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East End, Wells-next-the-Sea NR23 1LD England
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (42)
Room & Suite (15)
Bathroom (1)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 16/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#6 of 24 B&Bs / Inns in Wells-next-the-Sea
The Old Custom House, built in 1560, is situated on the picturesque East Quay, just a few minutes walk from the centre of town. The water is literally a few steps away and the coastal path runs past the front gate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Room features
Flatscreen TV
Room types
Non-smoking rooms
Good to know
Great View
147Reviews0Q+A46Room tips
Traveller rating
  • 129
  • 15
  • 3
  • 0
  • 0
Time of year
Traveller type
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  • English
Popular mentions
desertrose330 wrote a review Jul 2020
Bedfordshire, United Kingdom28 contributions5 helpful votes
A beautiful property with lovely views charming decor and friendly and attentive hosts. We had a lovely stay, very tasty breakfasts and couldn’t have asked for more. Crisp white bed linen and lovely soft towels and lovely scented locally made toiletries added to the luxury as did the coffee machine. I am coeliac and my gluten free options at breakfast were great. We were also nervous venturing out after COVID but our hosts had done everything to make our stay safe for us (and them). Thank you for allowing us to experience your beautiful and interesting home. We will never forget our few days of heaven and seeing the herons out front and the aerial display by the wildlife on an evening. The photos don’t do it justice!
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Date of stay: July 2020Trip type: Travelled as a couple
NorwichBeachbum wrote a review Nov 2019
Overstrand, United Kingdom155 contributions172 helpful votes
We stayed in the downstairs apartment with our dog. Everything you need is here and the location is amazing. The coffee machine was good and the breakfast was wonderful. Beyond that: we were a little underwhelmed. The beds are comfortable but the whole space needs updating to justify the cost.
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Date of stay: November 2019
1 Helpful vote
Karen C wrote a review Sep 2019
Peterborough, United Kingdom1147 contributions349 helpful votes
We received a lovely welcome despite being dripping wet following a days walking in the rain! The owner helped us with transport and dinner bookings. The four poster suite is lovely with the most wonderful views. It was so relaxing to sit in the seat overlooking the harbour watching the boats outside. Great selection of teas and coffees. Excellent breakfast. The toiletries were excellent particularly the soaps. Right in the heart of Wells, a perfect location for the Norfolk coastal path.
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Date of stay: September 2019
Sleep Quality
tripper37 wrote a review Sep 2019
England47 contributions22 helpful votes
After some careful research, relying as usual on TA, we chose to stay at The Old Custom House and have never made a better choice. The town is most attractive and this lovely B&B is ideally situated with everything in close walking distance and all the surrounding area readily accessible. We had the most comfortable and well-equipped ground floor mini-apartment, with a view of the sea from the windows and a nice big bathroom. We couldn't rise to the full breakfast challenge but others did and were fully satisfied. There is no better B&B in Wells next the Sea.
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Date of stay: September 2019
Dunmow567 wrote a review Sep 2019
Great Dunmow65 contributions41 helpful votes
Mum and I had a one night stay here recently. We were met with a nice friendly welcome. We stayed in the ground floor room as mum isn’t particularly mobile. Beautifully clean and well thought out. Lovely comfy beds. My only small criticism is the towels which were very hard and almost impossible to dry yourself on. Breakfast was served around a large table with all the guests. Not really for me as I am a quiet “come to”person in the morning and not great with chatter....however everyone was very friendly and despite my misgivings it was quite nice. We didn’t have a full breakfast as not especially hungry in the mornings. I had fresh raspberries with lovely organic yogurt followed by poached eggs on toast which was really nice. The other guest were all tucking into full breakfasts which they appeared to thoroughly enjoy. All in all a pleasant stay
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Date of stay: September 2019Trip type: Travelled with family
1 Helpful vote
US$152 - US$153 (Based on Average Rates for a Standard Room)
United KingdomEnglandEast AngliaNorfolkWells-next-the-Sea
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Frequently Asked Questions about The Old Custom House
Which popular attractions are close to The Old Custom House?
Nearby attractions include The Albatros (0.1 miles), Wells Maltings (0.1 miles), and Pop Inn Leisure (0.2 miles).
What are some of the property amenities at The Old Custom House?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at The Old Custom House?
Guests can enjoy free breakfast during their stay.
Is parking available at The Old Custom House?
Yes, free parking is available to guests.
What are some restaurants close to The Old Custom House?
Conveniently located restaurants include Wells Crab House, The Picnic Hut, and Bang In Wells.
Is The Old Custom House located near the city centre?
Yes, it is 0.2 miles away from the centre of Wells-next-the-Sea.
Are pets allowed at The Old Custom House?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to The Old Custom House?
Many travellers enjoy visiting Holkham Hall (2.2 miles), All Saints Church (4.3 miles), and St. Withburga's Well (0.3 miles).