Questions? Get answers from Embassy Suites by Hilton Scottsdale Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms have great view to the pool and recreation area.”
 of 5 bubbles MariaBtravel, 14 Feb 2017 | Read review
“Double check your reservations and reconfirm”
 of 5 bubbles PamG709, 14 Feb 2017 | Read review
“Although our room (169) was fine, as it was next to the ice machine.”
 of 5 bubbles SuzieQ044, 6 Feb 2017 | Read review
“I prefer the east (back) end of the facility for quietness.”
 of 5 bubbles paulwN883UK, 1 Feb 2017 | Read review
“Higher floors facing front of hotel for view of Camelback Mountain”
 of 5 bubbles TerryF181, 26 Jan 2017 | Read review
5 of 5