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Hampton Inn Suites Phoenix Surprise

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Traveller (24)
Room & Suite (14)
Dining (4)
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Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“cookies”(25 reviews)
“happy hour”(11 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Hampton Inn Suites Phoenix Surprise
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hampton Inn Suites Phoenix Surprise
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Reviews (461)
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460 results
Traveller rating
297
119
32
10
2
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Time of year
LanguageEnglish
297
119
32
10
2
Show reviews that mention
All reviewscookiescomplimentary breakfasthappy hourroom was cleansun city westwafflesgrand avenueexcellent hotelconvenient locationspring trainingwould stay here againthe breakfast areaparking lotwe've stayedexcellent stayfresh fruitfront desk staff
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1 - 5 of 460 reviews
Reviewed 5 days ago

Have stayed here several times before to visit nearby family. Staff always welcoming and make us feel more like old friends than just customers. Well maintained facility. Looking forward to our next trip.

Review collected in partnership with Hampton
Thank ColoradoMike2018
Hotel's Favourite
Reviewed 19 April 2018

After my daughter's softball team booking went bust at a different hotel, we needed to find a new place to stay or find ourselves homeless during the tournament. A same day quick search located Hampton Inn Suites Phoenix in Surprise. We were pleasantly surprised the...More

Thank RichardBecker
Reviewed 3 weeks ago

We were treated very poorly upon arrival with our kids. It was offensive that we were told that we couldn’t stay on the fourth floor. I experienced the front desk gentleman rolling his eyes when we assured him we would be okMore

Review collected in partnership with Hampton
Thank sarahmaples
Response from John-HiltonHelp, on behalf of management at Hampton Inn Suites Phoenix SurpriseResponded 2 weeks ago

Dear sarahmaples, We are sorry we were not able to provide you with a better quality of service at check-in. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try...More

Reviewed 4 weeks ago via mobile

It's a very cookie cutter Hampton Inn, which truly isn't q bad thing. You know exactly what you're getting...a clean room and efficient service. It wasn't the king we reserved but we were too tired to make a stink over a small issue. The poor...More

Thank Shane O
Reviewed 17 April 2018

We needed a good location and Hampton Inn and Suites did it for us. We were just minutes from the wedding and reception in Sun City West. The stay was great. The room, service, amenities (pool, spa, exercise room and business retreat room, with computers...More

Review collected in partnership with Hampton
Thank jokigrant
View more reviews
Most Booked Properties in Surprise
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Heated pool
Details
Price range
US$110 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surprise
#2 Romantic Hotel in Surprise
#3 Business Hotel in Surprise
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$110 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Surprise
#2 Romantic Hotel in Surprise
#3 Business Hotel in Surprise
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (24)
Room & Suite (14)
Dining (4)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Questions & Answers
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DocRickB
17 January 2018|
AnswerShow all 4 answers
Response from jamaicameonemoretime | Reviewed this property |
Not that I know of.
0
Votes
DocRickB
17 January 2018|
AnswerShow all 3 answers
Response from Susan G | Reviewed this property |
I think it depends. I was visiting my mother who was across the highway in a skilled care facility. Because this Hampton Inn is owned by Sun Health, which also owns the nearby Colonnade, they did shuttle me free among their... More
0
Votes
nicori2001
19 August 2017|
AnswerShow all 9 answers
Response from Cruiseguy16 | Reviewed this property |
Yes, private
0
Votes
Room Tips
"The pool view added a nice touch."
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"Try to get a room facing the pool rather than Grand Avenue so avoid hearing the train."
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"Usual advice, try to stay away from elevators. Some rooms have 2 queen beds, some single king bed."
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"Get room away from Grand Blvd side"
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