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Sheraton Phoenix Airport Hotel Tempe

02/04/2017 03/04/2017
1 room 2 adults 0 children
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Sheraton Phoenix Airport Hotel Tempe
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522 Reviews from our TripAdvisor Community

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Showing 510: English reviews
London, United Kingdom
Reviewed 9 December 2010

I was put up here due to a flight being canceled. You expect a Sheraton to be a little better, but this place is disgusting. Aside of it being in dire need for an update to carpets, furniture, etc. it is also not very clean anywhere in the hotel. This is entirely due to its management, not the hotel itself....

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Helpful?
4Thank biztravlr78
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

I'm so sorry to hear that your travels became such an ordeal on this trip! We know how frustrating it is when your flight is cancelled and strive to provide our stranded guests with the best comfort possible in order to try to make it better, and it seems we weren't able to meet your expectations in this case. We...

Maine
Reviewed 21 November 2010

Hosted a business meeting here - excellent helpful staff, and the rooms in general were fine. But carpets in the meeting rooms and sleeping rooms were truly filthy - they didn't appear to have been cleaned in ages, if ever. It is a great location and has so many good things going for it - new carpeting would bump this...

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Helpful?
Thank MaineBiztraveler
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Thank you for taking the time to review our hotel. I'm so glad to hear you had a great experience with our staff! We take pride in our guest service and love hearing from our guests. Our management has noted your comments regarding the carpets and are moving forward with an additional deep cleaning shortly. Typically we schedule a deep...

ontario
Reviewed 20 November 2010

We only stayed one night but that was enough. Supposedly renovated in 2009 the place is already showing signs of wear -- stained carpets, torn wallpaper, and fresh blood on one of our pillows??? But what really annoyed us was having to call front desk three times about a pool party going on below us, the last time after midnight....

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Helpful?
Thank nairene
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Thank you for taking the time to review our hotel. I'm sorry to hear that your rest was disturbed by other guests and that the issue did not receive the prompt attention it should have. We will follow up to ensure our Manager on Duty program is addressing this issue appropriately. While our renovation was actually completed a few years...

Wellington, Florida
Reviewed 10 November 2010

Hotel is well situated and the grounds are beautifully maintained. My daughters loved the pool. The rooms need new carpeting and the bathroom was very basic. But for $41 at Priceline I found it was a steal.

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Helpful?
Thank marsabez
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Thank you for your comments! I am glad to hear you enjoyed our location and our pool and felt that you received a great value! We have also kept in mind your comments regarding the carpeting and are scheduling an additional full deep-clean, which we also do quarterly in addition to normal upkeep. Keep an eye on our facebook page...

Seattle, Washington
Reviewed 26 October 2010

I'm currently staying at this hotel because I am working in Tempe. The staff is very friendly so no complaints there. If you are just staying a few nights this hotel is perfect, it's nicely located and decent. I wouldn't recommend this hotel if you need to stay here long term. Because this is an airport hotel expect every week...

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Helpful?
1Thank heatherita711
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Thank you for taking the time to review our property so that we can continuously grow and improve our guest’s experience. I'm sorry to hear that your experience so far has not met your expectations, and assure you that we are looking into the areas that you commented on. We will be reviewing what we currently provide in our club...

Albuquerque, New Mexico
Reviewed 11 October 2010

Good location in the center of everything. The shuttle is very handy. As a bonus when the shuttle is not busy on airport runs it will take and pick you up from the nearby Mill Ave bar district which is nice save on cab fare and you have a built in designated driver. 3.5 stars is fitting. Not the newest...

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Helpful?
Thank jbonney
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Thank you for your review! I'm glad we were able to accomodate your needs with our central location and complimentary area transportation so that you could better enjoy your stay! We definitely work to constantly improve our product, and appreciate your candid feedback on the great quality of our Fire + Spice restaurant, as well as your concerns regarding our...

Milwaukee, Wisconsin
Reviewed 9 October 2010

We stayed at this hotel on our last night before flying out of Phoenix. We did not have much time at this hotel. The staff at the front desk was very friendly. We booked the hotel using Starwood Points and were upgraded to the Club Level. The carpeting looked very worn and in need of cleaning. The room was clean...

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Helpful?
Thank TahitiZ
lilytucson, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Thank you for providing us with your feedback despite your short stay at our hotel. I'm glad that we were able to provide friendly service that met your needs for the short time that you were with us. While it can be a challenge to keep the smoke from other guests out of our non-smoking rooms when they use their...

London, United Kingdom
Reviewed 1 July 2010

My stay at an airport hotel was approached with little joy. An airport hotel!! However , the facility was very clean & everything worked. The staff though were the reason I write this. From the bar & restaurant staff , front desk , dutu managers : All I had was courtesy , responsiveness and ,from every single person there ,...

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Helpful?
Thank highlander001
HotelDORM, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Hello highlander001, Thank you very much for taking the time to write this glowing review about our service and staff. We pride ourselves in being "not your typical airport hotel," because we know that service is so important to our guests who stay here. We are truly excited to have you back with us. Warm Regards, Jason Raulli Director of...

Los Angeles, California
Reviewed 30 June 2010

I stayed for a business trip and had to meet with colleagues throughout the day. I was able to stay in the lobby area and take care of everything I needed. Staff was extremely helpful when I couldn't print in the business center. I was short on time and the team member recommended I email it to her so she...

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Helpful?
Thank fpgdan
HotelDORM, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Hi fpgdan, I am glad to hear that you had a wonderful and productive stay with us during your most recent trip. It looks like you were able to take advantage of the Sheraton Link that we offer all of our guests so that they can be productive during their stay. I am happy to see that our staff also...

Sedona, Arizona
Reviewed 22 June 2010

This place was great. I went for an interview and my wife and I decided to stay for the weekend. This hotel was wonderful in every way. My wife used to be a first class flight attendant, and she sees the little details, and knows how tough it is to do them. She was thrilled with the place, and so...

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Helpful?
Thank cpbhm
HotelDORM, Manager at Sheraton Phoenix Airport Hotel Tempe, responded to this review

Hello cpbhm, Thank you for taking the time to write a review of our hotel and I am happy to see that we were able to impress you into staying over for the weekend. It looks like you upgraded into one of our Superior rooms as well which have a balcony facing the pool along with a fridge and microwave....

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located to Sky Harbor International Airport, Sheraton Phoenix Airport Hotel Tempe is also near desirable attractions, including museums, world class dining, and Arizona State University. ... more   less 

Additional Information about Sheraton Phoenix Airport Hotel Tempe

Address: 1600 S 52nd St, Tempe, AZ 85281-6223
Region: United States > Arizona > Central Arizona > Tempe
Price Range: £75 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Phoenix Airport Hotel Tempe 3.5*
Number of rooms: 209
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Also Known As:
Sheraton Tempe
Tempe Sheraton
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Questions & Answers

Questions? Get answers from Sheraton Phoenix Airport Hotel Tempe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a different Starwood / Marriott Property”
 of 5 bubbles davidaclarke, 27 Oct 2016 | Read review
“Facing the pool”
 of 5 bubbles Musqat, 24 Jun 2016 | Read review
“Be sure to get a renovated room.”
 of 5 bubbles TeresaSeattle, 14 Jun 2016 | Read review
“Cannot recommend anywhere.”
 of 5 bubbles 192valeriep, 8 Jun 2016 | Read review
“I had a ground floor room and it was great, very quiet at night.”
 of 5 bubbles johnkZ3704DB, 19 May 2016 | Read review
5 of 5
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