We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsbest westernswafflesarizona millsfront desk staffphoenix areawithin walking distancegreat place to stayclean roomspool and hot tubthe shuttle drivereasy accessconvenient locationvery nice hotelgreat roomfree shuttlefree breakfastparking lot
Spent a Saturday night, 3/24, after help cleaning out my father in law’s, wife’s dad, house after he passed. First the prices were crazy in the area, spring training for baseball was going on in the area. Second the staff on Saturday was very polite...More
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 29 March 2018
Thank you for your revision from your review in medallia, we were not aware of the hypodermic cap or agents attitude. We apologize for the inconvenience and will definitely take this change in your story seriously and look into it. Again, please accept...More
I realize that they are going through a remodeling, but the room was dated and not at all appealing. The bathroom door had the lock broken off, there were holes in the wall where a picture was mounted, there was a free standing closet that...More
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 25 March 2018
Hi Brandywine71 - first, thank you so much for taking the time to write this detailed review; it not only helps us with our training efforts, but also shows us how we can improve our property at all levels. I want to be the first...More
This hotel advertises an offer of 10% off the best available rate if you check in on Yelp which I did. Upon checking in their were 2 gentlemen at the front desk who stated that they never herd of the Yelp discount. One of them...More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank James A
Response from Traves S, General Manager at Best Western Plus Tempe By The MallResponded 20 March 2018
Hello James A,
Thanks for your review. While we are disappointed to hear about this, we are grateful you let us know as this is a wonderful retraining opportunity for those agents. We are glad we had the opportunity to make this right for you...More
Been staying in Best Westerns for 40 years but probably no more. Shuttle only runs once an hour so had to take Uber to avoid a 55 min wait at the airport ( probably my fault for not checking first). Then we check in and...More
Response from Jessica M, Manager at Best Western Plus Tempe By The MallResponded 16 March 2018
I want to be the first to apologize for your experience here at Best Western Tempe by the Mall. I want to assure you that we have given you a full refund for these issues, this is not how we intend to run our business...More
My wife and I stayed here 5 days and had two different rooms. The rates go up with the local events. Major League Baseball teams were having preseason games. We had a king bed but had to move to two queens after day two. Many...More
Response from Jessica M, Manager at Best Western Plus Tempe By The MallResponded 15 March 2018
Thank you for taking time to review us and we are thrilled to see that you enjoyed your stay! We will be sure to pass along your kind compliments to Stacia and Chris.
By telling us what you liked about your stay and how...More