Hotel Neo+ Balikpapan
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Hotel Neo+ Balikpapan

Traveller (93)
Neo+ Balikpapan Deluxe Room
Room & Suite (13)
Roof Top Terrace
Dining (10)
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About

4.5
#8 of 46 hotels in Balikpapan
4.4 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.5 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Find the perfect location for your next business or leisure trip at NEO+ Balikpapan, located near the business district and key attractions. Business guests will especially appreciate the complimentary Wireless Internet access and three meeting rooms options. Guests can enjoy plush bedding for a restorative night's sleep, and memorable dining options at The Noodles Now restaurant.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
24-hour security
Secured parking
Wifi
Restaurant
Breakfast buffet
Concierge
Currency exchange
Newspaper
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Safe
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Trendy
Romantic
Languages Spoken
English, Indonesian
Hotel links
Special Offer:BOOK EARLY, SAVE MORE

Location

Jl. Mayjen Sutoyo no. 67, Balikpapan 76122 Indonesia
121Reviews3Q+A1Room tip

Reviews
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Traveller rating
  • 73
  • 28
  • 11
  • 7
  • 2
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Detailed Reviews
pdmancs wrote a review Jan 2020
Manchester, United Kingdom
4.0 of 5 bubbles
Neo+ was fine for a 2 night stay. It’s only 3 years old, so I was surprised at how well worn the room was, but it was pretty clean.
The aircon leaked all over the floor on my first night but was ok the second. WiFi didn’t work well at all.

Bathroom was quite sparse - could have done with a couple of small towels and a hair dryer.

Breakfast was mostly Asian with an egg station and toaster.

The big negative for me was the location - not the best of locations for a visitor, and quite a long way from anything. Down by the water is far nicer.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Veronica W wrote a review Oct 2023
5.0 of 5 bubbles
The service is awesome. Good food quality and sufficient variety to choose from, despite the hotel price. Considerably clean n comfortable. But parking is a bit limited, though valet parking is provided.
There is a renovation going on so a bit noisy from the room during daytime.
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irham Tanry Latanro, General Manager at Hotel Neo+ Balikpapan
Responded 4 Oct 2023
Dear Mrs. Veronicaw250, We sincerely appreciate you taking the time to share your valuable review and rating with us. It brings us great delight to learn that you thoroughly enjoyed your stay. We eagerly anticipate the opportunity to welcome you back during your next visit. Hospitably yours, A. Irham Tanry Latanro General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dewi K wrote a review Jan 2017
5.0 of 5 bubbles
A great place to stay.All the staffs are attentive, friendly and caring towards the guests. The location is excellent. The room is clean and the bed is comfortable. It's a memorable experience staying in this hotel. I strongly recommend everyone to stay in this hotel, be it for business purposes or for leisure.
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Date of stay: January 2017Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yacob N, General Manager at Hotel Neo+ Balikpapan
Responded 10 Mar 2017
Dear Ibu Dewi, Thank you very much for taking a moment to review with the great memorable experience comments and we will be very happy to welcome you back in our property in the near future.
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Henry S wrote a review Mar 2022
2.0 of 5 bubbles
we ordered a hotel room, one of which was a twin for 2 people with breakfast via travel. But only got breakfast for 1 person. This is the first time in my experience that something like this has happened. If we order for 1 person, why don't we order the single one? Book a twin because it's for 2 people. I don't know who is wrong, it might be an evaluation for hotels or travel.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irham Tanry Latanro, General Manager at Hotel Neo+ Balikpapan
Responded 31 Mar 2022
Dear Mr. Henry S, Thank you for taking the time to write us your review, We apologize for the experience that did not meet your expectations please allow us to express our deep apologies. Your constructive comments regarding the quantity of breakfast have been shared with our team members, especially in the front liner, We appreciate you have shared your concern and we are very pleased to welcome you back to serve you better. Hospitality Yours, A. Irham Tanry General Manager
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Bara S wrote a review Mar 2023
Pekanbaru, Indonesia
1.0 of 5 bubbles
No window for family room, different room between application and reality. They are not gurantee the room as seen on picture said FO Linda. Terrible services, roomboy not stanby at the front office, not recommended
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irham Tanry Latanro, Manajer Umum at Hotel Neo+ Balikpapan
Responded 16 Mar 2023
Dear Mr. Bara Sitepu, Thank you for taking the time to write us your review, We apologize for the experience that did not meet your expectations yet, please allow us to express our apologies. Thank you for your constructive comments regarding the room view, from all rooms we have including 7 Space family rooms, we have only one room located on the 1 floor with no view however the benefit things that room could accommodate 4 family members in one room, we suggest you that for your next reservation please specify the Space family room with a high floor so our reservation team would be pleased to assist you. We appreciate you have shared your concern and hope to be given a chance to welcome you back to serve you better. Hospitably Yours, A. Irham Tanry General Manager
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ircardani wrote a review Jan 2017
Semarang, Indonesia
2.0 of 5 bubbles
The hotel is quite new by the look of the outside and inside the room, the furniture, the wall, the bathroom. It is located 5 minutes from city center and 30 minutes from airport.
I stayed there for 2 nights with my family. We booked 3 Suite rooms, the most expensive room there for around IDR 500K each (around USD40 each). They don't have any connecting room and every floor only has 2 Suite rooms.
The staff was very attentive and friendly. Upon arrival, I asked to buy an extra bed but they said they don't have extra bed. After argumenting with the staff, they offer 2 pillows which cost IDR 250K and we reject it.
The room was very good and clean. And they also give complimentary snacks and soft drinks for each room. The bathroom has a bathtub in it. But there is no high hanger for the shower head. And unfortunately the bathtub's paint is peeling off as we filled it with water (you can see in the picture).
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Date of stay: January 2017
1.0 of 5 bubblesRooms
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
budi83 wrote a review Dec 2019
4.0 of 5 bubbles
Decent hotel to stay. Self collect drinking water from purifier in corridor which is fine. No issues with cleanliness. About few mins walk to a supermarket. Breakfast provided is sufficient and okay but staff needs to be more attentive when things run out, especially coffee!
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Date of stay: December 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Muhammad R wrote a review Oct 2023
5.0 of 5 bubbles
Best hotel 3 stars ever in Balikpapan. The food is super delicious, super clean and comfort! best, you have to stay here when in Balikpapan!
The staff super friendly, helpful, everyones here just the best! super good, perfect!
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irham Tanry Latanro, Owner at Hotel Neo+ Balikpapan
Responded 28 Oct 2023
Dear Mr. Muhammad Rozikin, We sincerely appreciate your taking the time to share your valuable review and rating with us. It brings us great delight to learn that you thoroughly enjoyed your stay. We eagerly anticipate the opportunity to welcome you back during your next visit. Hospitably yours, A. Irham Tanry Latanro General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
amirhasma9 wrote a review Jul 2023
Banjarmasin, Indonesia
5.0 of 5 bubbles
The room was spacious and clean have A nice rooftop terrace and garden,breakfast was great with helpfull employees and easy to find tradisional food nearby definitivelly i will come back again for the next
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irham Tanry Latanro, General Manager at Hotel Neo+ Balikpapan
Responded 31 Aug 2023
Dear Mrs. Amir Hasma, We sincerely appreciate you taking the time to share your valuable review rating with us. It brings us great delight to learn that you thoroughly enjoyed your stay. We eagerly anticipate the opportunity to welcome you back during your next visit. Hospitably yours, A. Irham Tanry Latanro General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Curious46300704898 wrote a review Mar 2023
5.0 of 5 bubbles
Been Stayed a few days during the holy of Ramadhan, quite huge and clean room, the food was good taste and varied, the seafood restaurant is available next to the hotel just 15 minutes by walking, definitely recommended
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Irham Tanry Latanro, General Manager at Hotel Neo+ Balikpapan
Responded 31 Mar 2023
Dear Mr. Dear Valuable Guest. Thank you for taking the time to write us your great review and rating. We are delighted to know that you have enjoyed your stay with us. We would be pleased to welcome you back for your next visit. Hospitably Yours, A. Irham Tanry General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trio S asked a question Apr 2017
Jakarta, Indonesia5 contributions1 helpful vote
pelayanan sangat memuaskan,trimkasih mas trio
webi p asked a question May 2018
Samarinda, Indonesia13 contributions2 helpful votes
Apakah ada fasilitas extra bed? Harganya berapa?
Ryan R asked a question Jun 2017
Apakah ada kolam renang?
Answer from ircardani
Semarang, Indonesia6 contributions9 helpful votes
nope
amirhasma9 wrote a tip Jul 2018
Banjarmasin, Indonesia4 contributions
5.0 of 5 bubbles
"Unique Hotel"
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Not the right property for you?
There are more places to choose from in the Balikpapan area.
PRICE RANGE
£24 - £28 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaKalimantanEast KalimantanBalikpapan
NUMBER OF ROOMS
101
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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HOTEL NEO+ BALIKPAPAN - Updated 2024 Prices, Reviews, and Photos

Frequently Asked Questions about Hotel Neo+ Balikpapan
What are some of the property amenities at Hotel Neo+ Balikpapan?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Hotel Neo+ Balikpapan?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Hotel Neo+ Balikpapan?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Neo+ Balikpapan?
Conveniently located restaurants include Bondy Restaurant, Soto Banjar Kuin Abdhu, and Bubur Ayam Samarinda.
Are any cleaning services offered at Hotel Neo+ Balikpapan?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Neo+ Balikpapan offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Hotel Neo+ Balikpapan?
The staff speaks multiple languages, including English and Indonesian.
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