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BEST WESTERN PLUS Tempe by the Mall

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BEST WESTERN PLUS Tempe by the Mall
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754 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Tempe by the Mall
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Showing 711: English reviews
Cottonwood, Arizona
Reviewed 5 January 2017

A nice clean hotel. Service at the front desk was very good. Friendly, helpful staff. The shuttle driver from the hotel to the airport was EXCELLENT. Driver went out of his way to make our stay pleasant.

Review collected in partnership with Best Western
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Helpful?
Thank DoglipsAZ
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for your kind review of our hotel! I will share your feedback with our associates they always love to hear about the hotel reviews. Our staff works really hard and so it is wonderful to hear positive feedback, which is always so rewarding. We look forward to seeing you soon!

Yellowknife
Reviewed 2 January 2017 via mobile

By far the worst hotel I have ever stayed in. Disgusting by third world standards. Filthy bathroom with mould, stained carpets with a nice musty aroma. Greasy doorknobs and cracked bathtub to top it off. Just nasty. General manager "out of the country". Should not be a Best Western by anyone's standards. Would rather stay at a bus stop.

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Helpful?
Thank Travellots30
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying with us at the Best Western Plus Tempe by the Mall and for the feedback about your stay. We are always trying to improve and value all comments. We are looking into the issues that you encountered to ensure that it will not be an issue for others going forward.

Thatcher, Arizona, Usa
Reviewed 19 December 2016

I love staying at this hotel. When I travel alone, I feel very safe. The breakfast is very good and kept stocked and warm. The staff is personable, competent, and always helpful. They go out of their way to take care of your needs.

Review collected in partnership with Best Western
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1Thank DeliaM777
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay also appreciated for your comments on Breakfast and our staffs. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!

Italy
Reviewed 15 December 2016

i went to a best western in Page and it was great, so i thought that they would be all the same and this is absolutely not! Staff not prepared, only a few services. little room and bad service. I stayed for two nights and asked for a quiet room. The first night was ok, but the second one my...

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Helpful?
Thank Ceschina1985
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for taking a moment to review your recent stay with us. I would like to apologize for the issues that you encountered. I'm sorry to hear how this affected your experience with us. I see several opportunities here on where we can improve and we will be working on them to ensure they do not happen again in...

Phoenix, United States
Reviewed 7 December 2016

We came to Phoenix for our monthly Broadway Across America plays at the Gammage and decided to come the night before. We were well rested on Saturday after a great night's sleep. Lots to do in this area, food, shopping, etc.

Review collected in partnership with Best Western
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1Thank Gregory G
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!

Tempe, Arizona
Reviewed 1 December 2016

I complained of having a smoky room and nothing was done. I bought my own spray to cover the smell. At checkout, I was charged an additional 250 for smoke damage that was not done by me. It was an awful experience and I'm still disputing the transaction with them now...a week later

Review collected in partnership with Best Western
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Thank HealthAddict8168
DOS_BWPT-RubyV, SC at BEST WESTERN PLUS Tempe by the Mall, responded to this review

We have respond through your email and talked to you about the smoking fees which caused us more on the downtime for the saleable rooms. It had been confirmed that the strong smoke was in the room by our Assistant Housekeeper Manager and Maintenance. Smoking cautions are stated on the registration card, public areas and posting on the counter at...

Reviewed 30 November 2016

We booked a ten night stay here as we were visiting relatives nearby. Somehow expedia had booked us into a room with an easy access shower and no bath. \no idea how that happened but as the hotel was extremely busy for most of our stay, we couldn't get an ordinary room until three days before we left. Then the...

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Helpful?
Thank Trish W
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying with us at the Best Western Plus Tempe by the Mall and for the feedback about your stay. We are always trying to improve and value all comments. We are looking into the issues that you encountered to ensure that it will not be an issue for others going forward.

Reviewed 30 November 2016

My wife & I live out of the Phoenix area, so when we travel by air, we stay over night in a hotel near the airport & take their free shuttle to the airport. We have stayed at this hotel many times in recent years with good service to/from the airport. This past week our experience was totally different. When...

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Helpful?
Thank Mike P
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for taking a moment to review your recent stay with us. I would like to apologize for the issues that you encountered. I'm sorry to hear how this affected your experience with us. I see several opportunities here on where we can improve and we will be working on them to ensure they do not happen again in...

Carson, California
Reviewed 28 November 2016

The children and I were confidante that we felt safe and comfortable there. We visit my family quite a bit and we'll be there again. Breakfast just could be served until about 10:30am as McDonald's only down over to early.

Review collected in partnership with Best Western
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Thank 315tammief
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. We hope you choose to stay with us again whenever your travel needs bring you back to Tempe!

San Diego, United States
Reviewed 27 November 2016

I recommend this Best Western. It was close to everything. The room was nice, and it was quiet. Clean. Good breakfast. Good lighting in the room, which isn't always found and I truly appreciate. xxxxxx xxxxx xxxxx xxxxx xxxxx xxxxx xxxxx. xxxxx xxxxx. xxxxxx xxx xxxxxx xx xx xxxxxxxxx.

Review collected in partnership with Best Western
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Thank 149marshal
DOS_BWPT-RubyV, Sales Support at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you for staying at the Best Western Plus Tempe by the Mall we are so happy to hear you enjoyed your stay. Thank you for recommending our hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Tempe!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Tempe by the Mall staff and other travellers.
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6 months ago
Glenwood Springs, Colorado
over a year ago
Glenwood Springs, Colorado
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Tempe by the Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not near the lobby as it's too noisy, especially at 6am when cleaners assemble and breakfast is being prepared.”
 of 5 bubbles 268trishw, 29 Nov 2016 | Read review
“Lowest floor has lobby noise.”
 of 5 bubbles drmarv036, 22 Nov 2016 | Read review
“I wouldn't have a preference”
 of 5 bubbles jerryp141, 17 Nov 2016 | Read review
“W e stayed on 2nd floor facing street, a little noisy but had a good nights sleep.”
 of 5 bubbles MargaretG380, 1 Nov 2016 | Read review
“Never show your best welter voucher until your room has been assigned.”
 of 5 bubbles azcheesefan, 21 Aug 2016 | Read review
5 of 5