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Holiday Inn Express Surprise

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Holiday Inn Express Surprise
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146 Reviews from our TripAdvisor Community

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Showing 144: English reviews
Provincetown, Massachusetts
Reviewed 3 weeks ago

we were passing through phoenix on a road trip and were looking for an inexpensive, clean place to stay. We found this place on a last minute availability page and were pleasantly surprised. The room was clean with a comfortable king bed. Breakfast was included and was better than expected. This place exceeded our expectations.

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Helpful?
Thank Bob S
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

I am happy you found us on your road trip. Thank you for taking the time to review our hotel.

Dallas, Texas
Reviewed 28 October 2016 via mobile

Very clean and modern. Great staff and spacious well appointed room. I will definitely stay here again. Close to nice restaurants shops. Great free breakfast buffet with a great selection of food. Plenty of free parking.

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Helpful?
Thank Greg H
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

We can't wait to see you again! Thank you for the review.

NEW YORK
Reviewed 19 October 2016 via mobile

I'm a platinum member and have stayed at many HIE properties, and this one ranks up there with my favorites. Upon arriving I had the pleasure of meeting one of the managers, Andrea. She was super helpful from the start and during my three day stay. Even though the reason I came to Arizona was for events in Phoenix, I...

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Helpful?
Thank NYPAUL
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for taking the time to review our hotel. I am happy to hear you enjoyed your stay. I am also glad the staff were able to help out in the areas we had some problems. Andrea is awesome and I will pass along your comments to her!

Reviewed 30 September 2016 via mobile

We always stay here for Spring Training and for visiting family. It has everything we want and at a reasonable price. The location, the accommodations, the price, and the free breakfast all add up to a very nice stay. In the beginning we tried other places, but this place is the best!

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Helpful?
Thank Sue S
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the great review! We will see you next time.

Reviewed 10 June 2016 via mobile

My family and I (hubby and 2 kids) recently stayed at this Holiday Inn. It was new so of course the rooms and everything else inside was clean and fresh. The breakfast was excellent the ladies that take care of it do a great job keeping everything neat and tidy and stocked. Pool area was also nice and clean. Rooms...

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1Thank Sweetbabespa
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the great review! We can't wait to see you next time you are in the area! Ian

Prescott Valley, Arizona
Reviewed 31 May 2016

Nice room, nice bed and the overall hotel is clean and neat. The staff were friendly and helpful. Pool small but nice. Only complaint is that every time the compressor on the AC shut off it made a very loud clunking noise.

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Helpful?
Thank kimjady
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

I am happy to hear you enjoyed your stay with us. I am sorry about the loud compressor noise. It takes a lot to cool down the Arizona heat and the units take a beating this time of year. I will make sure we get that unit checked out and running perfectly. Thank you for the review. Ian

Cohasset, Minnesota
Reviewed 25 May 2016 via mobile

New, very clean, outstanding staff. Breakfast hot with healthy choices. Would highly recommend and stay there again. Convenient location with many restaurant choices very near. Close to many shopping locations with shopping for all ages.

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Helpful?
Thank Garry G
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the great review! We are always happy to hear positive feedback. Ian

Blaine, Minnesota
Reviewed 17 May 2016

We really like stay I g at the Holiday Inn's, usually get comfortable beds and have plenty good food to have for breakfast. They have hot or.cold foods along with fruits and breads of different kinds. Hot coffees, tea and cocoa is also available. This one also had pancakes, some we've gone to had waffles. Nice pool area and workout...

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Helpful?
Thank eween49
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the review! The Pancake machine is pretty great. We are happy that you enjoyed your time with us. Ian

Madison, Wisconsin
Reviewed 16 May 2016

Very nice stopover before heading to airport. Clean, comfortable., convenient. Great, pleasant front desk personnel. Typical breakfast bar. Airconditioner was struggling a bit but may have just been that one.

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Thank Mitzie16
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for taking the time to review your stay with us. I am happy to hear you enjoyed our hotel. Ian

Leesburg, Virginia
Reviewed 2 May 2016 via mobile

The hotel was clean and comfortable. Upon check in, my wife and I were greeted by a friendly staff member. Our room was very nice and the house keeping staff was very courteous and attentive. The complimentary breakfast was hot, fresh, and delicious. The pool facility was clean and up to date. For the price we paid, we received exceptional...

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Helpful?
Thank forrestb819
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

forrestb819, Thank you for taking the time to review your stay with us. I am so happy to hear you had a good experience while at the hotel. If you are ever in the area come back and see us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Surprise Hotel Located in a Growing Community From booming business districts to breath-taking landscapes, the Surprise, Arizona, Holiday Inn Express Hotel & Suites neighbors attractions for every taste. Our Surprise hotel stands only thirty miles from downtown Phoenix, in one of the nation's fastest growing communities. Business travelers will enjoy our convenient location near Arizona's thriving businesses. Our Surprise, Arizona hotel near Phoenix's Sky Harbor International Airport (PHX) and Deer Valley Airport (DVT) makes it easier to travel in and out of the area. Our Greater Phoenix hotel is also located near many major businesses, such as Toyota, Volvo Ford and Daimler-Chrysler. Sports enthusiasts will enjoy being surrounded by Speedworld Raceway, Glendale Arena , multiple top-rated golf courses and both Peoria and Surprise stadiums (Spring Training Center for Kansas Royals and Texas Rangers) . Visitors of our Surprise, AZ hotel can also head outdoors to hike Piestewa Peak's popular Summit Trail for a breath-taking view of the city or revel in the beauty of the Desert Botanical Garden's thriving plants. No matter where you go, our newly-built Surprise hotel rooms with free high-speed Internet access will always welcome you back for a relaxing dip in our outdoor pool and whirlpool. ... more   less 

Additional Information about Holiday Inn Express Surprise

Address: 16540 N Bullard Ave, Surprise, AZ 85374-7601
Region: United States > Arizona > Central Arizona > Surprise
Price Range: £76 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise
Hotel Style:
#5 Family Hotel in Surprise
#6 Business Hotel in Surprise
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Questions & Answers

Questions? Get answers from Holiday Inn Express Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is the Luck Air force base so you may see/hear some very fast planes,but only outside”
 of 5 bubbles eween49, 17 May 2016 | Read review
“Ask to be on the pool side for viewing”
 of 5 bubbles 415cynthiac, 29 Nov 2015 | Read review
“I think the rooms facing out the front, is toward the stadium, if the room face the west you can see mountain. But all rooms were good.”
 of 5 bubbles barbaral512, 20 Feb 2015 | Read review
“Any room is fine.”
 of 5 bubbles jhothir, 5 Jan 2015 | Read review
“It is in a quiet area so there is little traffic noise. We did hear the people above us.”
 of 5 bubbles Bailey709, 27 Dec 2014 | Read review
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