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They failed to mention when we made reservations they are under major construction project. I could even handle that. But what I could not handle is the spot light outside our rooms window. When we went to bed, turned off the lights, our room was...More
Thank DeAnna S
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites BatesvilleResponded 5 days ago
Hi Deanna S,
Thank you for taking the time to write a review about your stay with us. We are sorry to hear that our hotel renovation, including the outside lighting, left you disappointed during your visit. Reviews like yours are very valuable as they...More
I was aware this hotel was under renovation, and as I travel for business, it is not rare that I stay in such hotels. However, upon arrival, the elevator was broken and never fixed, and the only room available was the top floor. There was...More
Thank elizabeth z
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites BatesvilleResponded 22 December 2017
Hello elizabeth z,
Thank you for taking time to leave us a candid review about Holiday Inn Express And Suites Batesville AR. I recognize your stay was not 100% satisfactory because of the renovations, with the elevator not working and fitness center not available.
I have stayed here many times over the last few years with no problems.
As usual, I requested a room on the top floor. The hotel is undergoing a remodel and the work was being done on one end of the top floor. Work was...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites BatesvilleResponded 28 October 2017
Thank you for your stay and for taking the time to share your experience with us. I was concerned to see that you were not impressed with our property particularly with bathroom conditions, bed, cleanliness, and breakfast. We always aim to provide an...More
Needed to be jcleaned. Rug had a hole in it. Lightning in bathroom was not good. Had to see to put in make up. Needs updating. Staff was friendly. Free breakfast was not good. Had better at other motels.More
Thank mary l
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites BatesvilleResponded 5 October 2017
Hello mary l,
Thank you for your feedback regarding your stay at Holiday Inn Express Batesville, AR. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff.
However, on behalf of...More
Stayed here the first night. I had to use different property because the hotel sold out the next day and I only booked for one, wish I could have stayed longer. Other than that this place was the best place for a business customer. The...More
Response from Chris D, General Manager at Holiday Inn Express & Suites BatesvilleResponded 30 June 2017
Thank you jmerrel
Hopefully next visit we can keep you here