Pinewood, Wells We’ve stayed a couple of times pre COVID and wanted to enjoy the quiet winter beaches so readily accessible here. On arrival Substantial finger prints in the kitchen area, as I went to turn on the light switch fan above cooker and againon Microwave ‘power on’ button suggest clearly these areas not been touched. If removing everything that was once a nice free perk ( milk, bread, spread, jam in a hessian bag )no longer then you do expect for the sizeable fee a clean cabin...? The package is still good but more attention to detail would leave me (us) feeling better than worrying we were truly being looked after. Dining lights definitely awaiting their scheduled clean..greasy and obvious. Could do better and not TOO far to travel, keeping an open mind
The Lodge we stopped was lovely, only a few niggles, a couple of dust webs and the blind in the ensuite was bent in a few places. These Lodges are great for a family with loads of space and all mod cons. We've been going to Wells for over 50 years and love the peace and quite. The reason I only gave the 3 stars was because of the staff on reception. So rude and unhelpful. When I said I had an issue with my elderly parents who are 85 and my mum who has cancer would struggle to get out of the lodge for 9 o clock in the morning I was told "it is what it is" by someone on reception who was acting manager. Her tone was unacceptable and told me if I wasn't happy I could have a refund. She was so unprofessional. We had no warning about the times until I paid in full and got the reicept. I had no correspondence from them about paying the balance. I've been away 3 times this year through covid and have never been treat like this. If she had been a bit sympathetic with our situation I would have given 5 stars. We will never stay at Pinewoods again. The Town in Wells have some lovely cottages.…
About a week before we went to PInewoods with our motorhome they sent us an email containing lots of pages of maps and information. It showed the location of our pitch but the special instructions regarding check in and coronavirus were unclear and misleading. It appeared that the reception office was only open for emergencies, but also told us to check in at reception. I had no idea what to expect when arriving; would there be a parking area near reception? Would someone be there to instruct us? Should we drive straight to our pitch or would there be a security person and a barrier? When we arrived there was no designated stopping zone for check in, and nobody to guide /welcome us. If there were signs for reception they were not clear or obvious. So we drove in and asked a maintenance worker for directions, turned around, and found our pitch in the touring field. A couple of hours later we went to look for the reception desk on our way out for a walk. The reception worker could not understand why we hadn't stopped to check in and collect the tag to hang in our window. She was very arrogant. "Did you not get the instructions we sent". Well, yes, I did receive lots of documents and I had read them but they were poorly written and didn't make sense and their reception area was poorly signed, and why wasn't there anyone waiting outside to receive new arrivals? " You don't expect us to stand outside in the cold and rain do you" she replied. Anyway, the site was clean. Full of old people with dogs. Dogs everywhere. Dogs barking at you if you stepped out of your door. Lots of dog walks. Keep off the grass signs. A long walk from the gates to the touring field along a windswept road. A long walk from the touring field to the beach, and a long walk to the town of Wells. The toilet block was clean, smart, immaculate, with hot showers. There were engaged/free boards outside to make sure the occupancy was limited to six. Each pitch had an EHU, water supply and drain for grey water. I would say this sites biggest asset was its cleanliness. But it was its only asset. Even the miniature train to the town was closed.…
I am booked in on the 16th Oct for a short break with my daughter , I have stayed at Pinewoods about 5 times and always had a lovely clean caravan etc , so felt confident in booking with Covid etc. I have just read recent reviews and have concerns on if it’s clean and safe enough to go, I also read it’s under new management?? I have been shielding so reading the reviews has obviously given me concerns , but really wanted to get some sea air with my daughter :( !!
We have stayed on the static site 5 times now and it is a lovely site. We now have our own tourer so decided to come back and see it "from the other side of the fence". Disappointed is an understatement I think. The site is basically a field, no dividing plants or bushes between the pitched and I wasnt too happy with how close the "neighbour" was which I mentioned to the reception and they didnt seem bothered or get the person to move the car. Yes all sites are fully serviced and yes the toilet facilities are very clean under these present times but I think for the money you are paying you need more space and a few plants for sure. Will I come back?? Definitely NO
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