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Venezuela Marriott Hotel Playa Grande

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Venezuela Marriott Hotel Playa Grande
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703 Reviews from our TripAdvisor Community

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Showing 167: English reviews
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Reviewed 1 week ago via mobile

I spent 5 days in this hotel and was above my expectations, first of all it shouldn't be only a Marriott its guest rooms and public spaces are better than many JW Marriott I've visited around the world. We all had a good vacation time and considering the situation of the country you feel like in a safe bubble where...

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Helpful?
Thank Luis José H
Management response:

Dear Luis Jose H, Thank you for your positive review about the service and facilities of our hotel. We are glad you enjoyed our hotel and hope you can visit us in a near future. Cordially, Ernesto Sanchez General Manager

Reviewed 2 weeks ago

Great services from Mirsha, Marian, Daniela an Yessica Good food and many options for children. It is save place to forgot the stress of the city and feel conftable inside. The pool area is the best. congratulations

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Helpful?
Thank José O
Management response:

Dear Jose, Thank you for staying with us. It is our pleasure to serve you. On behalf of the staff of the Marriott Venezuela Playa Grande thank you for your positive comments and for the recognition to our associates. We will keep motivating and training them so we can guarantee your future satisfaction. Cordially Ernesto Sanchez General manager

Manila, Philippines
Reviewed 2 weeks ago

We called this hotel with my Venezuelan friends and the hotel said one night is 147,000 bolivars without breakfast. The unofficial exchange rate for cash for today, if you exchange dollars into bolivars with some person on the street, is 3,000 bolivars for one dollar. We came to the hotel and they declared that they have a totally different rate...

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Helpful?
1Thank Jonnik
Genaro Z, General Manager at Venezuela Marriott Hotel Playa Grande, responded to this review

Dear Jonnik Thank you for taking the time to complete and leave your impressions. I have taken note of the aspects it highlights regarding the situation of its rate. For us it is important to listen to the comments and suggestions and to be able to generate actions that result in improvements that exceed your expectations For this reason I...

Reviewed 3 weeks ago

It is always to be back at home, that is my feeling as soon as i approach the Marriott Playa Grande Property. Countless emotions are experienced and this experiences begin since the very first moment you get to the hotel. A warm welcome from the bell boys followed by Mr. David Bolivar, Gustavo and all the front desk staff available...

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Helpful?
Thank Eduardo O
Management response:

Dear Eduardo O, Thank you for the excellent comments from our service and from our hosts. We are really glad that you could enjoy our food and beautiful sunset during your stay. We hope you come back soon, we will be waiting for you. This will always be his house. Cordially, Ernesto Sanchez General Manager

New York City, New York
Reviewed 3 weeks ago

We had a lucky timing at the Marriot, not to many people. The moment you arrive at the hotel, the service embrace high standards from doorman to counter. Check in was fast and amicable.The room was modern & clean with TV, mini refrigerator, coffee and water, confortable bed with puffy feather pillows & cover. The bathroom complete with towels, shampoo,...

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Helpful?
Thank SouthArtDealer
Management response:

Dear SouthArtDealer: Thank you for your positive and nice comments about our service and staff. We are glad you enjoyed your stay and hope you can visit us soon. Cordially, Ernesto Sanchez General Manager

Reviewed 3 weeks ago

My wife and I, had stayed at this hotel sometimes for a weekend getaway, and our experience had been very good to excellent. This time, we stayed there to spend the Carnival Holidays in Venezuela, and as an overall experience it was just good, my comments are as follow: Pros a. The staff in gerenal were very kind and they...

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Helpful?
Thank Koichi K
Ernesto S, General Manager at Venezuela Marriott Hotel Playa Grande, responded to this review

Dear Koichi K, Thank you for your sincere review, is very constructive for all team. We are taking all cons that you consider in your comment to reinforce the operations on high season. is true! For the next time we will exceed the expectations. Thank you so much! Best Regards,

Venezuela
Reviewed 4 weeks ago

avoid this hotel at all cost if you staying the night ok, but if you coming here to vacation avoid it. there's no diversity of alcohol, only cheap rum. hotel pool full, but from people that are not staying in the hotel. i'm elite member from marriot. this is the worst experience i have ever had in a marriot hotel....

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Helpful?
Thank maverickccs
Ernesto S, General Manager at Venezuela Marriott Hotel Playa Grande, responded to this review

Dear mavericksccs, It is with great concern that we received your comment about the bad quality of service you experienced in our hotel. Please accept my sincere apologize in the name all staff hotel. Please give us a second opportunity to achieve your expectative, I will do all my best to compensate your last stay. Best regards,

Reviewed 4 weeks ago

Although the rooms are good and part of the staff do their best effort to give you a great service, you have to be prepared for unfair treatment by the people that provide services on the restaurant, specially during high season occupancy. We are a family of 6 (four small children). We had to wait up to one hour at...

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Helpful?
Thank Pedro J
Ernesto S, General Manager at Venezuela Marriott Hotel Playa Grande, responded to this review

Dear Pedro J, My Guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this lack of service. I realigned with the team of restaurant so this does not happen again. We always strive to provide the best service to our guests and especially to...

Bogota, Colombia
Reviewed 21 January 2017 via mobile

I was in this hotel for about 20 days. Lost of airline crews everyday and got very busy during the weekends. I really did not go out of hotel except to go for work so I can say I really enjoyed all the facilities. Gym was cool and also well kept. The pool was great, enough sun beds, even on...

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Helpful?
Thank JotaR83
Reviewed 16 January 2017 via mobile

The hotel is a good option to spend some time close to the beach or if traveling. Staff provides great attention, overall. During our stay Grisabella was the best, she made sure we always had what we needed in the pool area (Cocktails are good, try the passion fruit mojito) and during breakfast. She even called for first aid after...

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Helpful?
1Thank Maria Gabriela R
Ernesto S, Gerente at Venezuela Marriott Hotel Playa Grande, responded to this review

Dear Maria Gabriela R Thank you for sharing your positive experience in our property. We are glad you enjoyed your stay in the hotel and apologize for the delay in the restaurant experience which has been reviewed and corrected to guarantee your satisfaction. Will be an honor have you in the hotel, please let me know when you came back....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Babysitting

Additional Information about Venezuela Marriott Hotel Playa Grande

Address: Avenida El Hotel Playa Grande, Catia La Mar 1162, Venezuela
Region: Venezuela > Capital Region > Catia La Mar
Price Range: £116 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Venezuela Marriott Hotel Playa Grande 4*
Number of rooms: 207
Reservation Options:
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Also Known As:
Marriott Venezuela Playa Grande Hotel Catia La Mar
Marriott Catia La Mar
Venezuela Marriott Hotel Playa Grande Catia La Mar
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Questions & Answers

Here's what travellers have asked, with answers from Venezuela Marriott Hotel Playa Grande staff and other travellers.
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Questions? Get answers from Venezuela Marriott Hotel Playa Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this hotel”
 of 5 bubbles Jonnik, 8 Mar 2017 | Read review
“high floor with window to the ocean”
 of 5 bubbles SouthArtDealer, 2 Mar 2017 | Read review
“you may need contacts or friends at the Hotel to receive a fair treatment or service”
 of 5 bubbles 511pedroj, 27 Feb 2017 | Read review
“previous reservation”
 of 5 bubbles salomonh926, 5 Dec 2016 | Read review
“Higher floor have a nicer view”
 of 5 bubbles vikingo241205, 1 Nov 2016 | Read review
5 of 5