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Best Western Plus Tempe By The Mall

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Traveller (72)
Room & Suite (28)
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Overview
  • Excellent46%
  • Very good32%
  • Average12%
  • Poor5%
  • Terrible5%
Travellers talk about
“best westerns”(18 reviews)
“waffles”(36 reviews)
“arizona mills”(16 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Airport Transportation
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Plus Tempe By The Mall
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Plus Tempe By The Mall
Special Offer: BOOK DIRECT & SAVE
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (867)
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All reviewsbest westernswafflesarizona millsfront desk staffphoenix areawithin walking distancegreat place to stayclean roomspool and hot tubthe shuttle drivereasy accessconvenient locationvery nice hotelgreat roomfree shuttlefree breakfastparking lot
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11 - 15 of 821 reviews
Reviewed 27 March 2018 via mobile

Spent a Saturday night, 3/24, after help cleaning out my father in law’s, wife’s dad, house after he passed. First the prices were crazy in the area, spring training for baseball was going on in the area. Second the staff on Saturday was very polite...More

Thank killemall2017
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 29 March 2018

Dear killemall2017, Thank you for your revision from your review in medallia, we were not aware of the hypodermic cap or agents attitude. We apologize for the inconvenience and will definitely take this change in your story seriously and look into it. Again, please accept...More

Reviewed 23 March 2018

I realize that they are going through a remodeling, but the room was dated and not at all appealing. The bathroom door had the lock broken off, there were holes in the wall where a picture was mounted, there was a free standing closet that...More

Thank Brandywine71
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 25 March 2018

Hi Brandywine71 - first, thank you so much for taking the time to write this detailed review; it not only helps us with our training efforts, but also shows us how we can improve our property at all levels. I want to be the first...More

Reviewed 19 March 2018

This hotel advertises an offer of 10% off the best available rate if you check in on Yelp which I did. Upon checking in their were 2 gentlemen at the front desk who stated that they never herd of the Yelp discount. One of them...More

Review collected in partnership with Best Western
Thank James A
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 20 March 2018

Hello James A, Thanks for your review. While we are disappointed to hear about this, we are grateful you let us know as this is a wonderful retraining opportunity for those agents. We are glad we had the opportunity to make this right for you...More

Reviewed 14 March 2018 via mobile

Been staying in Best Westerns for 40 years but probably no more. Shuttle only runs once an hour so had to take Uber to avoid a 55 min wait at the airport ( probably my fault for not checking first). Then we check in and...More

Thank texasrrguy
Response from Jessica M, Manager at Best Western Plus Tempe By The MallResponded 16 March 2018

I want to be the first to apologize for your experience here at Best Western Tempe by the Mall. I want to assure you that we have given you a full refund for these issues, this is not how we intend to run our business...More

Reviewed 14 March 2018

My wife and I stayed here 5 days and had two different rooms. The rates go up with the local events. Major League Baseball teams were having preseason games. We had a king bed but had to move to two queens after day two. Many...More

Thank longball44
Response from Jessica M, Manager at Best Western Plus Tempe By The MallResponded 15 March 2018

Hello, Thank you for taking time to review us and we are thrilled to see that you enjoyed your stay! We will be sure to pass along your kind compliments to Stacia and Chris. By telling us what you liked about your stay and how...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Shuttle Bus Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room Service
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$80 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Tempe
#4 Family Hotel in Tempe
#6 Business Hotel in Tempe
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$80 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Tempe
#4 Family Hotel in Tempe
#6 Business Hotel in Tempe
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (72)
Room & Suite (28)
Dining (6)
Pool & Beach (3)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Sbwozniak
25 September 2017|
AnswerShow all 2 answers
Response from Traves S | Property representative |
Hello, our breakfast is available daily, 6am-9am. Thank you.
0
Votes
Trish W
2 September 2016|
AnswerShow all 2 answers
Response from Traves S | Property representative |
Hello Trish for breakfast Gluten Free we have Chex Cereal, Soy Milk.
0
Votes
Room Tips
"Stay elsewhere."
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"You can always ask to see your room first or request one that has been renovated."
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"Get one that has been renovated."
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"Check the room before signing into it, wished I did."
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