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Hotel Les Neus

Booking.comUS$59*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hotel Les Neus
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104 Reviews from our TripAdvisor Community

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Showing 21: English reviews
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Barcelona, Cataluña, Spain
Reviewed 17 March 2017

I agree with previous reviews. Management lie (albeit nicely) in order to avoid resolving customer issues. I made a booking at this hotel for the wrong date. I notified the hotel (and booking.com) within 20 minutes of making the booking that I had made a mistake. They had 6 weeks to re-sell this reservation. I was then lied to and...

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Thank Katie M
Reviewed 13 March 2017 via mobile

2 * on the door, not far away from that. Food was of a good standard and staff were fine. The room we had booked was for 4 who were snowboarding. It measured about 5m square. A set of bunk beds and a fold up double bed, 1 cupboard and 1 radiator to dry all insoles and boarding related stuff...

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Thank Scott M
Barcelona, Spain
Reviewed 27 February 2017

Management either will not or cannot respond to e-mail/phone queries about reservations. Visited the hotel and told one thing by the manager, Jaan, only to be told something else by the booking agent. Best avoided, stay somewhere else with a management team who are honest and can be trusted

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Thank RightClyde
Reviewed 26 February 2017

We came back yesterday from Les Neus hotel. The hotel is centrally located, ideal for skiing, they are the only hotel that throw the ski hire for free, which is a big saving, the staff were so helpful, they couldn't do enough for us. The food was so good that I've probably put on weight in spite of skiing every...

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1Thank Nuri T
Barcelona, Spain
Reviewed 17 January 2016 via mobile

I booked the hotel and before I arrived they informed me the credit card was wrong which is very strange as other hotels had charged it so I provided another card but they could not charge it so I called and each time they told me to call the "big boss" tomorrow! I got the same answer every day so...

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2Thank Enforcerofstandards
Johannesburg, South Africa
Reviewed 5 January 2016

Second visit to Andorra (Pas de la Casa). Hotel is centrally located. Rooms are basic, so don't expect the Four Seasons... Wifi is poor. Breakfast was okay. The manager at the check-in counter should not be working in hospitality... He can do with some people skills... and maybe try and smile once in a while... and work on his attitude......

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Thank Francois V
Reviewed 12 May 2015

Traveled to Pas with 5 friends and stayed here in order to keep costs down for the holiday. We'd read other reviews saying room size was an issue so we were at least pre-warned. For 6 tall guys it was..cosy.. (especially as we were on the top floor which had a sloped ceiling through half the room) and wouldn't recommend...

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Thank DB_Gauteng
Hastings, United Kingdom
Reviewed 31 March 2015

This hotel is unusual in that you have to climb a steep flight of stairs before you even meet anyone connected to the hotel. There is no reception; the restaurant doubles up as the reception, so if you arrive at a busy time as we did it could be quite manic. The rooms are clean and tidy with a tv;...

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1Thank S W
grafter999
Reviewed 29 March 2015 via mobile

Great clean hotel with good breakfast.. All ski hire included and a short walk from slopes. Poor WiFi but it worked for basic Internet access. Rooms were clean and small with little storage space.. Can't complain for the price.

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Thank grafter999
Leicester, United Kingdom
Reviewed 4 February 2015

Myself and my wife stayed here for 5 days during our ski trip. we payed around £170 for 4 nights inc breakfast and free ski hire. We arrived at around midday on the thursday and found that there had been a slight problem with our room in the sense that we had booked a double and had been allocated a...

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2Thank Alex H

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Dry Cleaning
  • Laundry Service

Additional Information about Hotel Les Neus

Address: 2 C Carrer Dels Comtes de Foix, Pas de la Casa AD200, Andorra
Region: Andorra > Encamp Parish > Pas de la Casa
Price Range: £31 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Les Neus 2*
Number of rooms: 25
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Les Neus staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else”
RightClyde, 27 Feb 2017 | Read review
“If arriving via Toulouse airport, then be prepared in heavy snowfall the only link road to and from Pas de la casa to the airport gets closed due to avalanche risk.”
AlexH650, 4 Feb 2015 | Read review
“Look for rooms in the higher floors, and also on the left or on the right of the elevator, don't choose rooms in front of the elevator. The ones on the sides have an extra door that you can close and increase the soundproof of your room.”
BernardoNunesSousa, 21 Mar 2014 | Read review
“The hotel has free wifi and there is free wifi across the ski area at all the restuarants”
plasticflowers, 29 Jan 2014 | Read review
“We thought we'd booked a room with a view but it turned out not to have one so if that's important, insist on that when you book; we only returned to the room in the evening so it didn't matter.”
HelenB135, 12 Apr 2013 | Read review
5 of 5
Booking.com
US$59* /night
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TripAdvisorUS$59
PricelineUS$59
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Prices are for 1 room, 2 adults
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