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Lake Kivu Serena Hotel

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Traveller (200)
Pool & Beach (42)
Room & Suite (41)
Overview
  • Excellent37%
  • Very good46%
  • Average10%
  • Poor6%
  • Terrible1%
Travellers talk about
“private beach”(23 reviews)
“pool side”(10 reviews)
“lake kivu”(75 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
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Reviews (269)
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Traveller rating
85
97
24
14
5
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LanguageEnglish
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85
97
24
14
5
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All reviewsprivate beachpool sidelake kivucongo borderlive bandthe ground floorbuffet lunchclean beachnice pool areawide selectioncomfortable roomsrelaxing stayvery nice hotelearly departurean oasisboat ridelounge chairs
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111 - 115 of 225 reviews
Reviewed 28 October 2014

The highlight of this hotel is its location on the beach. The views from the pool, and our room, of Lake Kivu (and the DRC across the lake) were incredible. The interior of the hotel is dated - some of the carpets are worn and...More

1  Thank MurrayInHK
Reviewed 2 October 2014

We held our Annual General Meeting here, to get away from the hustle and bustle of the region. It was a great choice. The location is quiet, good for strategic thinking and relaxing. The view of the Volcano across in DRC Congo at sunset is...More

1  Thank WaturiMatu
Reviewed 2 October 2014

I would only recommend this hotel if you're visiting the Lake Kivu area for a minimum of 2 nights. Having stayed at the Serena Hotel in Kigali, this is a huge let down in terms of interior, food, and service. However, it is the best...More

1  Thank AFA86
Reviewed 1 October 2014

When I arrived at the reception and asked how much a room is, I was quoted “100 dollars a night” with two witness hearing. “Great”, I thought and booked for two nights. Judge my surprise when I was presented a bill of 400 hundred dollars...More

Thank Bo Y
Reviewed 20 September 2014

In my experience the vast majority of hotels in Rwanda cater for either the backpackers, or the upper end of the spectrum. Hotel Serena was definitely the later. If you want a solid, safe choice, this is probably it. Food is mostly good, lots of...More

Thank R958_James
View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Spa
Tennis Court
Details
Price range
US$179 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$179 - US$257 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (200)
Pool & Beach (42)
Room & Suite (41)
Dining (32)
Family and Play Areas (3)
Questions & Answers
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Shauntrell J
22 July 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
1
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Room Tips
"Take the one facing lake Kivu"
Read review
"Ask for a quiet room away from the pool and restaurant, and you shall receive it."
Read review
"All had good views."
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"Rooms looking to the garden and the pool are beautiful"
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