So very disappointing. Seated in restaurant which lacked atmosphere when had specifically asked for the bar area. Service was slow. Waited ages for dinks to arrive and the table prepared! Food was far below the usual standard. Sauce surrounding cheese Souffle was microwaved until stuck to the dish as were the Queen Scallops! Long long wait for the main courses. As locals we have eaten here many times but will be waiting to hear of improvements before another visit.
We had a very enjoyable two night stay at the Blue Lion. The accommodation was very spacious. Wifi was very slow in the room but much better in the main bar or outside. The meals were excellent, but a bit overpriced, although probably not for the very senior cabinet minister who also dined there!! A very good choice of real ales, particularly liked the Semer Water. The locals were very friendly as were the staff, who were always on hand to help and were not rude at all. It is situated in an attractive village in superb surroundings.
Such a shame. Have loved this pub in the past and whilst the food so was good the service was shocking. I am quite prepared to wait when service is busy but not for rudeness. We even got told about the fall out behind the scenes as there were only 2 staff left serving. Cancelled a planned overnight stay based on this experience. Sent a polite email only to receive ‘that’s cancelled’. Literally 2 words.
We visited for the second time in 6 weeks enjoying our first visit, but the second visit such a different experience. We was not sat in the restaurant area the second time but in the main bar area, full of very noisy people. We paid £75 a head to sit on damp cushions on a church pew. The food was ok. It it was very expensive for what in effect was a bar meal. Can’t help but feel that the venue is being greedy. We will not return.
I am surprised this place is still in business. The staff clearly need lessons in how to deliver great customer service. This is the second time we have been when the staff have been rude, dismissive and condescending as if everything was just too much trouble. I gave them the benefit of doubt and revisited and hoped it would be different 2 yrs on. Clearly not! Do not waste your money here - head to West Witton and eat at the Wensleydale Heffer - superb food and staff who know how to look after their customers!